Emotions and Service in the Digital Age PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Emotions and Service in the Digital Age PDF full book. Access full book title Emotions and Service in the Digital Age by Charmine E. J. Härtel. Download full books in PDF and EPUB format.
Author: Charmine E. J. Härtel
Publisher: Emerald Group Publishing
ISBN: 1839092599
Category : Business & Economics
Languages : en
Pages : 281
Get Book Here
Book Description
Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.
Author: Charmine E. J. Härtel
Publisher: Emerald Group Publishing
ISBN: 1839092599
Category : Business & Economics
Languages : en
Pages : 281
Get Book Here
Book Description
Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.
Author: Charmine E. J. Härtel
Publisher: Emerald Publishing Limited
ISBN: 9781839092602
Category : Business & Economics
Languages : en
Pages : 322
Get Book Here
Book Description
Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.
Author: Leah Williams Veazey
Publisher: Routledge
ISBN: 1000379264
Category : Computers
Languages : en
Pages : 210
Get Book Here
Book Description
This book explores the experiences of migrant mothers through the lens of the online communities they have created and participate in. Examining the ways in which migrant mothers build relationships with each other through these online communities and find ways to make a place for themselves and their families in a new country, it highlights the often overlooked labour that goes into sustaining these groups and facilitating these new relationships and spaces of trust. Through the concept of ‘digital community mothering,’ the author draws links to Black feminist scholarship that has shed light on the kinds of mothering that exist beyond the mother–child dyad. Providing new insights into the experiences of women who mother ‘away from home’ in this contemporary digital age, this volume explores the concepts of imagined maternal communities, personal maternal narratives, and migrant maternal imaginaries, highlighting the ways in which migrant mothers imagine themselves within local, national, and diasporic maternal communities. As such, it will appeal to scholars and students with interests in migration and diaspora studies, contemporary motherhood and the sociology of the family, and modern forms of online sociality. Winner of The Australian Sociological Association Raewyn Connell Prize for best first book published in Australian sociology, 2020-2021.
Author: Cara Wrigley
Publisher: John Wiley & Sons
ISBN: 0730357015
Category : Business & Economics
Languages : en
Pages : 255
Get Book Here
Book Description
How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via digital channels. Affected goes beyond influencing behaviors to understanding cognition and emotion as a way to better connect with customers in the digital space. In it, Wrigley and Straker offer a new approach—one that examines channel relationships and useful concepts for clarifying and refining the emotional meaning behind company strategy and their relationship to corresponding channels. Using case study examples from and over a decade of primary research in the area, they discuss the process and impact of such emotionally aware channel designs. Spanning entrepreneurial start-up techniques of wunderkind artist Cj Hendry through to the lucrative retail sector of luxury brand Burberry, this seminal book offers multi-channel design approach that can show companies how to select, design, and maintain digital engagements based on their strategy and industry needs. Shows businesses how they can better understand and engage with customers digitally Demonstrates how to gain competitive advantage by integrating design methods into corporate strategy Provides multi-channel approaches for how businesses can select, design, and maintain digital engagements Establishes a clear framework for analysing and applying the right strategy for your digital engagement Connecting and engaging with customers is pivotal to business success, but in the digital space the old methods just won’t cut it. With Affected, you’ll find the tools and techniques you need to find your customers where they are.
Author: Nancy K. Baym
Publisher: John Wiley & Sons
ISBN: 0745695973
Category : Social Science
Languages : en
Pages : 214
Get Book Here
Book Description
The internet and the mobile phone have disrupted many of our conventional understandings of ourselves and our relationships, raising anxieties and hopes about their effects on our lives. In this second edition of her timely and vibrant book, Nancy Baym provides frameworks for thinking critically about the roles of digital media in personal relationships. Rather than providing exuberant accounts or cautionary tales, it offers a data-grounded primer on how to make sense of these important changes in relational life Fully updated to reflect new developments in technology and digital scholarship, the book identifies the core relational issues these media disturb and shows how our talk about them echoes historical discussions about earlier communication technologies. Chapters explore how we use mediated language and nonverbal behavior to develop and maintain communities, social networks, and new relationships, and to maintain existing relationships in our everyday lives. The book combines research findings with lively examples to address questions such as: Can mediated interaction be warm and personal? Are people honest about themselves online? Can relationships that start online work? Do digital media damage the other relationships in our lives? Throughout, the book argues that these questions must be answered with firm understandings of media qualities and the social and personal contexts in which they are developed and used. This new edition of Personal Connections in the Digital Age will be required reading for all students and scholars of media, communication studies, and sociology, as well as all those who want a richer understanding of digital media and everyday life.
