Working with Difficult People PDF Download
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Author: Raphael Lapin
Publisher: Dorling Kindersley Ltd
ISBN: 1405336862
Category : Business & Economics
Languages : en
Pages : 77
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Book Description
A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
Author: Raphael Lapin
Publisher: Dorling Kindersley Ltd
ISBN: 1405336862
Category : Business & Economics
Languages : en
Pages : 77
Get Book Here
Book Description
A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
Author: DK
Publisher: Penguin
ISBN: 0744060281
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
The practical guide that gives you the tools to succeed when managing people. This title in DK's Essential Managers series contains all you need to manage people effectively and to develop or hone your management style. Find out how to improve your skills by learning how to motivate staff, improve performance, and create positive relationships. You'll learn to build confidence, communicate clearly, and establish trust for navigating situations such as giving feedback, settling conflicts, and managing teams remotely. In a slim, portable format, Essential Managers gives you a practical "how-to" approach with step-by-step instructions, tips, checklists, and "ask yourself" features showing you how to focus your energy, manage change, and make an impact. Whether you're new to people management or looking to enhance your existing skills, this is the guide for you.
Author: Raphael Lapin
Publisher: Penguin
ISBN: 0756667224
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want. The book is divided into four clear and concise sections: "Understanding difficult people," "Communicating with excellence," "Negotiating conflict," and "Managing the difficult person." The topics are addressed with crisp, efficient prose and helpful graphics, making these often-daunting challenges seem understandable and approachable. Complex issues are broken down into concrete, common-sense actions and questions, so you can not only understand the situation but work your way through it. Author Raphael Lapin is the founder of Lapin Negotiation Strategies and studied at Harvard Law School under pioneering negotiation scholar Roger Fisher (who co-wrote the business bestseller Getting to Yes). The DK Essential Managers series covers a range of business and management topics and has sold more than 2 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics.
Author: Aileen Pincus
Publisher: Penguin
ISBN: 0756650992
Category : Business & Economics
Languages : en
Pages : 76
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Book Description
An update of one of the key Essential Managers titles, Presenting gives you the tricks of the trade to make presentations with confidence. Part of the best-selling Essential Managers series, this book will carry the same livery on the jacket, but will have new text and a completelymodern, updated design.
Author: Johanna Hunsaker
Publisher: Penguin
ISBN: 146544310X
Category : Business & Economics
Languages : en
Pages : 98
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Book Description
Whether you're eager to learn how to manage people or are an experienced professional aspiring to enhance your effectiveness as a manager, this practical guide is the ideal companion. DK Essential Managers: Managing People starts by helping you understand yourself and making you self-aware - an invaluable predecessor to managing others and getting the best from them. Find out how to improve your people management skills by learning how to motivate staff, improve performance, and create positive relationships. You'll learn to build confidence, communicate clearly, and establish trust. Statistics, brief case studies, and colorful graphics and charts help you navigate the path towards successfully managing people, whether for a small retailer or a Fortune 500 company. This indispensable volume is part of DK's Essential Managers series that offers the know-how you need to be a more effective manager and hone your management style. In a slim, portable format, DK Essential Managers: Managing People gives you a practical "how-to" approach with step-by-step instructions, tips, checklists, and "ask yourself" features that show you how to focus your energy, manage change, and make an impact. About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.
Author: DK
Publisher: Penguin
ISBN: 0756685338
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
Together with B&N, DK combines the successful Interviewing People, Motivating People, and Managing People into the latest Essential Managers title - a bind-up of these 3 titles geared to help supervisors get the most from their employees, manage effectively, and create a positive working environment for any professional team of colleagues. Interviewing People The first section helps you develop the skills you need to evaluate potential employees and select the right candidate. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to screen candidates, plan questions, and listen effectively to answers. Tables, illustrations, "In focus" panels, and real-life case studies help you control an interview, analyze candidates' performance, and reach a decision. Motivating People This section explains how to improve your effectiveness by building teams, motivating your staff, and enabling them to flourish. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to promote good practice, create a high-performance culture, and reward success. Tables, illustrations, "In focus" panels, and real-life case studies explain how to create the right environment, encourage teamwork, and deal with demotivated staff. Managing People Part three of this informative and inspiring package helps you to build confidence, communicate clearly, and establish trust. Step-by-step instructions, tips, checklists, and "Ask yourself" features give you the tools to motivate staff, create positive relationships, and improve performance. Tables, illustrations, "In focus" panels, and real-life case studies teach you how to evaluate progress, develop your team, and manage change.
Author: Dorling Kindersley Publishing
Publisher: DK Publishing (Dorling Kindersley)
ISBN: 9780789495396
Category : Business & Economics
Languages : en
Pages : 76
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Book Description
The two newest titles in the Essential Managers series, the best-selling single-subject business guides available--are ideal for managers at every level. These compact references demonstrate the techniques and skills useful in every work environment.
Author: Tim Hindle
Publisher: Penguin
ISBN: 075666246X
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
The most finite resource any manager has is time. This handbook teaches readers how to save and preserve their time by first understanding its limitations, and then showing them how to guard it. Practical guidance includes ways of limiting interaction with subordinates (e.g. "Don't sit down if you are followed into your office" and "Place your chair out of view if your door is open"), the benefits of keeping a time log, and how to spot (and avoid) a time-wasting trap. The book also takes full advantage of modern technology by explaining how to maximize e-mail, voicemail, and other tools available to save precious time. The book is clear, concise and efficient, ensuring that none of the time you spend reading it is wasted. DK Essential Managers: Manage Your Time is part of the bestselling DK Essential Managers series. Packed with essential tips for today's competitive business world, these efficient guidebooks are ideal for anyone interested in improving their business skills. Concise treatment of dozens of techniques, skills, and methods make Essential Managers the most accessible guide to business available.
Author: Christina Osborne
Publisher: DK Publishing (Dorling Kindersley)
ISBN:
Category : Business & Economics
Languages : en
Pages : 76
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Book Description
Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.
Author: DK
Publisher: Penguin
ISBN: 146546283X
Category : Business & Economics
Languages : en
Pages : 466
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Book Description
Are you looking to take the next step in your career? Can you manage yourself with ease, but need more confidence when managing others? Achieving excellence as a manager requires a broad skillset, and The Essential Manager's Handbook provides easy-to-follow and engaging advice on the 6 key areas. Nurture your confidence with managing people, leadership, achieving high performance, effective communication, presenting, and negotiating. With key quotes, bright visuals, and breakdowns by subject, this book is accessible and easy-to-use. Interactive tips and checklists will encourage you to note down your thoughts, examining past and present workplace experiences that you can learn from. Expert insights from management professionals and step-by-step instructions will help you understand how to deal with challenges and gain valuable management skills for life. This accessible and clear guide is packed with practical, no-nonsense information covering everything you need to know about acquiring and developing management skills. Pick up The Essential Manager's Handbook for quick reference when you're in need of guidance or work through each section at your own pace to become the best manager you can be. Series Overview: DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style, covering a range of essential topics, from managing, coaching, and mentoring teams and individuals to time management, communication, leadership, and strategic thinking. Each guide is clearly presented for ease of reference, with visual pointers, tips, and infographics.
