Author: Rosemary Richey
Publisher: Oxford University Press, USA
ISBN: 9780194579087
Category : Customer relations
Languages : en
Pages : 0
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Book Description
An expanding series of short, specialist English courses for different professions, work skills, and industries.
Author: Rosemary Richey
Publisher: Oxford University Press, USA
ISBN: 9780194579070
Category : Customer relations
Languages : en
Pages : 80
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Book Description
An expanding series of short, specialist English courses for different professions, work skills, and industries.
Author: Sue Ellis
Publisher: Oxford University Press
ISBN: 019420121X
Category : Foreign Language Study
Languages : en
Pages : 98
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Book Description
Please note that the Print Replica PDF digital version does not contain the audio. English for Cabin Crew is part of the EXPRESS SERIES. It is the ideal quick course for flight attendants who need to use English on the ground or in the air. It’s also suitable for students who are interested in a career in cabin service and are preparing for an entry test or interview with an airline. It can be used to supplement a regular coursebook, on its own as a stand-alone intensive specialist course, or for self-study. With English for Cabin Crew the sky’s the limit.
Author: Rosemary Richey
Publisher: Oxford University Press
ISBN: 0194201228
Category : Foreign Language Study
Languages : en
Pages : 82
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Book Description
Please note that the Print Replica PDF digital version does not contain the audio. English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook. on its own, as a stand-alone intensive specialist course, or for self-study English for Customer Care will help improve your relationships with your customers.
Author: Mary E. Ward
Publisher: Oxford University Press
ISBN: 0194201252
Category : Foreign Language Study
Languages : en
Pages : 96
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Book Description
Please note that the Print Replica PDF digital version does not contain the audio. English for the Fashion Industry gives students the communication skills they need for a career in fashion. The syllabus introduces each element of the industry, from garment design and construction, through to the production and promotion of collections. Students learn how to describe looks and trends, talk about processes, and make plans and predictions for brand development.
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081441334X
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Marion Grussendorf
Publisher: Oxford University Press, USA
ISBN: 9780194579476
Category : English language
Languages : en
Pages : 94
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Book Description
Author: Ursula Lutzky
Publisher: Bloomsbury Publishing
ISBN: 1350090697
Category : Language Arts & Disciplines
Languages : en
Pages : 232
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Book Description
The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.
Author: Sylee Gore
Publisher: Oxford University Press, USA
ISBN: 9780194579209
Category : Business communication
Languages : en
Pages : 80
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Book Description
An expanding series of short, specialist English courses for different professions, work skills, and industries.
Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
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Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
