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Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249
Get Book Here
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Tara Louise East
Publisher:
ISBN: 9780648581505
Category :
Languages : en
Pages : 370
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Book Description
Every Time He Dies is about a woman finds a watch that is the same design as her deceased boyfriend's only it is haunted by a ghost with amnesia. While trying to uncover the ghost's identity, she becomes involved in her estranged father's homicide investigation.
Author: Lexi Ryan
Publisher: Lexi Ryan
ISBN: 1940832195
Category : Fiction
Languages : en
Pages : 285
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Book Description
New York Times bestselling author Lexi Ryan brings you Every Time I Fall, a sexy standalone romance about a woman learning to love herself and the guy who’s loved her all along. He’s my brother’s best friend. The hot guy with the heart of gold I’ve never let myself want. Guys like Dean don’t go for girls like me. Curvy. Thick. A big girl. Whatever label you put on me, I know who I am and what it means. And that’s fine. I’m content to be Dean’s buddy and nothing more. Or so I thought. But when Dean finds out about my bedroom issues and decides to help me fix them, everything changes. He swears there’s no such thing as “bad in bed” and pleasure is all about chemistry. I’m not convinced, but he intends to prove it. With his mouth. With his body. With his dirty texts and whispered promises. I know from the first kiss that I’m going to fall hard. That this can’t last, and the end might break me. But, for these days and nights with Dean, all the hurt might be worth it.
Author: Gerry Spence
Publisher: Macmillan
ISBN: 9780312144777
Category : Language Arts & Disciplines
Languages : en
Pages : 324
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Book Description
A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon.
Author: Simon Hartley
Publisher: Routledge
ISBN: 0415676738
Category : Business & Economics
Languages : en
Pages : 219
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Book Description
Peak performances should not be left to chance. Rather than hoping that you will perform at your best, why not engineer your performance? Peak Performance Every Time incorporates principles from sport psychology and performance coaching and applies these to all areas of life. Using illustrations and real-world examples from top athletes and business executives, it focuses on the three main components that underpin performance: Confidence Motivation Focus. As well as offering practical strategies to help the reader achieve their optimal mindset, it also explains how to coach others to perform to their potential. Throughout, the book is underpinned by theoretical frameworks, literature and research findings and will be invaluable to anyone trying to reach their full potential, in particular athletes, coaches, managers and executives. It may also be of interest to sports psychology, management and business students.
Author: Marissa A. Ross
Publisher: Penguin
ISBN: 0399574174
Category : Cooking
Languages : en
Pages : 306
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Book Description
“Can I just be Marissa, please? I want to be hilarious and sexy and smart and insanely knowledgeable about wine.” —Mindy Kaling A fresh, fun, and unpretentious guide to wine from Marissa A. Ross, official wine columnist for Bon Appétit. Does the thought of having to buy wine for a dinner party stress you out? Is your go-to strategy to pick the bottle with the coolest label? Are you tired of choosing pairings based on your wallet, instead of your palate? Fear not! Bon Appétit wine columnist and Wine. All The Time. blogger Marissa A. Ross is here to help. In this utterly accessible yet comprehensive guide to wine, Ross will walk you through the ins and outs of wine culture. Told in her signature comedic voice, with personal anecdotes woven in among its lessons, Wine. All the Time. will teach you to sip confidently, and make you laugh as you're doing it. In Wine. All The Time., you’ll learn how to: • Describe what you’re drinking, and recognize your preferences • Find the best bottle for you budget and occasion • Read and understand what’s written on a wine label • Make the perfect pairings between what you’re drinking and what you’re eating • Throw the best damn dinner party your guests will ever attend • And much more
Author: Heather Graham
Publisher: Createspace Independent Publishing Platform
ISBN: 9781505869699
Category : Reincarnation
Languages : en
Pages : 0
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Book Description
The storybook marriage of Gayle Norman and Brent McCauley begins to crumble when fashbacks from the tumultuous past life they shared threaten their present existence and cause them to fight together for a love that will last forever.
Author: Rita Williams-Garcia
Publisher: Harper Collins
ISBN: 0061923117
Category : Young Adult Fiction
Languages : en
Pages : 180
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Book Description
From Newbery Honor and Coretta Scott King Award winner Rita Williams-Garcia, Every Time a Rainbow Dies is a moving, lyrical, and diverse love story—perfect for fans of One Crazy Summer who are ready for an older voice. Dreamy Thulani spends most of his time up on the roof, taking care of the flock of doves in the cote and watching the streets of Brooklyn bustle below him. He is up there on the day he sees a girl being brutally attacked in an alley. Though the girl makes it clear she wants nothing more to do with him after he helps her home, he can’t stop thinking about her. Is she okay? What is her name? Would she be scared if he tried to talk to her? Suddenly, for the first time since his mother died, Thulani finally has a reason to come down from the roof. But as much as he wants to care for this girl, Ysa—more fragile and fiercer than his birds—she will not trust easily. Is it possible to shelter someone who needs to be free?
Author: Robert D. Ramsey
Publisher: Corwin Press
ISBN: 9780761945017
Category : Business & Economics
Languages : en
Pages : 252
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Book Description
"Makes ... effective strategies for communicating ... readily available to all school leaders"--Page xiii.
Author: Benjamin Levy
Publisher: Touchstone
ISBN:
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
From a man whose amazing memory has astonished and entertained America's top CEOs comes a complete illustrated course in mastering the tricky art of memorizing names and faces in business settings, a vital skill for career success. 60 photos.
