Author: Carlo Figliomeni B.B.M.
Publisher: Xlibris Corporation
ISBN:
Category : Computers
Languages : en
Pages : 96

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Book Description
The information about the book is not available as of this time.

Author: Tom Olzak
Publisher:
ISBN: 9781521433645
Category :
Languages : en
Pages : 53

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Book Description
An incident management and response guide for IT or security professionals wanting to establish or improve their incident response and overall security capabilities. Included are templates for response tools, policies, and plans. This look into how to plan, prepare, and respond also includes links to valuable resources needed for planning, training, and overall management of a Computer Security Incident Response Team.

Author: Christopher Skelton
Publisher:
ISBN: 9781549783128
Category :
Languages : en
Pages : 33

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Book Description
There are numerous books on incident management from different best practices, but few that provide a comprehensive guide to major incident management for information technology IT. The ITIL� IT Operations Manual has three paragraphs dedicated to major incident management. Major incident management has become a career choice as many businesses employ specialists responsible for returning services to normal as soon as possible after a major incident while minimising impact to the business. Hence, this book has been written focusing on those elements of major incident management which were not covered in this level of detail by best practice frameworks or by other authors. This book has been written considering the challenges faced by major incident managers focusing on the definition and establishment of a major incident management process, roles and responsibilities, showing value through matrices and self-management during a major incident.This book takes the reader through all aspects of major incident management:1. Introduction to Major Incident Management - A high level introduction discussing what a major incident is and what major incident management is and is not.2. Defining What Constitutes a Major Incident - Rules for assigning priorities to Incidents, including the definition of what constitutes a major incident as agreed between IT and the business. It outlines sequential steps which could help define which incidents should trigger the invocation of the major incident process.3. Define Interfaces with Other Functions - Defines the relationship with all stakeholders, building the cross-functional team.4. Define the Engagement and Escalation Plan - Processes that need to be in place to ensure rapid engagement when a major incident is reported.5. Major Incident Management Tools and Infrastructure - These will enable efficient, effective and rapid resolution of major incidents.6. Define the Major Incident Management Process - The sequence of steps that should occur following a major incident being reported. This includes process flow charts and the definition of roles and responsibilities.7. Roles and Responsibilities - Agreed and defined responsibilities for all of the cross-functional major incident management team members.8. Communication Plan - Defined and agreed plan to communicate a major incidents status across all stakeholders.9. Post Major Incident Review - Identify lessons learnt to enable continuous service improvement and handover to problem management.10. SLA's, OLA's and UC's - Defining and agreeing the major incident management service level agreements with the business and the operating level agreements and third party underpinning contracts required to support these agreements.11. Major Incident Management Matrix - Measuring performance against service level agreements and key performance indicators.12. Major Incident Manager Self-Management - Tips and tricks for the major incident manager to manage the incident as effectively and efficiently as possible in stressful scenarios.

Author: Cybellium
Publisher: Cybellium
ISBN: 1836797982
Category : Computers
Languages : en
Pages : 272

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Book Description
Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com

Author: Matthew William Arthur Pemble
Publisher: CRC Press
ISBN: 1466558261
Category : Computers
Languages : en
Pages : 242

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Book Description
This book will help IT and business operations managers who have been tasked with addressing security issues. It provides a solid understanding of security incident response and detailed guidance in the setting up and running of specialist incident management teams. Having an incident response plan is required for compliance with government regulations, industry standards such as PCI DSS, and certifications such as ISO 27001. This book will help organizations meet those compliance requirements.

Author: Colby Clark
Publisher:
ISBN:
Category :
Languages : en
Pages : 664

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Book Description
Successfully responding to modern cybersecurity threats requires a well-planned, organized, and tested incident management program based on a formal incident management framework. It must be comprised of technical and non-technical requirements and planning for all aspects of people, process, and technology. This includes evolving considerations specific to the customer environment, threat landscape, regulatory requirements, and security controls. Only through a highly adaptive, iterative, informed, and continuously evolving full-lifecycle incident management program can responders and the companies they support be successful in combatting cyber threats. This book is the second in a series of volumes that explains in detail the full-lifecycle cybersecurity incident management program. It has been developed over two decades of security and response experience and honed across thousands of customer environments, incidents, and program development projects. It accommodates all regulatory and security requirements and is effective against all known and newly evolving cyber threats. This book will inform the reader on how to assess existing information security and incident management/response programs and refine them or develop new ones in accordance with the needs of the organization and the evolving threat and regulatory landscapes.

Author: Carrie Higday-Kalmanowitz
Publisher: The Stationery Office
ISBN: 9077212434
Category : Computer service industry
Languages : en
Pages : 444

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Book Description
The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Author: Betsy Beyer
Publisher: "O'Reilly Media, Inc."
ISBN: 1492029459
Category : Computers
Languages : en
Pages : 512

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Book Description
In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Category : Business & Economics
Languages : en
Pages : 257

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Book Description
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Author: British Standards Institute Staff
Publisher:
ISBN: 9780580801860
Category :
Languages : en
Pages : 68

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Book Description
Data processing, Computers, Management, Data security, Data storage protection, Anti-burglar measures, Computer networks, Computer software, Computer hardware, Data transmission, Information exchange, Documents, Records (documents), Classification systems