Author: Robin L. Nabi
Publisher: Oxford University Press
ISBN: 0197520537
Category : Psychology
Languages : en
Pages : 505
Get Book Here
Book Description
"The 21st century has seen rapid and profound technological innovations that have fundamentally changed our media environment. Our now unlimited access to information, entertainment, and social interaction is simply unprecedented. It is undeniable that this new media landscape impacts important aspects of our daily experiences - how we spend our time, who we connect with, what we know about each other and the world around us. But at a deeper level, this newer, digitized media age influences a fundamental aspect of what it means to be human: our emotional experiences. Given the centrality of emotions to both psychological and physical well-being, as well as to shaping human behavior, understanding how our current media environment impacts our emotional experiences - in ways both helpful and harmful - is critical to understanding the role media use plays in emotional development, life experiences, and societal events"--
Author: Darren Ellis
Publisher: Routledge
ISBN: 1351609718
Category : Fiction
Languages : en
Pages : 111
Get Book Here
Book Description
Emotion in the Digital Age examines how emotion is understood, researched and experienced in relation to practices of digitisation and datafication said to constitute a digital age. The overarching concern of the book is with how emotion operates in, through, and with digital technologies. The digital landscape is vast, and as such, the authors focus on four key areas of digital practice: artificial intelligence, social media, mental health, and surveillance. Interrogating each area shows how emotion is commodified, symbolised, shared and experienced, and as such operates in multiple dimensions. This includes tracing the emotional impact of early mass media (e.g. cinema) through to efforts to programme AI agents with skills in emotional communication (e.g. mental health chatbots). This timely study offers theoretical, empirical and practical insight regarding the ways that digitisation is changing knowledge and experience of emotion and affective life. Crucially, this involves both the multiple versions of digital technologies designed to engage with emotion (e.g. emotional-AI) through to the broader emotional impact of living in digitally saturated environments. The authors argue that this constitutes a psycho-social way of being in which digital technologies and emotion operate as key dimensions of the ways we simultaneously relate to ourselves as individual subjects and to others as part of collectives. As such, Emotion in the Digital Age will prove important reading for students and researchers in emotion studies, psychology, science and technology studies, sociology, and related fields.
Author: S M A Moin
Publisher: Springer Nature
ISBN: 3030590852
Category : Business & Economics
Languages : en
Pages : 113
Get Book Here
Book Description
Inextricably linked to human evolution, storytelling has always been a key element of the marketer’s toolkit. However, despite extensive practitioner interest, academic research on the topic currently falls short. This book highlights how storytelling has evolved from an ancient art to contemporary marketing science, placing it in the context of digitisation and social media. It reflects the dramatic shift in brand storytelling in which marketers are in the driving seat, leaving consumers to do the navigating. Based within the context of AI, the influence of VR, AR, big data, and new media, this book predicts a creative renaissance in brand storytelling; one that will be at the intersection of science, art and humanity. The author suggests that there will be a shift from ad to art through the use of cognition and emotion, data and fiction. It suggests that through storytelling, brands will be able to connect with their customers’ hearts and minds. Drawing upon interdisciplinary research on neuroscience, emotional attachment and narrative theory, the book critically analyses existing theories, practices and applications of storytelling, providing a platform for debate between academics, researchers and practitioners.
Author: Steven Van Belleghem
Publisher: Kogan Page Publishers
ISBN: 074947324X
Category : Business & Economics
Languages : en
Pages : 208
Get Book Here
Book Description
WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores and explains the new digital relationships. Packed with global examples from organizations that have successfully transformed their customer relationships, such as Amazon, Toyota, ING, Coolblue, Nike and Starbucks, When Digital Becomes Human presents a clear model that companies can easily implement to integrate an emotional layer into their digital strategy. This guide to combining two of a business's most important assets - its people and its digital strengths - covers the latest issues in digital marketing and customer experience management, including omnichannel and multichannel experiences, big data and predictive analytics, privacy concerns, customer collaboration (ie crowdsourcing) and more.
Author: Sukowiyono
Publisher: Routledge
ISBN: 1000468429
Category : Social Science
Languages : en
Pages : 212
Get Book Here
Book Description
ICCEDI is an international seminar that is held every two years organized by the Law and Citizenship Department, Faculty of Social Science Universitas Negeri Malang. The activities aim to discuss the theoretical and practical citizenship education that becomes needed for democracy in Indonesia and other countries with a view to build academic networks by gathering academics from various research institutes and universities. Citizenship education is an urgent need for the nation in order to build a civilized democracy for several reasons. Citizenship education is important for those who are politically illiterate and do not know how to work the democracy of its institutions. Another problem is the increasing political apathy, indicated by the limited involvement of citizens in the political process. These conditions show how citizenship education becomes the means needed by a democratic country like Indonesia. The book addresses a number of important issues, such as law issues, philosophy of moral values, political government, socio-cultural and Pancasila, and civic education. Finally, it offers a conceptual framework for future democracy. This book will be of interest to students, scholars, and practitioners, governance, and other related stakeholders.
