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Author: Jack Mitchell
Publisher: Hachette Books
ISBN: 1401395465
Category : Business & Economics
Languages : en
Pages : 308
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Book Description
In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!
Author: Jack Mitchell
Publisher: Hachette Books
ISBN: 1401395465
Category : Business & Economics
Languages : en
Pages : 308
Get Book
Book Description
In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!
Author: Jack Mitchell
Publisher: Hachette Books
ISBN: 1401398049
Category : Business & Economics
Languages : en
Pages : 287
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Book Description
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
Author: Jay Baer
Publisher: Portfolio
ISBN: 1101980672
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Includes a detachable folded poster of "The Hatrix."
Author: David King
Publisher: Penguin UK
ISBN: 1844885860
Category : Juvenile Fiction
Languages : en
Pages : 32
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Book Description
IRISH BOOK AWARDS' CHILDREN'S BOOK OF THE YEAR 2021 Nothing warms us up quite like a hug, but what can we do when we can't be together? This is the story of a new hug's adventure and the boy who shared it with the world. Adam King stole the hearts of the nation when he introduced us to his Virtual Hug, a heart-shaped sign he carried during the COVID-19 pandemic to help him stay connected to his teacher while he was learning from home. He also took it to his regular hospital appointments to show his doctors, nurses, and care staff that he was still giving them a hug, just in a different way. This picture book, inspired by true events, tells the story of one little boy with a big idea that came straight from the heart. The virtual hug makes its way onto mugs, postage stamps and even all the way to outer space, spreading warmth and connection to people all over the world. _____________ 'A gorgeous, moving book' Irish Times
Author: Jack Mitchell
Publisher: McGraw-Hill Education
ISBN: 9781260134834
Category : Business & Economics
Languages : en
Pages : 352
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Book Description
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master: 1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately—and keeps them coming back again and again. 2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy. 3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product. 4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal. 5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted. The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life. These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.
Author: Amy Guglielmo
Publisher: Simon and Schuster
ISBN: 1534410988
Category : Juvenile Nonfiction
Languages : en
Pages : 46
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Book Description
Amy Guglielmo, Jacqueline Tourville, and Giselle Potter come together to tell the inspiring story of autism advocate Dr. Temple Grandin and her brilliant invention: the hug machine. As a young girl, Temple Grandin loved folding paper kites, making obstacle courses, and building lean-tos. But she really didn’t like hugs. Temple wanted to be held—but to her, hugs felt like being stuffed inside the scratchiest sock in the world; like a tidal wave of dentist drills, sandpaper, and awful cologne, coming at her all at once. Would she ever get to enjoy the comfort of a hug? Then one day, Temple had an idea. If she couldn’t receive a hug, she would make one…she would build a hug machine!
Author: Jeff Johnson
Publisher: WestBow Press
ISBN: 1449752284
Category : Religion
Languages : en
Pages : 132
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Book Description
When was the last time you hugged a smelly guy? You know who I mean—you can tell he's coming before he arrives. Maybe the guy's been homeless for a while, living outside, hasn't had a shower in weeks. You smile at him, talk to him politely, ask how he's been, and then he holds up his arms for a hug. What are you going to do? Will you embrace him as a brother, so hard that some of his stink rubs off on you? God is at work through people like you. He is still doing the things that He always did. He hasn't left; He hasn't forgotten. I want to encourage you by showing you some failures, as well as some successes; by telling you some stories about God working in the lives of ordinary people, in an ordinary city, in ordinary churches. Nothing special, nothing amazing from a human perspective, but when God was done, there was something new going on. Something good. Even something very good. This is a book of stories about people just like you who have heard God's call to minister among the least of these. These stories are full of God's grace and hope that our ministry with those in poverty and despair is bringing God joy and saving lives. If you're an urban church planter, a missionary to the poor, someone with a heart for the homeless, or just a person who wants to see our cities strong and alive, open the cover and read.
Author: Eoin McLaughlin
Publisher: Faber & Faber
ISBN: 0571365388
Category : Juvenile Fiction
Languages : en
Pages : 35
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Book Description
The bestselling and heart-warming picture book that shows us ways to be affectionate while social distancing, from the team behind The Hug.Hedgehog and Tortoise were the best of friends. They wanted to give each other a great, big hug. But they weren't allowed to touch. "Don't worry," said Owl. "There are lots of ways to show someone you love them." So the two friends wave to each other, blow kisses, sing songs, dance around and write letters. And even though they can't hug and they can't touch, they both know that they are loved. A gorgeous, uplifting, inspiring picture book that makes social distancing fun!
Author: John A. Rowe
Publisher: Penguin Young Readers Group
ISBN: 9780698400641
Category : Animals
Languages : en
Pages : 0
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Book Description
Elvis the Hedgehog wants a hug, but no one will give him one because he is so prickly.
Author: Anna Whiston-Donaldson
Publisher: Mascot Books
ISBN: 9781684018505
Category : Poetry
Languages : en
Pages : 38
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Book Description
"What if grieving children could hear uplifting words from a loved one who died? It's challenging to know how to support and comfort a child who is grieving, yet A Hug from Heaven does just that. Written as a simple poem of love from the person who died, this book reminds children - and adults alike - that it is okay to hurt, to live a positive life, and to find special ways to honor the ones we love. New York Times bestselling author Anna Whiston-Donaldson delivers a simple and comforting message: love is stronger than death, and hugs from heaven are waiting for you"--Back cover.
