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Author: Lois S. Kramer
Publisher: Transportation Research Board
ISBN: 0309271002
Category : Transportation
Languages : en
Pages : 103
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Author: Lois S. Kramer
Publisher: Transportation Research Board
ISBN: 0309271002
Category : Transportation
Languages : en
Pages : 103
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
ISBN: 030904457X
Category : Transportation
Languages : en
Pages : 202
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Book Description
TRB Special Report 215: Measuring Airport Landside Capacity reviews existing capacity assessment techniques and recommend guidelines that can be used by airport operators, planners, and others who must measure airport landside capacity. Congestion at airport terminal buildings, access roads, and parking areas increasingly threatens the capability of airports to serve additional passengers and air cargo. Measuring the capacity of these airport landside facilities and services is becoming critical. No generally accepted standards exist for gauging the level of service provided by landside facilities and their operations. This report concludes that current knowledge about the performance of various airport landside components is inadequate to support airport landside service standards at this time. Instead, the report recommends a process for measuring airport landside capacity that takes an important first step toward developing such standards.
Author:
Publisher: EduGorilla Community Pvt. Ltd.
ISBN: 9369029133
Category :
Languages : en
Pages : 1101
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Book Description
Author: Airport Cooperative Research Program
Publisher: Transportation Research Board
ISBN: 0309154774
Category : Transportation
Languages : en
Pages : 149
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Book Description
At head of title: Airport Cooperative Research Program.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Aviation Operations, Safety, and Security
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 102
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Book Description
Author: Peter Forsyth
Publisher: Springer Nature
ISBN: 3031203410
Category : Business & Economics
Languages : en
Pages : 453
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Book Description
This book offers new insights into the theory and practice of economic airport regulation. In light of recent developments in aviation markets and policy, and the debate on airport regulation and benchmarking, it offers case studies on various aspects of economic regulation of city and regional airports. Written by experts in the field, the volume features contributions on the theory of regulation and benchmarking, as well as case studies on recent experiences in Europe and Latin America. This book is divided into three parts: Part I provides the theoretical background for the study of airport regulation and regulatory systems. Competition at airports is discussed, as are common forms of regulation and potential pitfalls. Part II addresses benchmarking, as benchmarking is often applied as an input to the regulatory process. Although benchmarking is necessary, reviews of how benchmarking is applied in the literature and in practice show that improvements can be made. Part III provides case studies on real-world examples. Addressing the question of whether and how European airport regulators set incentives for efficiency, and how benchmarking is used in the regulatory process, this book is an important contribution to the development of the transport industry in Europe and Latin America. It will appeal to scholars and students in transport economics, regional economics and related fields, as well as to practitioners and policy makers in the transport industry.
Author: Cathleen A. Berrick (au)
Publisher: DIANE Publishing
ISBN: 9781422307878
Category : Political Science
Languages : en
Pages : 56
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Book Description
Author: Andreas Wald
Publisher: LIT Verlag Münster
ISBN: 3643106262
Category : Business & Economics
Languages : en
Pages : 399
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Book Description
This volume provides an introduction to aviation management covering all major actors and processes, the fundamental structures, and the economic and regulatory background of the industry. It comprises contributions from experienced practitioners of the aviation industry and from scholars in that field.
Author: Anne Graham
Publisher: Taylor & Francis
ISBN: 1000836231
Category : Transportation
Languages : en
Pages : 530
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Book Description
Fully revised and updated to consider recent developments in the industry, the sixth edition of Managing Airports: An International Perspective provides comprehensive and cutting-edge insight into the processes behind running a successful airport. Logically structured and embellished with illustrative diagrams and tables throughout, this edition approaches management topics from a strategic and commercial perspective and provides an innovative and accessible understanding of how modern-day airports are operated. Containing a plethora of global case studies covering a range of different airports from many different parts of the world, the book maintains a balance between coverage of key principles and practice of airport management, together with thorough consideration of current and topical issues. This edition has been updated to include: • New content on the significant economic and operational impacts of the COVID-19 pandemic on the global air transport industry, technological and digital advances, the changing air transport environment, airline developments, net zero goals and evolving markets. • Updated and expanded content on sustainability development and airports’ adoption of sustainable development goals, changes in airline business models, airport digital marketing, the passenger biometric airport journey and airport diversification strategies. • New and updated international case studies to show recent issues and theory in practice. International and multidisciplinary in approach, this edition is a vital resource for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
