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Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
Get Book Here
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author:
Publisher:
ISBN:
Category : Geothermal engineering
Languages : en
Pages : 580
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Book Description
Author:
Publisher:
ISBN:
Category : Drinking water
Languages : en
Pages : 12
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Book Description
Author: David A. Aaker
Publisher: John Wiley & Sons
ISBN: 0470613580
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
Branding guru Aaker shows how to eliminate the competition and become the lead brand in your market This ground-breaking book defines the concept of brand relevance using dozens of case studies-Prius, Whole Foods, Westin, iPad and more-and explains how brand relevance drives market dynamics, which generates opportunities for your brand and threats for the competition. Aaker reveals how these companies have made other brands in their categories irrelevant. Key points: When managing a new category of product, treat it as if it were a brand; By failing to produce what customers want or losing momentum and visibility, your brand becomes irrelevant; and create barriers to competitors by supporting innovation at every level of the organization. Using dozens of case studies, shows how to create or dominate new categories or subcategories, making competitors irrelevant Shows how to manage the new category or subcategory as if it were a brand and how to create barriers to competitors Describes the threat of becoming irrelevant by failing to make what customer are buying or losing energy David Aaker, the author of four brand books, has been called the father of branding This book offers insight for creating and/or owning a new business arena. Instead of being the best, the goal is to be the only brand around-making competitors irrelevant.
Author:
Publisher:
ISBN:
Category : Times-picayune
Languages : en
Pages : 1090
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Book Description
Author: National Research Council (U.S.). Transportation Research Board
Publisher:
ISBN:
Category : Technology & Engineering
Languages : en
Pages : 694
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Book Description
Author: Christian Wolkersdorfer
Publisher: Springer Science & Business Media
ISBN: 3540773312
Category : Science
Languages : en
Pages : 476
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Book Description
This book addresses the processes related to mine abandonment from a hydrogeological perspective and provides a comprehensive presentation of water management and innovative tracer techniques for flooded mines. After an introduction to the relevant hydrogeochemical processes the book gives detailed information about mine closure procedures. The book also includes case studies and hints, and some new methodologies for conducting tracer tests in flooded mines.
Author: C. Albert White
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 794
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Book Description
Author:
Publisher:
ISBN:
Category : Air traffic control
Languages : en
Pages : 1264
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Book Description
Author:
Publisher:
ISBN:
Category : Hazardous wastes
Languages : en
Pages : 690
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Book Description
