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Author: Bill Hefley
Publisher: Van Haren
ISBN: 9401801258
Category : Education
Languages : en
Pages : 353
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Book Description
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Author: Bill Hefley
Publisher: Van Haren
ISBN: 9401801258
Category : Education
Languages : en
Pages : 353
Get Book
Book Description
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Author: Bill Hefley
Publisher: Van Haren
ISBN: 9087535600
Category : Education
Languages : en
Pages : 450
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Book Description
Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Author: B. Hefley
Publisher: Van Haren Pub
ISBN: 9789087536060
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc), www.itsqc.org, has established standards for companies that provide services such as IT operations, applications development and management, back office operations, engineering design, payroll and telemarketing support, as well as for companies that purchase those services.The ITSqc Series is a range of titles that brings readers and users these ITSqc best practices; they are currently used world-wide by companies who wish to access the combined wisdom of ITSqc, major IT sourcing firms, clients and advisors. The series includes the acclaimed eSCM models which provide best practice guidance on e-sourcing and a means to evaluate and improve service delivery, reduce risks and assess the value of the sourced services.Titles in this set include: * eSourcing Capability Model for Service Providers (eSCM-SP) * eSourcing Capability Model for Client Organisations (eSCM-CL)
Author: Ron S. Kenett
Publisher: CRC Press
ISBN: 1000687384
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr
Author: Van Haren Publishing
Publisher: Van Haren
ISBN: 9401800081
Category : Computers
Languages : en
Pages : 446
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Book Description
In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach
Author: Gad J. Selig
Publisher: Van Haren
ISBN: 9401805725
Category : Education
Languages : en
Pages :
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Book Description
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.
Author: Gad J. Selig
Publisher: Van Haren
ISBN: 9087531192
Category : Education
Languages : en
Pages : 328
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Book Description
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
Author: Ita Richardson
Publisher: Springer Science & Business Media
ISBN: 3540476954
Category : Business & Economics
Languages : en
Pages : 229
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Book Description
This textbook is intended for use by SPI (Software Process Improvement) m- agers and researchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 13th EuroSPI (European Software Process Improvement, www. eurospi. net) conference, held in Joensuu, Finland, 11-13 October 2006. The conference was held in 1994 in Dublin (Ireland), 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (D- mark), 2001 in Limerick (Ireland), 2002 in Nuremberg (Germany), 2003 in Graz (Austria), 2004 in Trondheim (Norway), and 2005 in Budapest (Hungary). - roSPI has established an experience library (library. eurospi. net) which will be continuously extended over the next years and will be made available to all - tendees. EuroSPI has also initiated a European Quali?cation Network in which di?erent SPINs and national initiatives join mutually bene?cial collaborations (EQN -- EU Leonardo da Vinci network project). With a founding conference on 5. 12. 2006 through EuroSPI partners and n- works, incollaborationwiththeEuropeanUnion(supportedbytheEULeonardo da Vinci Programme), a European certi?cation association will be created for the IT and services sector to o?er SPI knowledge and certi?cates to industry, establishing close knowledge transfer links between research and industry. The biggest value of EuroSPI lies in its function as a European knowledge and ex- rience exchange mechanism for SPI know-howbetween researchinstitutions and industry. September 2006 Richard Messnarz www. eurospi. net Organization OrganizationCommittee EuroSPI 2006 is organized by the EuroSPI partnership (www. eurospi.
Author:
Publisher: Van Haren
ISBN: 9401805733
Category : Education
Languages : en
Pages : 273
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Book Description
Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.
Author: Jane Chittenden
Publisher: Van Haren
ISBN: 9087538979
Category :
Languages : en
Pages : 145
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Book Description
VHP Brochure 2012 / 2013. Part advertisement for VHP titles (50 pages). Part information / summary on 39 standards.
