Escalation and Negotiation in International Conflicts PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Escalation and Negotiation in International Conflicts PDF full book. Access full book title Escalation and Negotiation in International Conflicts by I. William Zartman. Download full books in PDF and EPUB format.
Author: I. William Zartman
Publisher: Cambridge University Press
ISBN: 9780521856645
Category : History
Languages : en
Pages : 360
Get Book Here
Book Description
This volume examines the point where the concepts and practices of escalation and negotiation meet.
Author: Herman Kahn
Publisher: Routledge
ISBN: 1351502204
Category : Political Science
Languages : en
Pages : 272
Get Book Here
Book Description
In this widely discussed and influential book, Herman Kahn probes the dynamics of escalation and demonstrates how the intensification of conflict can be depicted by means of a definite escalation ladder, ascent of which brings opponents closer to all-out war. At each rung of the ladder, before the climb proceeds, decisions must be made based on numerous choices. Some are clear and obvious, others obscure, but the options are always there. Thermonuclear annihilation, says Kahn, is unlikely to come through accident; but nations may elect to climb the ladder to extinction. The basic material for the book was developed in briefings delivered by Kahn to military and civilian experts and revised in the light of his findings of a trip to Vietnam in the 1960s. In On Escalation he states the facts squarely. He asks the reader to face unemotionally the terrors of a world fully capable of suicide and to consider carefully the alternatives to such a path. In the never-never land of nuclear warfare, where nuclear incredulity is pervasive and paralyzing to the imagination even for the professional analyst, salient details of possible scenarios for the outbreak of war, and even more for war fighting, are largely unexplored or even unnoticed. For scenarios in which war is terminated, the issues and possibilities of which are almost completely unstudied, the situation is even worse. Kahn's discussion throws light on the terrain and gives the individual a sense of the range of possibilities and complexities involved and are useful.
Author: Barry R. Posen
Publisher: Cornell University Press
ISBN: 080146837X
Category : Political Science
Languages : en
Pages : 295
Get Book Here
Book Description
In this sobering book, Barry R. Posen demonstrates how the interplay between conventional military operations and nuclear forces could, in conflicts among states armed with both conventional and nuclear weaponry, inadvertently produce pressures for nuclear escalation. Knowledge of these hidden pressures, he believes, may help some future decision maker avoid catastrophe.Building a formidable argument that moves with cumulative force, he details the way in which escalation could occur not by mindless accident, or by deliberate preference for nuclear escalation, but rather as a natural accompaniment of land, naval, or air warfare at the conventional level. Posen bases his analysis on an empirical study of the east-west military competition in Europe during the 1980s, using a conceptual framework drawn from international relations theory, organization theory, and strategic theory.The lessons of his book, however, go well beyond the east-west competition. Since his observations are relevant to all military competitions between states armed with both conventional and nuclear weaponry, his book speaks to some of the problems that attend the proliferation of nuclear weapons in longstanding regional conflicts. Optimism that small and medium nuclear powers can easily achieve "stable" nuclear balances is, he believes, unwarranted.
Author: Gavin G. Smith
Publisher: Gollancz
ISBN: 057511584X
Category : Fiction
Languages : en
Pages : 224
Get Book Here
Book Description
To tie in to the massive new game CRYSIS 3, coming in February 2013 from EA, Gavin Smith has been signed up to write a selection of connected short stories that will explore and expand the game world. Gavin's futuristic and punchy fiction is a perfect fit for CRYSIS, and this will be a delight for game-players and SF fans alike. With stories covering the fan favourite characters of Prophet, Psycho and Alcatraz, as well as introducing themes, enemies and weapons new to CRYSIS 3, this will be a vital part of the game experience. Punchy and kinetic, this is SF with steel at its heart.
