Author: Canada. Task Force on Service Delivery
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Deputy Minister Task Force Reports
Author: Canada. Task Force on Service Delivery
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Deputy Minister Task Force Reports
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 268
Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Publisher:
ISBN:
Category :
Languages : en
Pages : 268
Book Description
Part 1 of this report examines ministerial accountability in the context of five types of service delivery: by officials from one federal department; by federal and provincial/municipal officials; by federal officials and the private sector; by provincial officials; and by the private sector, either non-commercial or for-profit. The appendix to this part is a report on ministerial accountability and the citizen-centred renewal initiative. Part 2 examines the nature and quality of service interactions from the perspective of both public servants and their clients, as determined through surveys and focus groups with participation by federal public servants and their institutional or individual clients. The results are situated in the context of broader findings drawn from the ongoing Rethinking Government project. Part 3 provides a general overview and analysis of recent federal initiatives introduced to enhance service cost-effectiveness. It considers both government-wide and departmental initiatives and includes a brief analysis of related developments in the provinces and in other countries. The final part reports on some of the ways governments have approached change and their attempts to make reform measures permanent. Factors involved in successful attempts are discussed.
Deputy Minister Task Force Reports
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 325
Book Description
Presents 34 case studies compiled to help in a rethinking of the government-citizen relationship in terms of citizen-centred service. The first four cases present the citizen's point of view on a number of government services to the unemployed, citizenship applicants, seniors, and small businesses. This is followed by studies of partnerships and arrangements ranging from special arrangements with other sectors, governments, and communities. The subsequent cases are examples of operational improvements to services and a survey of services clustered around citizens in a number of other countries. Finally, four cases are examined which illustrate the challenge of moving toward a citizen-oriented service culture in a government organization and reflect some of the many ongoing efforts in the public service.
Publisher:
ISBN:
Category :
Languages : en
Pages : 325
Book Description
Presents 34 case studies compiled to help in a rethinking of the government-citizen relationship in terms of citizen-centred service. The first four cases present the citizen's point of view on a number of government services to the unemployed, citizenship applicants, seniors, and small businesses. This is followed by studies of partnerships and arrangements ranging from special arrangements with other sectors, governments, and communities. The subsequent cases are examples of operational improvements to services and a survey of services clustered around citizens in a number of other countries. Finally, four cases are examined which illustrate the challenge of moving toward a citizen-oriented service culture in a government organization and reflect some of the many ongoing efforts in the public service.
Deputy Minister Task Forces Final Reports
Author: Canada. Privy Council Office
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages :
Book Description
Report of the Deputy Ministers' Task Force on Service Delivery Models
Author: Janet R. (Janet Rosalea) Smith
Publisher:
ISBN:
Category : Civil service reform
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category : Civil service reform
Languages : en
Pages :
Book Description
Deputy Minister Task Forces
Author: Canada. Privy Council Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 28
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 28
Book Description
To Know and be Known
Author: Canada. Task Force on Government Information
Publisher:
ISBN:
Category : Government information
Languages : en
Pages : 424
Book Description
Report of a study done on the problems in communication between the government and the people
Publisher:
ISBN:
Category : Government information
Languages : en
Pages : 424
Book Description
Report of a study done on the problems in communication between the government and the people
Management Systems Project Task Force Report to [the] Deputy Minister, Alberta Hospitals and Medical Care
Author: Management Systems Task Force
Publisher:
ISBN:
Category : Management
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category : Management
Languages : en
Pages :
Book Description
Task Force on the Use of the Senior Complement in the LA Group
Author: Canada. Department of Justice. Task Force on the Use of the Senior Complement in the LA Group
Publisher:
ISBN:
Category : Executives
Languages : en
Pages : 56
Book Description
Publisher:
ISBN:
Category : Executives
Languages : en
Pages : 56
Book Description
A Report to the Assistant Deputy Minister, Atlantic Fisheries Service
Author: Atlantic Salmon Task Group (Canada)
Publisher:
ISBN:
Category : Atlantic salmon
Languages : en
Pages : 106
Book Description
Publisher:
ISBN:
Category : Atlantic salmon
Languages : en
Pages : 106
Book Description