Author: Matt Shiells-Jones
Publisher: Lulu.com
ISBN: 1471606996
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author: Negi Jagmohan
Publisher: S. Chand Publishing
ISBN: 8121939925
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Author: Kelly Yang
Publisher: Scholastic Inc.
ISBN: 1338157809
Category : Juvenile Fiction
Languages : en
Pages : 236
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Book Description
Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!
Author: Sarah James
Publisher: Career FAQs
ISBN: 1921106379
Category : Hospitality industry
Languages : en
Pages : 178
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Book Description
Provides an unbiased overview of the many possibilities available in this industry by providing stories from a wide range of people working in it.
Author: Daniel Stephens
Publisher: Alpha Test
ISBN: 9788848303132
Category : Foreign Language Study
Languages : en
Pages : 132
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Book Description
Author: OECD
Publisher: OECD Publishing
ISBN: 9264639381
Category :
Languages : en
Pages : 320
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Book Description
This report presents the conceptual foundations of the OECD Programme for International Student Assessment (PISA) Vocational Education and Training (VET), currently in the Development Phase of implementation which aims to provide a comprehensive and rigorous international survey of student knowledge and skills that are essential for success in selected occupational areas.
Author: MEENACHISUNDARAM.M
Publisher: MS SOFTWARE LABORATORIES
ISBN:
Category : Bibles
Languages : en
Pages : 1349
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Book Description
SSC Cgl Tier 1 Previous Year Question Papers for 2020 TABLE OF CONTENTS Ssc Cgl Tier I Previous Year Question Paper Overview 3 Ssc Cgl Tier I Previous Year Question Paper : 3 Questions and Solutions From 2020-03-07 onwards
Author: MEENACHISUNDARAM.M
Publisher: MS SOFTWARE LABORATORIES
ISBN:
Category : Bibles
Languages : en
Pages : 1273
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Book Description
SSC Cgl Tier 1 Previous Year Question Papers for 2020 TABLE OF CONTENTS Ssc Cgl Tier I Previous Year Question Paper Overview 3 Ssc Cgl Tier I Previous Year Question Paper : 3 Questions and Solutions From 2020-03-07 onwards
Author: Onlineverdan
Publisher: Infinity Educations
ISBN: 819496833X
Category : Foreign Language Study
Languages : en
Pages : 240
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Book Description
This Edition of General English & Comprehension English book has been made to meet the requirements of candidates appearing in SSC-CGL (Tier-I). This volume covers the previous years questions of SSC-CGL of the last three years (2017-2019) including of latest conduct exam of SSC-CGL 2019 held in March’2020, so that students may understand the latest approach of framing the questions by Commission. For easy understanding and to provide in-depth explanations, all questions have been classified in twelve topics, so that aspirants can adopt systemic approach of study. These topics include spotting errors, sentence completion, sentence improvement, rearrangement of sentences, idioms and phrases, one word substitution, synonyms and antonyms, spellings, direct and indirect speech, active and passive voice, cloze test, and comprehension. The book has a descending chronology of question’s years so that students may aware about current pattern of exam and may prepare yourself accordingly.
Author: Cath Senker
Publisher: Evans Brothers
ISBN: 0237540096
Category : Caterers and catering
Languages : en
Pages : 50
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Book Description
This title gives young people an inside view of how their studies relate to the working world. This one focuses on working in the hospitality and catering field. Gives an overview of a range of key jobs in the industry, discusses skills needed, typical training etc.and gives personal diary entries from real people in the workplace, including both pluses and minuses of working in this area.