Author: Stephan Frühling
Publisher: ANU Press
ISBN: 1760464910
Category : Political Science
Languages : en
Pages : 234
Get Book Here
Book Description
In an era of great power competition, the role of alliances in managing escalation of conflict has acquired renewed importance. Nuclear weapons remain the ultimate means for deterrence and controlling escalation, and are central to US alliances in Europe and the Indo-Pacific. However, allies themselves need to better prepare for managing escalation in an increasingly challenging geostrategic and technological environment for the US and its allies. While the challenge of great power competition is acute at both ends of Eurasia, adversary threats, geography and the institutional context of US alliances differ. This book brings together leading experts from Europe, Northeast Asia, the United States and Australia to focus on these challenges, identify commonalities and differences across regions, and pinpoint ways to collectively manage nuclear deterrence and potential escalation pathways in America’s 21st century alliances. ‘Nuclear weapons play an important role in deterrence and preventing military conflict between great powers, while also posing an existential threat to humanity. It is vital that we have a nuanced understanding of this important challenge, so that such weapons are never used. This book offers many important perspectives and makes a significant contribution to the overall debate about these powerful weapons.’ — The Hon Julie Bishop, Chancellor, The Australian National University, Former Foreign Minister of Australia ‘This timely book identifies a wide range of challenges US alliances both in the Indo-Pacific and Euro-Atlantic face as they seek to ensure the value of US extended deterrence, particular the US nuclear umbrella, against China and Russia. This unique collection of chapters written by experts in US allies in both regions presents widely varying security perceptions and priorities. To understand such differences is the key to globally strengthen the US alliance systems, which are a significant advantage Washington enjoys over the two competitors.’ — Yukio Satoh, former President of The Japan Institute of International Affairs (JIIA) ‘This is a timely and thoughtful collection of essays that should serve to jumpstart public discussion and debate—the absence of which is widely noted and much bemoaned. Each contributor examines an aspect of the complicated, multifaceted nuclear debate by discussing the range of dilemmas from deterrence to disarmament. The various views set out here are more relevant than ever as Russia, China and the United States flex their nuclear muscles in new and sometimes dangerous ways. This book should be read by anyone interested in the preventing the use of nuclear weapons and understanding complexities of alliances in an increasingly dangerous world.’ — Madelyn Creedon, former Principal Deputy Administrator of the US National Nuclear Security Administration and Assistant Secretary of Defense for Global Strategic Affairs
Author: Dean G. Pruitt
Publisher:
ISBN:
Category : Psychology
Languages : en
Pages : 232
Get Book Here
Book Description
Author: Peter Nealen
Publisher: Independently Published
ISBN: 9781092732406
Category :
Languages : en
Pages : 384
Get Book Here
Book Description
A Storm is About to Break...The mission was straightforward enough. Infiltrate civil-war-torn Slovakia, rescue the hostage, then get out undetected.Except that it's not Matt Bowen's first rodeo. He and his teammates know well just how badly things can go once the metal meets the meat.But even these hardened combat veterans aren't ready for what's about to go down...A coordinated surprise attack. Massacres in the countryside. The next world war might have just kicked off, in a storm of blood, fire, and betrayal.Read the visceral, hard-hitting action thriller that will leave your ears ringing!
Author: I. William Zartman
Publisher: Cambridge University Press
ISBN: 9780521856645
Category : History
Languages : en
Pages : 360
Get Book Here
Book Description
This volume examines the point where the concepts and practices of escalation and negotiation meet.
Author: Nikolaos Zormpas
Publisher: Nikolaos Zormpas
ISBN: 6188587808
Category : Business & Economics
Languages : en
Pages : 209
Get Book Here
Book Description
Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they're giving you a chance to make it up to them instead of just taking their business elsewhere. It's also a chance to learn what areas in your business may be problematic and need fixing. You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference. In Customer Escalations Management: The Golden Recipe, you will discover: ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers. ◆ How to handle customer complaints seamlessly to ensure no cases get dropped. ◆ Why customer escalations can actually be a boon to your company. ◆ How a company's leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction. And much, much more! No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas' Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention. If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now! Editorial Reviews Review "Your response, when things don't go right for customers, is essential to rebuilding trust and gaining loyalty. From the power of acknowledgement, an apology to the processes needed for great customer escalation management - this book by Nikolaos Zormpas is a must-read, must gift, must implement. Hands down Nikolaos' book will help you rebuild trust and grow customer loyalty." By Jason S Bradshaw, Global Customer Experience Guru, Best Selling Author and Executive -------------------------------------------------------------------------------------- "There are many audiences that can benefit from the systems and wisdom captured in "Customer Escalations Management." Nikolaos does a wonderful job demystifying where negative customer perceptions are likely to come from, and how to address these situations strategically. Implementing the principles in this book are sure to enhance both the Customer and the Employee experience inside of your organization." By Nate Brown, Founder of CX Accelerator -------------------------------------------------------------------------------------- "Nikolaos' book is a must have tool for any company wanting to thrive in customer satisfaction and retention. Make sure to add the ingredients of his golden recipe to your arsenal." By Chip Conley - Founder, Modern Elder Academy -------------------------------------------------------------------------------------- "This book teaches everyone on your team how to be a zero risk to do business with. Every company drops the ball from time to time, the great companies anticipate it, fix it and end up making those customers more loyal as a result." By John R. DiJulius III author of The Relationship Economy -------------------------------------------------------------------------------------- "Nikolaos delivers clear advice and recommended steps to take to ensure customer service responds