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Author: Cynthia D. McCauley
Publisher: John Wiley & Sons
ISBN: 1118458079
Category : Business & Economics
Languages : en
Pages : 86
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Book Description
This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.
Author: Cynthia D. McCauley
Publisher: John Wiley & Sons
ISBN: 1118458079
Category : Business & Economics
Languages : en
Pages : 86
Get Book Here
Book Description
This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.
Author: Peter Scisco
Publisher: Center for Creative Leadership
ISBN: 1604916540
Category : Business & Economics
Languages : en
Pages : 33
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Book Description
This book is for leaders and managers looking to develop themselves and others. It is for training & development professionals, inside or working as independent consultants, who can use the book as a coaching tool, a blueprint for leader development plans, and in other ways .For leaders concerned with their development, dedicated to developing their people for more responsibilities, and committed to organizational sustainability, this book will help in those efforts.
Author: Susan E. Murphy
Publisher: Psychology Press
ISBN: 0805843426
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
First Published in 2003. Routledge is an imprint of Taylor & Francis, an informa company.
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 007181227X
Category : Business & Economics
Languages : en
Pages : 330
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Book Description
"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0 "I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the direct and undeniable relationship between how much you value and respect your customers and how they reward you for that consideration." --Mike Jackson, Chairman, CEO, and President, AutoNation "Joseph Michelli's latest book is a masterful roadmap for transforming the relationship between leaders, employees, and the customers they serve." --Tom Rath, author of StrengthsFinder 2.0 and Are You Fully Charged? "The revolution in customer care that MBUSA is currently undertaking is rivaled only by the revolution that Mercedes began with the invention of the automobile. Dr. Michelli’s book provides the most comprehensive look at how MBUSA is undertaking and succeeding at this transformative initiative." --Alex Gellert, CEO, Merkley & Partners "Kudos to Steve Cannon and Joseph Michelli. Steve is the rare CEO who is brutally honest—in a public forum—about his own iconic organization’s growing pains. Joseph’s ability to present a compelling case study is unparalleled. If Driven to Delight can’t convince you of the bottom line benefits of balancing service and technology to differentiate from your competition, your days are numbered." --Doug Lipp, international business consultant and bestselling author of Disney U "Once again Joseph Michelli gives us a glimpse into one of the worlds’ great brands and customer experiences. Joseph helps us understand how Mercedes Benz leadership transformed and elevated sales and service experiences. Additionally, he takes the reader on a journey to examine their own organization and determine how to apply these principles and lessons in their own business. This is an important read for leaders who want to grow their businesses, by improving customers’ lives." --Jeanne Bliss, President, CustomerBliss, and bestselling author of Chief Customer Officer 2.0 and I Love You More Than My Dog "Mercedes Benz's story demonstrates the leadership and commitment that's required to transform customer experience within a large organization. The book does a great job of capturing how the company engaged all of its employees and partners on a journey to deliver upon its brand promise, which required much more than just designing great cars." --Bruce Temkin, CCXP, Customer Experience Transformist & Managing Partner, Temkin Group "Most business leaders will tell you how important it is to delight their customers—who wouldn't? But most don't. This is the story of Steve Cannon's journey to take Mercedes Benz from 'good to best'—the diagnosis, the plan, the process design, the management and measurement, but most importantly, the leadership that is making 31,600 people, 99.5 percent of whom don't work for him, WANT to deliver it." --Andrew Robertson, President and CEO, BBDO Worldwide, Inc.
Author: Michael Hyatt
Publisher: Baker Books
ISBN: 1493409557
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
Having a clear, compelling vision--and getting buy-in from your team--is essential to effective leadership. If you don't know where you're going, how on earth will you get there? But how do you craft that vision? How do you get others on board? And how do you put that vision into practice at every level of your organization? In The Vision Driven Leader, New York Times bestselling author Michael Hyatt offers six tools for crafting an irresistible vision for your business, rallying your team around the vision, and distilling it into actionable plans that drive results. Based on Michael's 40 years of experience as an entrepreneur and executive, backed by insights from organizational science and psychology, and illustrated by case studies and stories from multiple industries, The Vision Driven Leader takes you step-by-step from why to what and then how. Your business will never be the same.
