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Author: Canada. Privy Council Office
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages :
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Author: Canada. Privy Council Office
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages :
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Author: Canada. Task Force on Service Delivery
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 268
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Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Author: Canada. Privy Council Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 28
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Author: Janet R. (Janet Rosalea) Smith
Publisher:
ISBN:
Category : Civil service reform
Languages : en
Pages :
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 325
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Presents 34 case studies compiled to help in a rethinking of the government-citizen relationship in terms of citizen-centred service. The first four cases present the citizen's point of view on a number of government services to the unemployed, citizenship applicants, seniors, and small businesses. This is followed by studies of partnerships and arrangements ranging from special arrangements with other sectors, governments, and communities. The subsequent cases are examples of operational improvements to services and a survey of services clustered around citizens in a number of other countries. Finally, four cases are examined which illustrate the challenge of moving toward a citizen-oriented service culture in a government organization and reflect some of the many ongoing efforts in the public service.
Author: Deputy Ministers' task forces: final reports
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Author: Council of Deputy Ministers Responsible for Transportation and Highway Safety. Intercity Bus Services Task Force
Publisher:
ISBN:
Category : Buses
Languages : en
Pages : 56
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Author: Canada. Parliamentary Secretary's Task Force, Government-Wide Review of Procurement
Publisher: Canadian Government Publishing
ISBN:
Category : Law
Languages : en
Pages : 298
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Author: Intercity Bus Services Task Force
Publisher:
ISBN:
Category : Bus lines
Languages : en
Pages : 56
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