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Author: Rupert Hodder
Publisher: Routledge
ISBN: 1351297503
Category : Political Science
Languages : en
Pages : 288
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Book Description
This study casts doubt on the classic model of bureaucracy and its relevance to developing areas. In particular, Hodder challenges the Weberian distinction between the role of emotion and a modern bureaucracy's impersonal and rational qualities. He suggests that bureaucracies function differently, and offers a different perspective. The focus is the Philippines, but Hodder's conclusions are applicable to other developing areas. Two main themes are discussed. The first explores the classic Weberian model of bureaucracy. The second concerns ways of thinking about the social features of bureaucracy. The focus is dimensions of bureaucracy that are less dependent upon structure. What emerges is an innovative description of the social world of bureaucracy and its attributes. Hodder observes that discussions with civil servants and politicians in developing countries suggest that deepening emotion, a strengthening sense of the importance of social relationships, and informality are vital to the emergence of professional and stable organizations. Hodder believes it is possible to account for these social features of bureaucracy by understanding participants' representations and practices. While these ideas are discussed in the context of the Philippines, they have wider relevance to other states, especially those whose bureaucracies are characterized as weak and personalistic. The author suggests that these characterizations, and possible remedies, may need to be reconsidered. He argues that through informality and emotion, effective and stable organizations can be built: excessive formalism may exacerbate the problems that governments of developing countries are trying to solve. The means to strengthen bureaucracies in developing countries are already available and, rather than be ignored or suppressed, need be identified and encouraged.
Author: Rupert Hodder
Publisher: Routledge
ISBN: 1351297503
Category : Political Science
Languages : en
Pages : 288
Get Book Here
Book Description
This study casts doubt on the classic model of bureaucracy and its relevance to developing areas. In particular, Hodder challenges the Weberian distinction between the role of emotion and a modern bureaucracy's impersonal and rational qualities. He suggests that bureaucracies function differently, and offers a different perspective. The focus is the Philippines, but Hodder's conclusions are applicable to other developing areas. Two main themes are discussed. The first explores the classic Weberian model of bureaucracy. The second concerns ways of thinking about the social features of bureaucracy. The focus is dimensions of bureaucracy that are less dependent upon structure. What emerges is an innovative description of the social world of bureaucracy and its attributes. Hodder observes that discussions with civil servants and politicians in developing countries suggest that deepening emotion, a strengthening sense of the importance of social relationships, and informality are vital to the emergence of professional and stable organizations. Hodder believes it is possible to account for these social features of bureaucracy by understanding participants' representations and practices. While these ideas are discussed in the context of the Philippines, they have wider relevance to other states, especially those whose bureaucracies are characterized as weak and personalistic. The author suggests that these characterizations, and possible remedies, may need to be reconsidered. He argues that through informality and emotion, effective and stable organizations can be built: excessive formalism may exacerbate the problems that governments of developing countries are trying to solve. The means to strengthen bureaucracies in developing countries are already available and, rather than be ignored or suppressed, need be identified and encouraged.
Author: Rupert Hodder
Publisher:
ISBN: 9781351297523
Category : Electronic books
Languages : en
Pages :
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Book Description
"This study casts doubt on the classic model of bureaucracy and its relevance to developing areas. In particular, Hodder challenges the Weberian distinction between the role of emotion and a modern bureaucracy's impersonal and rational qualities. He suggests that bureaucracies function differently, and offers a different perspective. The focus is the Philippines, but Hodder's conclusions are applicable to other developing areas.Two main themes are discussed. The first explores the classic Weberian model of bureaucracy. The second concerns ways of thinking about the social features of bureaucracy. The focus is dimensions of bureaucracy that are less dependent upon structure. What emerges is an innovative description of the social world of bureaucracy and its attributes.Hodder observes that discussions with civil servants and politicians in developing countries suggest that deepening emotion, a strengthening sense of the importance of social relationships, and informality are vital to the emergence of professional and stable organizations. Hodder believes it is possible to account for these social features of bureaucracy by understanding participants' representations and practices.While these ideas are discussed in the context of the Philippines, they have wider relevance to other states, especially those whose bureaucracies are characterized as weak and personalistic. The author suggests that these characterizations, and possible remedies, may need to be reconsidered. He argues that through informality and emotion, effective and stable organizations can be built: excessive formalism may exacerbate the problems that governments of developing countries are trying to solve. The means to strengthen bureaucracies in developing countries are already available and, rather than be ignored or suppressed, need be identified and encouraged."--Provided by publisher.
Author: Mary E. Guy
Publisher: Springer Nature
ISBN: 3030248232
Category : Law
Languages : en
Pages : 648
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Book Description
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Author: Frank K. Salter
Publisher: Routledge
ISBN: 1351298542
Category : Social Science
Languages : en
Pages : 373
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Book Description
This book is part of a quest for a general theory of organizations valid in all cultures. Central to Frank Salter's investigation is the question of social power: why people obey their superiors. His approach is to locate the nature of organizational power in the behavioral details of hierarchical interactions in the institutional settings in which they occur.
Author: Martin Albrow
Publisher: Routledge
ISBN: 1134820658
Category : Business & Economics
Languages : en
Pages : 199
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Book Description
This book argues that adequate explanation of the way that organizations function for those engaged in business and those who study it must transcend the traditional divide between reason and emotion.
Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472101
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Author: Jenna Ward
Publisher: Routledge
ISBN: 1134094159
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.
Author: Bernard S Phillips
Publisher: Routledge
ISBN: 1317252500
Category : Social Science
Languages : en
Pages : 285
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Book Description
Why do many problems throughout the world seem to be getting worse? Saving Society argues that a dramatic change in our mode of thinking is required. The authors show how many of our fundamental assumptions lead to an overly bureaucratic approach, blocking solutions to many of our problems. They contrast our present emotional repression and conforming behaviour with a more liberated form of perception, thought and emotional expression, which could allow us to break out of these bureaucratic routines. Saving Society shows how this alternative approach might lay the basis for more effective and democratic institutions.
Author: Robert Choi
Publisher: Archway Publishing
ISBN: 1665753641
Category : Political Science
Languages : en
Pages : 202
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Book Description
The Art of Public Service: Changing How We Think About Bureaucracy and Its Impacts is a transformative guide that redefines our perception of bureaucracy. Delving deep into the heart of government, Choi unravels the human element often lost amidst the maze of procedures and paperwork. This book is not just a narrative; it's a journey canvassing the lives of those who serve, highlighting the emotional labor, ethical challenges, and personal triumphs inherent in public service. Each chapter skillfully weaves personal stories with practical strategies, offering a unique perspective on navigating the bureaucratic system. From uncovering the emotional toll of paperwork in "The Weight of Paperwork" to exploring moral dilemmas in "The Ethical Compass," Choi's insightful analysis and heartfelt storytelling illuminate the soul behind the bureaucracy. Innovative and inspiring, The Art of Public Service goes beyond the conventional. It's a call to embrace vulnerability in leadership, as seen in "Leading with Heart," and to integrate personal experiences into policy-making in "Policy with a Pulse." The book culminates in a powerful vision for the future in "Reimagining the Future" and "Transformative Leadership," urging readers to craft their legacy within the governmental landscape. Accompanied by practical Section Coaching, including resources on self-care and advocacy, this book is an essential read for students of government, government employees, elected officials, and anyone interested in the intersection of personal and professional growth and public service. Robert Choi's work is more than a book; it's a movement towards a more empathetic, efficient, and ethical government. Join the journey and redefine what it means to serve.
Author: Stephen Fineman
Publisher: SAGE Publications Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Book explores emotions and organizational behavior.