correctly with his Golden Recipe. I recommend this book to every company wanting to improve its customer satisfaction." By Mike Feldman, Xerox's EVP and President of Americas Operations and Global Document Services -------------------------------------------------------------------------------------- "Nikolaos' Golden Recipe is not just a book...it's a powerful set of actionable tools and advice that any leader aiming for customer excellence can apply." By Jill Griffin, Best Selling Author: Customer Loyalty: How To Earn It, How To Keep It -------------------------------------------------------------------------------------- "This book is a must-read for everyone who wants to thrive at customer service, success and retention. It brings together the required tools and information under a Golden Recipe for success." By Shep Hyken, New York Times bestselling author of The Amazement Revolution -------------------------------------------------------------------------------------- "Nikolaos in his book explains, from the ground to the top, why customers are right even when they're not. He also justifies why clear vision, distributed strategy and on the job training are the secret ingredients of success. A must read and re-read." By Dr. Theodore N. Krintas, Koubaras Ltd Founder & CEO -------------------------------------------------------------------------------------- "I really enjoyed this book. The message is simple, clear and straight to the point. Complaint management is covered from start to finish, with practical no-nonsense advice. The author gives you all the tools to defuse customers frustration and even improve their trust and loyalty toward your brand. A must read for anyone in customer service." By Daniel Lafrenière, Omnichannel Customer Experience Strategist -------------------------------------------------------------------------------------- "Golden recipe is simple to follow, yet incredibly powerful. Nikolaos does an amazing job at showcasing what many would consider to be a bad thing (customer escalating) to be valuable learning moments. Read the book end to end or use chapters as golden nuggets, I would recommend it to anyone who has to deal with customers." By Philippe Mathijs, Founder of Reach Outstanding, Award Winning Global Executive Coach for Leaders and Managers -------------------------------------------------------------------------------------- "All leaders and managers need to read Customer Escalations Management. This well-written, easily accessible book provides powerful and practical tools to develop systems and organizational competencies that will turn service breakdowns into customer experience breakthroughs. When you leverage the power of Customer Escalations Management, your team members and customers will thank you!" By Joseph Michelli, Ph.D. - New York Times #1 Bestselling author of books like Stronger Through Adversity, The Airbnb Way, and The Starbucks Experience -------------------------------------------------------------------------------------- "Customer Escalations Management is a deeply human approach to a less and less humanized world. Nicely written, pleasantly read, it will give you a fresh insight in people dynamics that seal customer interaction." By Artemios Miropoulos, CEO Linkage Greece & Cyprus, Inspirational Speaker, Author: The Nameless King-25 Stories of Leadership from Ancient Greece -------------------------------------------------------------------------------------- "Nikolaos does a really great job of summarising why customers complain, why issues are too often escalated, when that needn't be the case and what businesses can do to deliver more effective levels of customer service and better outcomes for customers." By Martin Newman, The Consumer Champion -------------------------------------------------------------------------------------- "Customer Escalations Management, the Golden Recipe is a book packed with useful tips, dos and don'ts, examples, and warnings. You'll find yourself taking lots of notes and maybe even cringing at some of the books insightful comments about dealing with upset customers, being empathetic, and building the right support processes. All in all, a book that everyone responsible for and supporting customer experience should read and heed!" By Bill Price, President of Driva Solutions -------------------------------------------------------------------------------------- "The essential guide to successfully and profitably resolving escalations in customer support, generously created by customer experience expert Nikolaos Zormpas." By Micah Solomon, Customer service consultant and author of "Ignore Your Customers (and they'll go away)" -------------------------------------------------------------------------------------- "As a Best-selling Customer Experience author, and CX Consultant I will widely recommend Customer Escalations Management to my clients. Author Nikolaos Zormpas takes a smart and practical approach towards turning upset customers into customers for life, that makes this straightforward book a must read for all customer experience and customer service leaders." By Nicholas J Webb, CEO goleaderlogic.com, Author of What Customers Crave, and What Customers Hate
Author: William Schwartzkopf
Publisher: Wolters Kluwer
ISBN: 9780735514805
Category : Technology & Engineering
Languages : en
Pages : 488
Get Book Here
Book Description
Calculating construction damages can be complex and confusing. Written by recognized experts in the area of construction claims, Aspen Publishersand’ Calculating Construction Damages is a one-of-a-kind resource providing step-by-step guidelines for valuing a claim and calculating damages. Calculating Construction Damages keeps you completely up-to-date with the changes in the construction industry, and provides new and updated coverage on: Reductions in scope through deductive changes The meaning and explanation of acceleration The use of the actual cost method and the total cost method to calculate damages The effectiveness of expanding on productivity analysis. The definition of home office overhead costs and the use of the Eichleay formula. The most recent assessment of attorneysand’ fees on Miller Act claims Only Aspen Publishersand’ Calculating Construction Damages leads you through every step you need to take in order to reach an accurate assessment of construction damages. Complete coverage includes: General Principles of Damage Calculation Labor Costs Equipment and Small Tool Costs; Additional Equipment Costs Material Costs Bond and Insurance Costs Home Office Overhead Calculating Construction Damages is organized by type of damage rather than type of claim. Its clear, mathematical techniques will enable you to value any claim and accurately calculate damages.
Author: United Kingdom. Treasury. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113309733
Category :
Languages : en
Pages : 260
Get Book Here
Book Description
Security Management is the process of managing a defined level of security on information and IT services. Included is managing the reaction to security incidents.
