Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640953027
Category : Business & Economics
Languages : en
Pages : 217
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Book Description
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Author: Mandy Rennie
Publisher: Blurb
ISBN: 9780368932694
Category : Biography & Autobiography
Languages : en
Pages : 94
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Book Description
Arnold "Arnie" Alois Schwarzenegger, born on July 30th, 1947, Thal, Styria, Austria, is an actor, filmmaker, businessman, investor, author, philanthropist, activist, politician, and former professional bodybuilder and powerlifter. He served two terms as the 38th Governor of California from 2003 to 2011.
Author: William Irwin
Publisher: John Wiley & Sons
ISBN: 0470730102
Category : Philosophy
Languages : en
Pages : 310
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Book Description
Are cyborgs our friends or our enemies? Was it morally right for Skynet to nuke us? Is John Connor free to choose to defend humanity, or not? Is Judgment Day inevitable? The Terminator series is one of the most popular sci-fi franchises ever created, captivating millions with its edgy depiction of the struggle of humankind for survival against its own creations. This book draws on some of history’s philosophical heavy hitters: Descartes, Kant, Karl Marx, and many more. Nineteen leather-clad chapters target with extreme prejudice the mysteries surrounding intriguing philosophical issues raised by the series, including the morality of terminating other people for the sake of peace, whether we can really use time travel to protect our future resistance leaders in the past, and if Arnold’s famous T-101 is a real person or not. You’ll say “Hasta la vista, baby” to philosophical confusion as you develop a new appreciation for the complexities of John and Sarah Connor and the battles between Skynet and the human race.
Author: Robert N. Munsch
Publisher: Firefly Books
ISBN: 9780920668375
Category : Juvenile Nonfiction
Languages : en
Pages : 36
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Book Description
A young woman holds her newborn son And looks at him lovingly. Softly she sings to him: "I'll love you forever I'll like you for always As long as I'm living My baby you'll be." So begins the story that has touched the hearts of millions worldwide. Since publication in l986, Love You Forever has sold more than 15 million copies in paperback and the regular hardcover edition (as well as hundreds of thousands of copies in Spanish and French). Firefly Books is proud to offer this sentimental favorite in a variety of editions and sizes: We offer a trade paper and laminated hardcover edition in a 8" x 8" size. In gift editions we carry: a slipcased edition (8 1/2" x 8 1/4"), with a laminated box and a cloth binding on the book and a 10" x 10" laminated hardcover with jacket. And a Big Book Edition, 16" x 16" with a trade paper binding.
Author: Mike Douglas
Publisher:
ISBN: 9780786223589
Category : Biography & Autobiography
Languages : en
Pages : 518
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Book Description
For two decades, Mike Douglas's name was synonymous with television entertainment in America. His show, which aired each weekday, became the prototype for all future talk shows that sought to combine spontaneous conversation with the best in entertainment. In those twenty years virtually all the great performers and many outstanding sports figures and prominent statesmen, presidents included, appeared with Mike. Now, looking back, Mike Douglas delivers a memoir that is filled with terrific stories, each one told with wit, nostalgia, and more than a touch of class.
Author: Frank Odoi
Publisher: Oxford University Press, USA
ISBN: 9780195729528
Category :
Languages : en
Pages : 38
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Book Description
Author: Bronnie Ware
Publisher: Hay House, Inc
ISBN: 1401956009
Category : Self-Help
Languages : en
Pages : 322
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Book Description
Revised edition of the best-selling memoir that has been read by over a million people worldwide with translations in 29 languages. After too many years of unfulfilling work, Bronnie Ware began searching for a job with heart. Despite having no formal qualifications or previous experience in the field, she found herself working in palliative care. During the time she spent tending to those who were dying, Bronnie's life was transformed. Later, she wrote an Internet blog post, outlining the most common regrets that the people she had cared for had expressed. The post gained so much momentum that it was viewed by more than three million readers worldwide in its first year. At the request of many, Bronnie subsequently wrote a book, The Top Five Regrets of the Dying, to share her story. Bronnie has had a colourful and diverse life. By applying the lessons of those nearing their death to her own life, she developed an understanding that it is possible for everyone, if we make the right choices, to die with peace of mind. In this revised edition of the best-selling memoir that has been read by over a million people worldwide, with translations in 29 languages, Bronnie expresses how significant these regrets are and how we can positively address these issues while we still have the time. The Top Five Regrets of the Dying gives hope for a better world. It is a courageous, life-changing book that will leave you feeling more compassionate and inspired to live the life you are truly here to live.
Author: Cynthia Rylant
Publisher: HarperCollins
ISBN: 9780688126537
Category : Juvenile Nonfiction
Languages : en
Pages : 80
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Book Description
In this straightforward autobiography, Newbery medalist Cynthia Rylant describes some of the most profound influences on her life: her grandmother, a tiny town called Beaver, the Beatles (especially Paul McCartney), and Robert Kennedy.
Author: Peter Colley
Publisher: Baker's Plays
ISBN: 9780874408409
Category : Drama
Languages : en
Pages : 84
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Book Description
"The plot centers on a husband and wife. Jan, who's recovering from a nervous disorder. They rent a remote cabin from an odd farmer who delights in telling gruesome ghost stories. Then the husband's sister arrives, and all manner of frightening events occur. What happens to the fragile wife as bodies appear and disappear give this classic thriller its tremendously frightening impact." -- Page [4] of cover.
Author: Patricia B. McConnell
Publisher: McConnell Publishing Limited
ISBN:
Category : Pets
Languages : en
Pages : 50
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Book Description
If you worry about leaving your dog home alone, both because you love your dog and your house, this book is for you. Most dogs can be left home alone during the day and lead happy, fulfilled doggy lives without destroying your house. Of course, some of them get into trouble at home when you're gone because there's so much fun stuff to do without you to stop them. But a small number of dogs suffer from a serious problem called Separation Anxiety, in which they panic at your departure and stay panicked until you return. This book is designed to help those whose dog really suffers from Separation Anxiety, to help you prevent it from developing, and to help you raise a dog with good house manners.
