Essentials of Fire Department Customer Service PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Essentials of Fire Department Customer Service PDF full book. Access full book title Essentials of Fire Department Customer Service by Alan V. Brunacini. Download full books in PDF and EPUB format.
Author: Alan V. Brunacini
Publisher: Fire Protection Publication
ISBN: 9780879391270
Category : Fire departments
Languages : en
Pages : 0
Get Book Here
Book Description
Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Author: Alan V. Brunacini
Publisher: Fire Protection Publication
ISBN: 9780879391270
Category : Fire departments
Languages : en
Pages : 0
Get Book Here
Book Description
Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Author: Alan Brunacini
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Get Book Here
Book Description
Written in a humorous, conversational style, Chief Alan Brunacini (1937-2017) of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. "Fire Department Customer Service" is essential reading for every firefighter, officer and administrator.
Author: David Schottke
Publisher: Jones & Bartlett Publishers
ISBN: 1449641520
Category : Fire extinction
Languages : en
Pages : 1229
Get Book Here
Book Description
Author: IFSTA
Publisher: Pearson
ISBN: 9780133140804
Category : Technology & Engineering
Languages : en
Pages : 1664
Get Book Here
Book Description
This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition.
Author: Ifsta
Publisher:
ISBN: 9780134985664
Category :
Languages : en
Pages :
Get Book Here
Book Description
For courses in the essentials of fire fighting. Foundations for success in professional fire fighting Essentials of Fire Fighting and Fire Department Operations continues the tradition of excellence in firefighter education. It meets all the requirements of Fire Fighter I and II levels of NFPA 1001®, NFPA 472®, and OSHA 1910.120. The 7th edition offers a complete support package, including skill sheets, knot and rope requirements, and coverage of essential job tasks related to medical requirements of NFPA 1582®.
Author: J. Curtis Varone
Publisher: Fire Engineering Books
ISBN: 1593703473
Category : Technology & Engineering
Languages : en
Pages : 728
Get Book Here
Book Description
The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability
Author: IFSTA
Publisher:
ISBN: 9780134027067
Category :
Languages : en
Pages :
Get Book Here
Book Description
This new IFSTA manual details the training required of Company Officers according to NFPA® 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition. The manual is divided into two sections to make a clear distinction between the information needed for Fire Officer Level I and Fire Officer Level II. Both print and eBook formats are available. There is no shortage of issues that a company officer might face in the everyday operation of a fire company or unit. This manual addresses the wide range of topics and issues encountered by a company officer, from leadership and supervision to health and safety issues. Great attention was given to focus on the job performance requirements of NFPA® 1021. The fifth edition of Fire and Emergency Services Company Officer builds on the previous edition of the manual while presenting the material in a more concise manner to make it easier for students to read and instructors to teach. By merging related topics, the number of chapters was reduced from 32 in the fourth edition to 17 in the new manual while preserving the material related to the NFPA® standard. The number of appendices was reduced from 20 to 4 by removing information that can be found in other media. Along with reducing the volume of material from the fourth edition, the fifth edition of Fire and Emergency Services Company Officer offers several new features. The manual features a new look with IFSTA’s single-column format and upgraded and updated curriculum components. Learning activities are included to help instructors present the material to their students. Case Histories open each chapter to illustrate important lessons learned in the real world. Photographs, illustrations, and tables are included throughout the manual to illustrate key points and improve the overall instructional value of the material.
Author: Brunacini
Publisher: National Fire Protection Association (NFPA)
ISBN: 9780877652861
Category : Technology & Engineering
Languages : en
Pages : 184
Get Book Here
Book Description
An accompanying workbook to the text "Fire Command". It allows users to work at their own pace evaluate their understanding of the text. Answers are given at the end of each exercise.
Author: IFSTA
Publisher: Pearson Educacion
ISBN: 9780133109818
Category : Technology & Engineering
Languages : en
Pages : 504
Get Book Here
Book Description
Fire and Emergency Services Instructor Eighth Edition helps students meet the job performance requirements of NFPA(R) 1041, Standard for Fire Service Instructor Professional Qualifications (2012) for Instructor levels I, II, and III. The manual also provides a reference for instructors who may perform duties outside of their current certification levels. This new edition has been reorganized to provide clearer separations between the three instructor levels: Ch. 1-9 cover Level I; Ch. 10-14, Level II; and Ch. 15-17 Level III. The text has been shortened from 22 chapters to 17. As a result, the text is more concise and easier to teach. The text reflects new changes in the NFPA(R) standard, including a discussion of bias in instructional and testing materials.
Author: Frederick M. Stowell
Publisher: Fire Protection Publication
ISBN: 9780879392819
Category : Reference
Languages : en
Pages : 908
Get Book Here
Book Description
The 4th edition of Fire and Emergency Services Company Officer provides emergency services personnel with information necessary to meet the JPRs of NFPAr 1021, Standard for Fire Officer Professional Qualifications for level I and II fire officers. The manual presents information specific to the duties of first-line supervisors and midlevel managers . The information in this manual provides officer candidates and current officers with supervisory and managerial knowledge for developing successful leadership and administrative skills.
