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Author: Association of Research Libraries. Systems and Procedures Exchange Center
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 128
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Book Description
Author: Association of Research Libraries. Systems and Procedures Exchange Center
Publisher: Association of Research Libr
ISBN:
Category : Academic libraries
Languages : en
Pages : 128
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Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 760
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Book Description
Author: Thomas C Wilson
Publisher: CRC Press
ISBN: 9781560243915
Category : Language Arts & Disciplines
Languages : en
Pages : 210
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Book Description
Here is an outstanding critical analysis of the impact groundbreaking technologies, both new and established, have had on resource sharing in the information industry. It offers a unique opportunity to explore the possibilities of resource sharing in the electronic information age, beyond the narrow scope of interlibrary loan. This highly selective book not only assesses the technologies that have had a profound impact on resource sharing, it also considers the political, philosophical, social, financial, legal, managerial, and attitudinal issues they have affected. Technologies that hold great promise for revolutionizing interlibrary cooperation on various levels have been included in this important analysis. Impact of Technology on Resource Sharing fosters an in-depth understanding of these technologies by including chapters that range from descriptive analyses of particular projects to philosophical discussions of the challenges of change. It questions traditional assumptions while providing an opportunity to examine the practical technological options available to libraries today and in the near future. This thought-provoking book introduces beginning level library professionals to the changes technological innovations have caused in resource sharing. For more advanced professionals, it is a valuable review of several areas of technology and resource sharing including: CD-ROM union catalogs collection analysis using the OCLC/AMIGOS CD local integrated systems national bibliographic databases/utilities large-scale system interconnection Z39.50 Internet/NREN networking high schools political/social impediments to resource sharing financial issues of resource sharing history of library networking Public service, technical service, and systems librarians will gain a better understanding of technical issues in language that is easy to understand. Library administrators will benefit from the review of issues important to the management and decision making process for the future of interlibrary cooperation and sharing.
Author:
Publisher: Association of Research Libr
ISBN:
Category : Library administration
Languages : en
Pages : 38
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Book Description
Author: Pat Weaver-Meyers
Publisher: Psychology Press
ISBN: 078900013X
Category : Consumer satisfaction
Languages : en
Pages : 276
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Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
ISBN: 1440855374
Category : Language Arts & Disciplines
Languages : en
Pages : 481
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Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author: Barbra Buckner Higginbotham
Publisher: American Library Association
ISBN: 9780838906071
Category : Language Arts & Disciplines
Languages : en
Pages : 416
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Book Description
1- Introduction. 2- A Point of Embarkation: "What's Past Is Prologue". 3- Cooperative Relationships: "We Band of Brothers". 4- Reciprocal Agreements: "He That Runs May Read". 5- Interlending: "Friends Share All Things". 6- Commercial Document Suppliers: " For All We Take We Must Pay, But the Price Is Cruel High". 7- Approaches to Documents Delivery: Deliberate Speed, Majestic Instancy". 8- Making Decisions for Access: "A Mighty Maze! But Not without a Plan". 9- Shaping Our Future: "Such Stuff As Dreams Are Made On". Appendix. Bibliography. Index.
Author: H.W. Wilson Company
Publisher:
ISBN:
Category : Bibliographical literature
Languages : en
Pages : 618
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Book Description
"An index to library and information science".
Author: Miriam Drake
Publisher: CRC Press
ISBN: 9780824720773
Category : Language Arts & Disciplines
Languages : en
Pages : 922
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Book Description
A revitalized version of the popular classic, the Encyclopedia of Library and Information Science, Second Edition targets new and dynamic movements in the distribution, acquisition, and development of print and online media-compiling articles from more than 450 information specialists on topics including program planning in the digital era, recruitment, information management, advances in digital technology and encoding, intellectual property, and hardware, software, database selection and design, competitive intelligence, electronic records preservation, decision support systems, ethical issues in information, online library instruction, telecommuting, and digital library projects.
Author: John M. O'Loughlin
Publisher:
ISBN:
Category : Catholic libraries
Languages : en
Pages : 534
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Book Description