Author: Ellen Van Velsor
Publisher: John Wiley & Sons
ISBN: 0470387394
Category : Business & Economics
Languages : en
Pages : 528
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Book Description
Praise for The Center for Creative LeadershipHandbook of Leadership Development "The most authoritative, comprehensive, and practical source for developing leadership capability in any organization. The handbook integrates the very best of theory and practice, and serves as a valuable road map to creating a foundation of systemic leadership excellence, now and for the future." —Thomas J. Griffin, vice president, organizational learning and chief teaching officer, U.S. Cellular "Only from the Center for Creative Leadership could we expect to see such a rich, authoritative, and actionable set of the latest resources for developing leaders. All those who have responsibility for developing leaders (senior executives, leader development professionals, and leaders themselves), as well as those who study leadership, need to read this book." —Douglas T. "Tim" Hall, founding director, Executive Development Roundtable, Boston University "The changes in the third edition of The Handbook of Leadership Development make a good book even better. The authors provide a broad perspective on the most relevant topics for academics and practitioners. The emphasis on development of collective leadership capacity as well as development of individual leaders is consistent with the growing recognition that strategic leadership, shared leadership, and flexible change leadership are essential for sustained organizational effectiveness in a dynamic global economy. The book is a valuable source of knowledge and practical advice for anyone who is responsible for providing or managing leadership development." —Gary Yukl, professor of management, University at Albany-SUNY "We consider leadership to be the single most important factor influencing the performance of our organization. This book is brilliant in defining what we need to do and what capabilities we need to assist our leaders to grow and develop." —Morten Raabe, vice president of Organisation Development, WW ASA, Oslo, Norway Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Author: Aubrey Malphurs
Publisher: Baker Books
ISBN: 1585580821
Category : Religion
Languages : en
Pages : 192
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Book Description
What are the core values of your ministry? Values-Driven Leadership is a pioneering work designed to help church and parachurch leaders understand the cutting-edge concept of organizational core values. Every ministry organization has a set of core values that guides what the ministry seeks to accomplish. Understanding and implementing these core values is key to a high-performing ministry. In this revised edition, Aubrey Malphurs offers important insights on new research in the field of leadership and delineates techniques for implementing those insights in practical ways. After exploring the concepts in Values-Driven Leadership, you'll be able to take concrete steps to write your ministry's values in a credo or values statement and focus in on your mission. This edition includes - Helpful discussion questions - Core values audits - A readiness-for-change inventory to help you and your ministry identify areas in need of attention - The latest research on values - New insights into the differences between values and beliefs. This is a useful book for individuals, boards, committees, and leadership teams.
Author: Morgan W. McCall
Publisher: Harvard Business Press
ISBN: 9780875843360
Category : Business & Economics
Languages : en
Pages : 280
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Book Description
Presents a strategy for grooming executives for a company's top positions, emphasizing the importance of learning from experience and being open to continuous learning.
Author: Tommy Spaulding
Publisher: Crown Currency
ISBN: 055341903X
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
New York Times bestselling author Tommy Spaulding shows you how looking inwards--and leading with your heart--can transform your life. In his New York Times bestseller, It’s Not Just Who You Know, world renowned leadership speaker and former CEO of Up with People Tommy Spaulding talked about the power of building genuine and lasting relationships both personally and professionally. In The Heart-Led Leader, Spaulding turns his focus to ourselves--to who we are. Authentic leaders, Spaulding says, live and lead from the heart. The values and principles that guide our lives and shape our ability to lead others is far more important than our title, or our ability to crunch numbers, or the impressive degrees we display on our walls. To effect true transformational change, heart-led leaders draw on the qualities of humility, vulnerability, transparency, empathy and love. Illustrated with stories from his own life, and from some of the exceptional leaders he has met and worked with over the years, Spaulding unpacks what those qualities mean, talks about the 18-inch journey from the head to the heart--from our intellect to our emotions--and shows us how to incorporate them into our careers, into how we manage and lead others, and into how we live our lives. It is a vision of leadership that has the power to transform everything we do, and the lives of everyone we touch.
Author: Jenny Dearborn
Publisher: John Wiley & Sons
ISBN: 111938222X
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
Data is your most valuable leadership asset—here's how to use it The Data Driven Leader presents a clear, accessible guide to solving important leadership challenges through human resources-focused and other data analytics. This engaging book shows you how to transform the HR function and overall organizational effectiveness by using data to make decisions grounded in facts vs. opinions, identify root causes behind your company’s thorniest problems and move toward a winning, future-focused business strategy. Realistic and actionable, this book tells the story of a successful sales executive who, after leading an analytics-driven turnaround (in Data Driven, this book’s predecessor), faces a new turnaround challenge as chief human resources officer. Each chapter features insightful commentary and practical notes on the points the story raises, guiding you to put HR analytics into action in your organization. HR and other leaders cannot afford to overlook the power and competitive advantages of data-driven decision-making and strategies. This book reflects the growing trend of CEOs choosing analytics-minded business leaders to head HR, at a time when workplaces everywhere face game-changing forces including automation, robotics and artificial intelligence. It is urgent that human resources leaders embrace analytics, not only to remain professionally relevant but also to help their organizations successfully navigate this digital transformation. HR professionals can and must: Understand essential data science principles and corporate analytics models Identify and execute effective data analytics initiatives Boost HR and company productivity and performance with metrics that matter Shape an analytics-centric culture that generates data driven leaders Most organizations capture and report data, but data is useless without analysis that leads to action. The Data Driven Leader shows you how to use this tremendous asset to lead your organization higher.
