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Author: Maureen Jennings
Publisher: Dundurn
ISBN: 155488523X
Category : Fiction
Languages : en
Pages : 307
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Book Description
Christine Morris has been sent to Edinburgh to attend a conference on the latest in police methodology. There she is tracked down by the Northern Constabulary, Stornoway, Outer Hebrides, who inform her that her estranged mother has been involved in a vehicular homicide and has gone missing. Reluctantly, Christine agrees to fly up to Stornoway, where her mother was last seen. Her arrival is followed by the suspicious death of one of the islanders. What unfolds is a deepening involvement in the life of the community, an unexpected reconnection with her mother, and a nefarious plot against one of the young princes, who is planning a visit to the island. Set against the backdrop of a breathtaking landscape and a people who are fiercely proud of their traditional way of life, Does Your Mother Know? races along to a galloping finish in this complex tale of suspense.
Author: Maureen Jennings
Publisher: Dundurn
ISBN: 155488523X
Category : Fiction
Languages : en
Pages : 307
Get Book Here
Book Description
Christine Morris has been sent to Edinburgh to attend a conference on the latest in police methodology. There she is tracked down by the Northern Constabulary, Stornoway, Outer Hebrides, who inform her that her estranged mother has been involved in a vehicular homicide and has gone missing. Reluctantly, Christine agrees to fly up to Stornoway, where her mother was last seen. Her arrival is followed by the suspicious death of one of the islanders. What unfolds is a deepening involvement in the life of the community, an unexpected reconnection with her mother, and a nefarious plot against one of the young princes, who is planning a visit to the island. Set against the backdrop of a breathtaking landscape and a people who are fiercely proud of their traditional way of life, Does Your Mother Know? races along to a galloping finish in this complex tale of suspense.
Author: Sonya Sones
Publisher: Simon and Schuster
ISBN: 1439115184
Category : Young Adult Fiction
Languages : en
Pages : 290
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Book Description
My name is Sophie. This book is about me. It tells the heart-stoppingly riveting story of my first love. And also of my second. And, okay, my third love, too. It's not that I'm boy crazy. It's just that even though I'm almost fifteen I've been having sort of a hard time trying to figure out the difference between love and lust. It's like my mind and my body and my heart just don't seem to be able to agree on anything.
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Author: Rivka Galchen
Publisher: Farrar, Straus and Giroux
ISBN: 0374711216
Category : Fiction
Languages : en
Pages : 288
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Book Description
Drawing on real historical documents but infused with the intensity of imagination, sly humor, and intellectual fire for which award-winning author Rivka Galchen’s writing is known, Everyone Knows Your Mother Is a Witch is a tale for our time—the story of how a community becomes implicated in collective aggression and hysterical fear. The year is 1619, in the German duchy of Württemberg. Plague is spreading. The Thirty Years War has begun, and fear and suspicion are in the air throughout the Holy Roman Empire. In the small town of Leonberg, Katherina Kepler is accused of being a witch. An illiterate widow, Katherina is known by her neighbors for her herbal remedies and the success of her children, including her eldest, Johannes, who is the Imperial Mathematician and renowned author of the laws of planetary motion. It’s enough to make anyone jealous, and Katherina has done herself no favors by being out and about and in everyone’s business. So when the deranged and insipid Ursula Reinbold (or as Katherina calls her, the Werewolf) accuses Katherina of offering her a bitter, witchy drink that has made her ill, Katherina is in trouble. Her scientist son must turn his attention from the music of the spheres to the job of defending his mother. Facing the threat of financial ruin, torture, and even execution, Katherina tells her side of the story to her friend and next-door neighbor Simon, a reclusive widower imperiled by his own secrets. Provocative and entertaining, Galchen’s bold new novel touchingly illuminates a society, and a family, undone by superstition, the state, and the mortal convulsions of history.
Author: Saidiya Hartman
Publisher: Macmillan
ISBN: 9780374531157
Category : Biography & Autobiography
Languages : en
Pages : 292
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Book Description
An original, thought-provoking meditation on the corrosive legacy of slavery from the 16th century to the present.--Elizabeth Schmidt, "The New York Times."
Author: Lisa C. Moore
Publisher:
ISBN: 9780978625160
Category : African American lesbians
Languages : en
Pages : 383
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Book Description
Author: Jill Kelly
Publisher: Skyhorse Publishing, Inc.
ISBN: 1634500016
Category : Fiction
Languages : en
Pages : 343
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Book Description
A Revealing and Intimate Story of What a Mother Will—and Will Not—Do for Her Daughters What kind of women do daughters become when their fathers are missing and their mothers can’t love them? How do they find love and ways to love themselves? Nearly three decades of secrets lie between Lola Ashby and the two girls she reluctantly raised. Now, prompted by the one father figure she respects, older daughter Frankie agrees to drive from Portland to visit her ailing mother, who abandoned the girls when they were in high school. When younger daughter Callie announces to Frankie that she’s moving her fashion model career to Los Angeles from the East Coast, Frankie badgers her sister into meeting up in the Idaho panhandle for a family reunion to dilute the impact of their mother’s indifference. However, on Frankie’s first night on the road, the trip gets more complicated when a well-dressed elderly woman at a rest stop dumps a young boy in her lap with a request to take him on to Montana. And Callie’s exit from Pittsburgh is fraught with its own shady and violent difficulties. Meanwhile, Lola strengthens her resolve to keep the past and its secrets where they belong. Skyhorse Publishing, as well as our Arcade, Yucca, and Good Books imprints, are proud to publish a broad range of books for readers interested in fiction—novels, novellas, political and medical thrillers, comedy, satire, historical fiction, romance, erotic and love stories, mystery, classic literature, folklore and mythology, literary classics including Shakespeare, Dumas, Wilde, Cather, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.
Author:
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 788
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Book Description
Author: Edwin Hodder
Publisher: BoD – Books on Demand
ISBN: 3752359161
Category : Fiction
Languages : en
Pages : 102
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Book Description
Reproduction of the original: Life in London by Edwin Hodder
Author: Loretta Brunious
Publisher: Routledge
ISBN: 1351226924
Category : Education
Languages : en
Pages : 252
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Book Description
This book examines how black children who grow up in an impoverished environment construct their social reality, and why this process is a particulary critical factor in their perception and creation of self. It argues that black disadvantaged children develop a lifestyle and adopt values based on an identity grounded in racism, inequality, violence and poverty. "Constructing Social Relaity: Self Portraits of poor Black Adolescents" makes a valuable contribution to the scholarship by investigating the phenomena of poverty from cognitive, linguistic, and experiential persepctives in the lives of disadvantaged black adolescents.
