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Political Science
1993-07-22 1993-07-22

Improving Public Sector Productivity

Author: Ellen Doree Rosen
Publisher: SAGE
ISBN: 9780803945739
Category : Political Science
Languages : en
Pages : 292

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Book Description
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.