Effective Consumer Complaining PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Effective Consumer Complaining PDF full book. Access full book title Effective Consumer Complaining by Ola Kaufman. Download full books in PDF and EPUB format.
Author: Ola Kaufman
Publisher: Xlibris Corporation
ISBN: 1462830005
Category : Reference
Languages : en
Pages : 286
Get Book Here
Book Description
Make a complaint and WIN! The most up-to-date, practical advice for consumers who have what it takes to do battle against those trying to cheat, steal or scam them. Fight back. End up with enormous satisfaction.
Author: Ola Kaufman
Publisher: Xlibris Corporation
ISBN: 1462830005
Category : Reference
Languages : en
Pages : 286
Get Book Here
Book Description
Make a complaint and WIN! The most up-to-date, practical advice for consumers who have what it takes to do battle against those trying to cheat, steal or scam them. Fight back. End up with enormous satisfaction.
Author: Scott Dixon
Publisher:
ISBN: 9781539072409
Category :
Languages : en
Pages :
Get Book Here
Book Description
Are you fed up being fobbed off by incompetent staff who laughably call themselves 'Sales Representatives' or 'Customer Service Advisors' when you have a legitimate complaint? Do you simply think it's the way of the world and there is nothing you can do about it? Think again! Using my skills, knowledge and expertise, I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. What you pay for this knowledge, which will only cost you the price of a pub lunch, will reap rewards time and time again and will, without doubt, be the best investment you have ever made. The inspiration for writing this book came from single handedly fighting (and winning) a wide range of consumer related cases mainly revolving around poor customer service and, in one instance, blatant fraud. Throughout the book I refer to real life cases and give you all the tools you need to win disputes. I have included templates and guidance on legislation to seal your case from the outset, and secure a quick resolution in your favour. Later chapters of the book cover various motoring offences including how to submit pothole claims, contest parking tickets and dispute alleged speeding offences and I show you how I successfully contested an alleged motoring offence by interpreting the Road Traffic Act and quoting the law back to the Police trying to enforce the law. A professional with legal qualifications and a career of nearly twenty years in offshore finance (spanning banking, regulation and tax planning), I am well versed in scrutinising legislation and conducting in-depth due diligence on individuals and companies of all sizes. I would like to give credit to Erin Siddoway for kindly providing me with the design cover for this book, and Alison Nicholson at www.getitwrite.im for proof-reading and editing my work. I appreciate the efforts and contributions they have made in helping me bring this book to fruition.
Author: Phil Edmonston
Publisher: Dundurn
ISBN: 1459719441
Category : Reference
Languages : en
Pages : 121
Get Book Here
Book Description
Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.
Author: Helen Dewdney
Publisher: M-Y Books Publishing
ISBN: 0993070442
Category : Law
Languages : en
Pages : 216
Get Book Here
Book Description
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
Author:
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
Get Book Here
Book Description
Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626844
Category : Business & Economics
Languages : en
Pages : 388
Get Book Here
Book Description
Promotes the theory that superior customer service leads to a superior business organisation
Author: Claes Fornell
Publisher: St. Martin's Press
ISBN: 0230608620
Category : Business & Economics
Languages : en
Pages : 272
Get Book Here
Book Description
When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell presents some surprising conclusions about outreach strategy (exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing). He also explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset.
Author: Lee Cockerell
Publisher: Crown Currency
ISBN: 0770435602
Category : Business & Economics
Languages : en
Pages : 210
Get Book Here
Book Description
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
Author: National Association of Consumer Agency Administrators (U.S.)
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 100
Get Book Here
Book Description
