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Author: Ian Yeoman
Publisher: Routledge
ISBN: 0750646756
Category : Business & Economics
Languages : en
Pages : 295
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Book Description
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
Author: Ian Yeoman
Publisher: Routledge
ISBN: 0750646756
Category : Business & Economics
Languages : en
Pages : 295
Get Book Here
Book Description
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
Author: Anna Leask
Publisher: Burns & Oates
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
This is a textbook which shows how to apply the principles of operations management to Heritage Visitor Attractions. There are also sections on management, design, improvement, capacity and strategy.
Author: Richard C. Prentice
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 280
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Book Description
Cultural and historical attractions are principal factors generating tourism trips and this has spurred the growth of a large heritage industry. However, the character and behaviour of heritage tourists and their social and economic impact on their destinations is as yet little understood. Richard Prentice presents a detailed analysis of heritage tourism by examining the way the benefits gained from visits to attractions are consumed. This exploration into the nature of the heritage 'product' calls into question the terminology used to define this aspect of the tourism industry, and Richard Prentice argues that it is all too easily regarded as a homogenous industry when in fact it covers diverse attractions which serve diverse tourism and leisure markets. A more sensitive approach to such questions as the promotion of these attractions, their retailing role, their sustainability and their educational impact is needed within the industry. The author shows that the demands of tourists, their socio-economic background and the decision-making processes involved all have implications for the management and marketing of tourism. He analyses the benefits that tourists seek when visiting heritage attractions and measures their reactions to the presentation of such sites, asking how informed tourists are and what sort of promotion they respond to. By setting up a model of the heritage user, he attempts to identify key features which should influence tourist operators seeking to understand the behaviour of their tourist visitor and respond effectively.
Author: Adi Weidenfeld
Publisher: Routledge
ISBN: 1317580249
Category : Business & Economics
Languages : en
Pages : 381
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Book Description
Both visitor attractions and events play pivotal roles in the appeal of tourism destination regions to visitors by virtue of being the main motivator of tourist trips and determining consumers’ choices. However, more recently visitor attractions have become more multifaceted, have proliferated and fragmented in terms of form, location, scale and style, and their role is undergoing major changes in a post-modern world as a result of consumer demands and competitive innovations. Visitor Attractions and Events for the first time theoretically and empirically explores the relations between events and attractions to offer new thinking of the role of space and place in shaping development, management practices and strategies in the sector as well as future implications. The book reveals how location is pivotal in the development, planning, and management of visitor attractions and events. Whereas the location of natural attractions is relatively fixed in space and their locations cannot be predetermined or relocated, human-made or contrived attractions are more influenced by the planning process in the context of the locational decision-making process. Competition and cooperation between visitor attractions and the aspects which shape these relations, including complementarities, compatibility, knowledge spill overs and diffusion of innovations, product similarities and spatial proximity remain largely ignored in the visitor attraction sector and thus are major elements in the focus of this book. Comparative examples ranging from small to major attractions in a wide variety of locations are included. This significant volume will appeal widely to all those interested in the visitor sector, such as tourism, events, leisure studies, destination management and sociology.
Author: Ian Yeoman
Publisher: Routledge
ISBN: 1136370366
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
Author: Bruce Prideaux
Publisher: Routledge
ISBN: 113638121X
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
'Managing Visitor Attractions' is a unique text that provides a cutting edge insight into the issues, principles and practices of visitor attractions today and into the future. Divided into five parts, the book tackles the following topics: · the role and nature of visitor attractions · the development of visitor attraction provision · the management of visitor attractions · the marketing of visitor attractions · future issues and trends With contributions from around the world, the book is illustrated with up-to-date, international case studies from the UK, USA, Singapore, Australia, New Zealand, China, Denmark and Canada. It is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field.
Author: Jane Lovell
Publisher: Routledge
ISBN: 131738590X
Category : Business & Economics
Languages : en
Pages : 364
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Book Description
With the rise of post-truth and fake news, a thorough examination of authenticity has never been so relevant. This book explores the geography of authenticity, investigating a wide variety of places used by tourists. Not only does it assess what might be described as the more traditional objects for examination – places such as the city, the countryside and the coast – it also includes chapters on art and place, hipster places, gentrification, heritage sites, film locations, photographed places and eventful places. Using a wide-angled lens on places reveals linkages and possibilities, enabling the book to skate across the surface of the geography of authenticity, locating the magically real heritage site, the poignant replica, the authenticated theme park, the unmasked carnival. In focusing on authentic and inauthentic places, this text provides a useful contribution to the understanding of how places are changing, how they are perceived, and how authenticity is embodied and performed within them. Authentic and Inauthentic Places in Tourism is an insightful study and an essential read for those involved in the study of geography, tourism, urban studies, culture and heritage.
Author: Dallen J. Timothy
Publisher: Routledge
ISBN:
Category : Business & Economics
Languages : en
Pages : 562
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Book Description
Part of a three-volume reference series which provides a comprehensive set of volumes collecting together the most influential articles and papers on tourism, heritage and culture. This second volume focuses on the nature of the heritage experience, the demand for heritage and managing visitors and their experiences.
Author: David T. Herbert
Publisher: Burns & Oates
ISBN:
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
This collection of contributions is an examination of the "exploitation" of heritage as a tourism resource. It addresses a wide range of sensitive or contentious issues, including the conflict between tourism and the need for conservation and preservation; and the marketing of heritage sites.
Author: Ian Yeoman
Publisher: Routledge
ISBN: 9780750650311
Category : Business & Economics
Languages : en
Pages : 32
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Book Description
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future. - Well-respected international contributor team of academics and practitioners. - Covers a diverse range of quality issues and theories in the context of the heritage attractions - Quality as a tool for success
