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Author: Dan Heath
Publisher: Simon and Schuster
ISBN: 1982134747
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Author: Dan Heath
Publisher: Simon and Schuster
ISBN: 1982134747
Category : Business & Economics
Languages : en
Pages : 320
Get Book Here
Book Description
Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Author: John Lane
Publisher: University of Georgia Press
ISBN: 0820342807
Category : Social Science
Languages : en
Pages : 222
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Book Description
After many years of limited commitments to people or places, writer and naturalist John Lane married in his late forties and settled down in his hometown of Spartanburg, in the South Carolina piedmont. He, his wife, and two stepsons built a sustainable home in the woods near Lawson’s Fork Creek. Soon after settling in, Lane pinpointed his location on a topographical map. Centering an old, chipped saucer over his home, he traced a circle one mile in radius and set out to explore the area. What follows from that simple act is a chronicle of Lane’s deepening knowledge of the place where he’ll likely finish out his life. An accomplished hiker and paddler, Lane discovers, within a mile of his home, a variety of coexistent landscapes—ancient and modern, natural and manmade. There is, of course, the creek with its granite shoals, floodplain, and surrounding woods. The circle also encompasses an eight-thousand-year-old cache of Native American artifacts, graves of a dozen British soldiers killed in 1780, an eighteenth-century ironworks site, remnants of two cotton plantations, a hundred-year-old country club, a sewer plant, and a smattering of mid- to late twentieth-century subdivisions. Lane’s explorations intensify his bonds to family, friends, and colleagues as they sharpen his sense of place. By looking more deeply at what lies close to home, both the ordinary and the remarkable, Lane shows us how whole new worlds can open up.
Author: Patrick D. Smith
Publisher: Pineapple Press Inc
ISBN: 9780910923644
Category : Fiction
Languages : en
Pages : 432
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Book Description
The river is home - - Angel City.
Author: Patrick D. Smith
Publisher: Rowman & Littlefield
ISBN: 1683342852
Category : Fiction
Languages : en
Pages : 225
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Book Description
Poor in material possessions, Skeeter's kinfolk are rich in their appreciation of their beautiful natural surroundings. The river on which they live—with its food supply, steamboats, and floods—figures strongly in their lives as the source of life, change, and death. Though their life is a simple one, it's filled with friendship, loyalty, love, and compassion
Author: Sandra Steingraber
Publisher: Virago Press
ISBN: 9781860495359
Category : Cancer
Languages : en
Pages : 357
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Book Description
Published more than three decades after Rachel Carson's Silent Spring warned of the impact of chemicals on the environment, this book offers a critique of current thinking on cancer and its causes. It argues that the evidence has been wilfully ignored, and that the environment is still being poisoned. Throughout her study, the author weaves two stories - of Rachel Carson and her battle to be heard and of her own cancer of the bladder, which she traces back to agricultural and industrial contamination.
Author: Surjit Singh Dhooper
Publisher: SAGE
ISBN: 1452206201
Category : Medical
Languages : en
Pages : 361
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Book Description
This book is a comprehensive look at the US healthcare industry from its historical development to its current status. It pays particular attention to four domains of health care and the role that social workers play in these roles in the present day and in the future.
Author: William Hogeland
Publisher: Simon and Schuster
ISBN: 1439193290
Category : History
Languages : en
Pages : 322
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Book Description
A gripping and sensational tale of violence, alcohol, and taxes, The Whiskey Rebellion uncovers the radical eighteenth-century people’s movement, long ignored by historians, that contributed decisively to the establishment of federal authority. In 1791, on the frontier of western Pennsylvania, local gangs of insurgents with blackened faces began to attack federal officials, beating and torturing the tax collectors who attempted to collect the first federal tax ever laid on an American product—whiskey. To the hard-bitten people of the depressed and violent West, the whiskey tax paralyzed their rural economies, putting money in the coffers of already wealthy creditors and industrialists. To Alexander Hamilton, the tax was the key to industrial growth. To President Washington, it was the catalyst for the first-ever deployment of a federal army, a military action that would suppress an insurgency against the American government. With an unsparing look at both Hamilton and Washington, journalist and historian William Hogeland offers a provocative, in-depth analysis of this forgotten revolution and suppression. Focusing on the battle between government and the early-American evangelical movement that advocated western secession, The Whiskey Rebellion is an intense and insightful examination of the roots of federal power and the most fundamental conflicts that ignited—and continue to smolder—in the United States.
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Category : Indiana
Languages : en
Pages : 532
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Book Description
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Category : Indiana
Languages : en
Pages : 536
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Book Description
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Category : Meteorology
Languages : en
Pages : 1010
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Book Description
Collection of the monthly climatological reports of the United States by state or region, with monthly and annual national summaries.
