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Author: Bruce Pearson
Publisher:
ISBN: 9780849759758
Category : Band music
Languages : en
Pages : 0
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Book Description
Author: Bruce Pearson
Publisher:
ISBN: 9780849759758
Category : Band music
Languages : en
Pages : 0
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Book Description
Author: Brandon Thomas
Publisher: Image Comics
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 32
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Book Description
Spencer Dales and Aaron Mills were supposed to be brothers, but will their responsibilities to the Aegis tear them apart?
Author: Ron Berger
Publisher: Heinemann Educational Books
ISBN:
Category : Education
Languages : en
Pages : 164
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Book Description
The author gives us a vision of educational reform that transcends standards, curriculum, and instructional strategies. He argues for a paradigm shift-a schoolwide embrace of an "ethic of excellence" and with a passion for quality describes what's possible when teachers, students, and parents commit to nothing less than the best. The author tells exactly how this can be done, from the blackboard to the blacktop to the school boardroom.
Author: Michael L. Millenson
Publisher: University of Chicago Press
ISBN: 022616196X
Category : Medical
Languages : en
Pages : 470
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Book Description
Demanding Medical Excellence is a groundbreaking and accessible work that reveals how the information revolution is changing the way doctors make decisions. Michael Millenson, a three-time Pulitzer Prize nominee as a health-care reporter for the Chicago Tribune, illustrates serious flaws in contemporary medical practice and shows ways to improve care and save tens of thousands of lives. "If you read only one book this year, read Demanding Medical Excellence. It's that good, and the revolution it describes is that important."—Health Affairs "Millenson has done yeoman's work in amassing and understanding that avalanche of data that lies beneath most of the managed-care headlines. . . . What he finds is both important and well-explained: inconsistency, overlap, and inattention to quality measures in medical treatment cost more and are more dangerous than most cost-cutting measures. . . . [This book] elevates the healthcare debate to a new level and deserves a wide readership."—Library Journal "An involving, human narrative explaining how we got to where we are today and what lies ahead."—Mark Taylor, Philadelphia Inquirer "Read this book. It will entertain you, challenge, and strengthen you in your quest for better accountability in health care."—Alex R. Rodriguez, M.D., American Journal of Medical Quality "Finally, a health-care book that doesn't wring its hands over the decline of medicine at the hands of money-grubbing corporations. . . . This is a readable account of what Millenson calls a 'quiet revolution' in health care, and his optimism makes for a refreshing change."—Publishers Weekly "With meticulous detail, historical accuracy, and an uncommon understanding of the clinical field, Millenson documents our struggle to reach accountability."—Saty Satya-Murti, M.D., Journal of the American Medical Association
Author: Horst Schulze
Publisher: Zondervan
ISBN: 031035210X
Category : Self-Help
Languages : en
Pages : 225
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Book Description
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Author: Bruce Pearson
Publisher: Neil a Kjos Music Company
ISBN: 9780849759789
Category : Music
Languages : en
Pages : 48
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Book Description
Author: S. Dallas Dance
Publisher: Corwin Press
ISBN: 1506392008
Category : Education
Languages : en
Pages : 93
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Book Description
Leadership isn’t just a title What could you do with a $1 billion budget if you had 100,000+ students and one of the largest school systems in America? Imagining is his reality. Learn along from Dallas Dance as he shares the successful change efforts he employed to transform Baltimore Public Schools. Deliberate Excellence is a true story of success in a challenging school environment that delivers great insight and inspiration. Readers will be moved and changed by three key success principles: Establishing equity over equality by providing exactly what individuals need to be successful Understanding change, how it happens, and what one needs to make it so Knowing people deeply and how that leads to accomplishment and organizational change Be inspired by this passion for progress and the drive to maximize latent potential in all people. "For 20 years, Dr. Dallas Dance has been an inspiration to me as a leader. He understands that true leaders inspire others to lead, galvanize their audience, and provide practical applications to difficult situations. Regardless of the political climate, Dr. Dance has always kept students first. After reading Deliberate Excellence, educators will take away successful strategies to increase student achievement." Dr. John B. Gordon III, Chief of Schools Chesterfield County Public Schools, Chesterfield, VA "Leaders are desperate for books that offer techniques from educational leaders who still practice and hone their craft from the trenches and a proven record of success. Dallas Dance offers educational leaders a unique, candid, and welcome perspective." LaQuita Outlaw, Principal – Grades 6-8 Bay Shore Middle School, Bay Shore, NY
Author: Vivek Kale
Publisher: CRC Press
ISBN: 1466592176
Category : Business & Economics
Languages : en
Pages : 438
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Book Description
Drawing lessons from one of the best models of success, the evolutionary model, this book explains why an organization must actively monitor the market environment and competitors to ascertain excellence and reconfigure and reframe continuously. It introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The book includes case history segments from Toyota, Acer, eBay, Cisco, Blackberry, Samsung, Volvo, Charles Schwab, McDonalds, Starbucks, Google, Disney, and NUMMI; as well as detailed case histories of GE, IBM, and UPS.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: John S. Oakland
Publisher: Routledge
ISBN: 0750652713
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.
