Effective Complaint Management Workbook PDF Download
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Author: NSW Ombudsman
Publisher:
ISBN: 9781921132636
Category :
Languages : en
Pages :
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Author: NSW Ombudsman
Publisher:
ISBN: 9781921132636
Category :
Languages : en
Pages :
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Book Description
Author: Bernd Stauss
Publisher:
ISBN: 9783319987064
Category : Consumer complaints
Languages : en
Pages :
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Book Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant 'backstage' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Author:
Publisher:
ISBN:
Category : Federal government
Languages : en
Pages : 33
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Book Description
Author: M. Lauren Basham
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 66
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Author: New South Wales. Office of the Ombudsman
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 48
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Book Description
Author: National Association of Consumer Agency Administrators (U.S.)
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
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Book Description
![Guide XI, Effective Complaint Management [computer File]. PDF](https://books.google.com/books/content/images/frontcover/mlUEuAEACAAJ?fife=w80-h100)
Author: Canada. Treasury Board Secretariat. Innovative and Quality Services Group
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Author: Queensland Ombudsman
Publisher:
ISBN: 9780648507208
Category :
Languages : en
Pages :
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Book Description
Author:
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 31
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Book Description
