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Author: Bryan Williams
Publisher: Lulu.com
ISBN: 0578044889
Category : Business & Economics
Languages : en
Pages : 118
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Book Description
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.
Author: Bryan Williams
Publisher: Lulu.com
ISBN: 0578044889
Category : Business & Economics
Languages : en
Pages : 118
Get Book Here
Book Description
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.
Author: Delano-Oriaran, Omobolade O.
Publisher: IGI Global
ISBN: 1522529012
Category : Education
Languages : en
Pages : 389
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Book Description
Evaluating the experiences of racially marginalized and underrepresented groups is vital to creating equality in society. Such actions have the potential to provoke an interest in universities to adopt high-impact pedagogical practices that attempt to eliminate institutional injustices. Culturally Engaging Service-Learning With Diverse Communities is a pivotal reference source for the latest scholarly research on service-learning models that recognize how systemic social injustices continue to pervade society. Featuring extensive coverage on a broad range of topics and perspectives such as cultural humility, oral histories, and social ecology, this book is ideally designed for scholars, practitioners, and students interested in engaging in thoughtful and authentic partnerships with diverse groups.
Author: Marianne Larsen
Publisher: Routledge
ISBN: 1317554582
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
International service learning (ISL) programs are growing more popular with students looking to advance their skills and knowledge to become global citizens. While the benefits of these programs among students are well documented, little is known about the implications they have on host communities themselves. This volume explores the impact of ISL programs on members of host communities (e.g. host families and local partner NGOs) who are increasingly influenced by the presence of international students in their lives. Drawing upon post-colonial, feminist and other critical and decolonizing theories, it examines the complicated power relations between North American ISL students and host communities in East and West Africa, the Caribbean and Central America. It stresses the importance of developing trusting relations between ISL students, faculty and individuals in the host communities to create mutually engaging learning experiences.
Author: John Alford
Publisher: Springer
ISBN: 0230235816
Category : Political Science
Languages : en
Pages : 275
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Book Description
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Author: Susan Benigni Cipolle
Publisher: Rowman & Littlefield
ISBN: 1607095181
Category : Education
Languages : en
Pages : 193
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Book Description
This book provides everything administrators and teachers need to build service-learning programs that prepare students as engaged citizens committed to equity and justice. Cipolle describes practical strategies for classroom teachers along with the theoretical framework so readers can deftly move beyond the book to a meaningful program for their schools.
Author: Billie Oliver
Publisher: Bloomsbury Publishing
ISBN: 1137315121
Category : Social Science
Languages : en
Pages : 240
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Book Description
Across the range of social care, health and welfare professions, it is essential that students and practitioners engage meaningfully with the communities and service users they work with. This book offers a timely and practical guide to the methods and skills related to forming and developing such partnerships. Helping both aspiring and experienced practitioners to empower communities and service users, this book: - Explores how the developing roles of communities and service users influence policy, services and practice - Highlights the different ethical, power and boundary tensions when working with communities and service users and suggests ways to overcome them - Provides examples, case studies, activities and useful resources which help illustrate ways and methods of empowering people and enabling their voices to be heard An accessible and wide-ranging book, Engaging Communities and Service Users is a must have text for students and practitioners in social care, health and welfare.
Author: Brydie-Leigh Bartleet
Publisher: Springer
ISBN: 3319221531
Category : Education
Languages : en
Pages : 279
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Book Description
This volume offers educators, higher education institutions, communities and organizations critical understandings and resources that can underpin respectful, reciprocal and transformative educative relationships with First Peoples internationally. With a focus on service learning, each chapter provides concrete examples of how arts-based, community-led projects can enhance and support the quality and sustainability of First Peoples’ cultural content in higher education. In partnership with communities across Australia, Aotearoa New Zealand, Canada and the United States, contributors reflect on diverse projects and activities, offer rich and engaging first-hand accounts of student, community and staff experiences, share recommendations for arts-based service learning projects and outline future directions in the field.
Author: Heather Coffey
Publisher: Myers Education Press
ISBN: 9781975504991
Category : Education
Languages : en
Pages : 165
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Book Description
Transformative Critical Service-Learning offers hands-on tools for implementing, reflecting on, and assessing critical service-learning in classrooms and community spaces. Answering a need from practitioners for a practical tool for making sense of critical service-learning, the authors introduce the Critical Service-Learning Implementation Model as a way to encourage conversations among stakeholders. Materials include specific criteria to examine, examples of application and context, and ways to incorporate the model into reflective practices. Valuing partnerships, reflection, and analysis of power dynamics, the research and strategies offered here provide an entry point for faculty new to critical service-learning, while also offering new ideas and tools for long-time practitioners. Chapters offer particular attention to strategies for engaging students, syllabus development, and reflective cycles. Additionally, the authors offer a model for faculty development in the area of critical service-learning at the institutional level, including suggestions for faculty and administrators interested in increasing engagement with social justice and community spaces. As institutions of higher education are focusing more on the ways in which they can meet the needs of the communities surrounding their campuses, The Carnegie Foundation's Elective Classification for Community Engagement provides a special-purpose designation for higher education institutions with commitments in the area of community engagement. Universities must commit to institutional change in order to improve the outcomes for the communities surrounding the campus. The classification framework represents best practices in the field and encourages continuous improvement through periodic re-classification. Service-learning has been identified as one of the more effective methods for engaging undergraduate and graduate students in community engaged scholarship, which facilitates development of critical inquiry, understanding needs assessment, and deep reflection on inequality. The authors intend this book to benefit university faculty endeavoring to begin or develop service-learning courses, higher education administrators who want to train and engage university faculty in adopting a more community engaged teaching model, and P-12 teachers, who often serve as community partners with higher education institutions to facilitate justice-oriented approaches to teaching their diverse students. Perfect for courses such as:Critical Thinking and Communication/Service-Learning │ Service-Learning Capstone │ Pathways to Effective Community Engagement │ School and Community Collaboration │ Teaching to Transform Society │ Food, Environment, and Sustainability │ Race and the Right to Vote in the US │ Education and Society │ Environmental Education │ Race, Place, and Memory
Author: Taco Brandsen
Publisher: Routledge
ISBN: 1351792563
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
Author: United States Congress. House. Banking and Currency Committee
Publisher:
ISBN:
Category :
Languages : en
Pages : 164
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Book Description
