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Author: Phillip Faris
Publisher: Human Resource Development
ISBN: 0874252253
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use, reproducible activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.
Author: Phillip Faris
Publisher: Human Resource Development
ISBN: 0874252253
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use, reproducible activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.
Author: Jonamay Lambert
Publisher: Amacom
ISBN: 9780814415368
Category : Business & Economics
Languages : en
Pages : 323
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Book Description
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274
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Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Glenn M. Parker
Publisher: Human Resource Development
ISBN: 9780874259698
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Implement successful self-managed teams in your organization. Teach team leaders and team members how to resolve conflict, assess their performance, hold meetings, build trust, solve problems, and get results.
Author: Ira Asherman
Publisher: Human Resource Development
ISBN: 9780874253146
Category : Business & Economics
Languages : en
Pages : 314
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Book Description
This collection of fully reproducible, trainer led exercises teaches and reinforces the skills necessary to be a successful negotiator. Skills include: being assertive, questionning techniques, surfacing intangibles, planning a negotiation, managing expectations, building trust and more.
Author: Adele B. Lynn
Publisher: HarperChristian + ORM
ISBN: 0814429947
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. In a team situation, many issues -- like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact the rest of the team -- can stop even the most promising groups from delivering great results. In Quick Emotional Intelligence Activities for Busy Managers, you will find powerful, proven exercises they can use to help employees: identify individual and team mood deal with anger and emotional triggers avert, rather than avoid, conflict encourage communication overcome fear and other obstacles understand and manage competition honor differences assess team strengths and weaknesses pick up on cues from teammates control the emotional climate of the team Each activity is followed by a discussion of its purpose, how to use it, and a list of post-activity questions to help solidify each lesson. This practical, effective collection of proven exercises will elicit the best from any team.
Author: Marlene Caroselli
Publisher: Human Resource Development
ISBN: 9780874257168
Category : Business & Economics
Languages : en
Pages : 352
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Book Description
Annotation This collection of activities employs a variety of training methods, including case studies, quizzes, hand-outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of ethics in the workplace.
Author: Michael B. Ayers
Publisher: Corwin Press
ISBN: 1412971160
Category : Education
Languages : en
Pages : 177
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Book Description
"An original, proven approach to help you meet challenges head-on!" This very practical, easy-to-use reference provides field-tested organizational techniques to help principals become proactive, effective leaders of their schools. Invaluable for new and experienced administrators, this book focuses on five facets essential to all successful organizations-mission, strategy, organizational structure, people, and leadership-and outlines five areas of responsibility: Knowing your campus and addressing problems appropriately Providing staff with regular opportunities to discuss current theories and practices Involving teachers in the design and implementation of new initiatives Actively challenging the status quo Fostering a sense of community and shared beliefs
Author: Susan El-Shamy
Publisher: Taylor & Francis
ISBN: 1000981398
Category : Education
Languages : en
Pages : 127
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Book Description
Games constitute a wonderful tool for engaging learners and reinforcing learning.This is a practical and entertaining introduction to using games and structured learning activities in training. It is the first book to combine gaming rationale, hands-on advice and sample games. Susan El-Shamy begins with an overview of the benefits of using games, touches on the learning psychology foundations of game playing, describes the most common types of games, and provides guidelines for choosing games appropriate for given objectives.She offers seasoned advice on how to set up and conduct games and on how to assess their effectiveness. She concludes with suggestions on how to adapt existing games and activities to new purposes and, beyond that, on how the reader can create and design his or her own games.The book includes a resource list of commercially available games and related Web sites.Susan El-Shamy admirably succeeds in demonstrating how games promote serious learning in adult training. If you are new to games, this book will allay your concerns about using them. If you are a veteran user of games, here are new ideas, including an introduction to e-games. All readers will appreciate the Ultimate Training Games Assessment form for evaluating games and as a guide to creating their own.
Author: Alan J. Dubinsky
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 424
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Book Description
