Incident Management for I.T. Departments PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Incident Management for I.T. Departments PDF full book. Access full book title Incident Management for I.T. Departments by Darren O'Toole. Download full books in PDF and EPUB format.

Incident Management for I.T. Departments

Incident Management for I.T. Departments PDF Author: Darren O'Toole
Publisher: CreateSpace
ISBN: 9781511631747
Category :
Languages : en
Pages : 48

Get Book Here

Book Description
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations