Author: De Leuw, Cather & Company
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 116

Get Book Here

Book Description

Author:
Publisher:
ISBN:
Category : Branch libraries
Languages : en
Pages : 92

Get Book Here

Book Description

Author:
Publisher:
ISBN:
Category : Document delivery
Languages : en
Pages : 78

Get Book Here

Book Description
This document describes the ability of Illinois libraries to physically deliver books and other library materials between all types of libraries to satisfy the needs of library users of the state, which is an essential ingredient in successful resource sharing among Illinois libraries.

Author: Emily Knox
Publisher: ALA Neal-Schuman
ISBN: 9781555706784
Category : Document delivery
Languages : en
Pages : 0

Get Book Here

Book Description
"This indispensable guide is armed with concise, easily digestible ratings from an authoritative dream-team of praciticing librarians and information professinals." "E-Reference Ratings test drives 180 resoruces in 14 subject areas, from Arts to Science to Technology and everything in between. Each subject category is matched with an easy-to-understand chart that ranks tools from one to four stars, in seven categories, including Scope, Writing, Design, Bells and Whistles, Ease of Use, Linking, and Value." "In-depth descriptions of each tool are included, and a multitude of added features, including contributor biographies and exhaustive indexes, will earn this guide a spot at every reference desk."--Jacket.

Author: Illinois. Office of Secretary of State
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 112

Get Book Here

Book Description

Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 112

Get Book Here

Book Description

Author: Pat L Weaver-Meyers
Publisher: Routledge
ISBN: 1136370951
Category : Language Arts & Disciplines
Languages : en
Pages : 276

Get Book Here

Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Author: Library of Congress. Exchange and Gift Division
Publisher:
ISBN:
Category : State government publications
Languages : en
Pages : 552

Get Book Here

Book Description
June and Dec. issues contain listings of periodicals.

Author:
Publisher:
ISBN:
Category : State libraries
Languages : en
Pages : 380

Get Book Here

Book Description

Author: Keith Michael Fiels
Publisher: Chicago : Association of Specialized and Cooperative Library Agencies, American Library Association
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 112

Get Book Here

Book Description