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Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361405
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361405
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author: Julian Le Grand
Publisher: Princeton University Press
ISBN: 1400828007
Category : Political Science
Languages : en
Pages : 208
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Book Description
How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive to their users, and inequitable in their distribution. In this book, Julian Le Grand argues that the best solution is to offer choice to users and to encourage competition among providers. Le Grand has just completed a period as policy advisor working within the British government at the highest levels, and from this he has gained evidence to support his earlier theoretical work and has experienced the political reality of putting public policy theory into practice. He examines four ways of delivering public services: trust; targets and performance management; "voice"; and choice and competition. He argues that, although all of these have their merits, in most situations policies that rely on extending choice and competition among providers have the most potential for delivering high-quality, efficient, responsive, and equitable services. But it is important that the relevant policies be appropriately designed, and this book provides a detailed discussion of the principal features that these policies should have in the context of health care and education. It concludes with a discussion of the politics of choice.
Author: John Seddon
Publisher: Triarchy Press
ISBN: 1908009330
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.
Author: Peter Middleton
Publisher: Triarchy Press
ISBN: 1908009233
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Delivering Public Services that Work is a ground-breaking book of Case Studies showing how Systems Thinking has been applied to a particular public service in six local authorities. Each case study - written by the manager or project leader responsible - describes what was done, how it was done and the results achieved. The book makes extraordinary reading.It began with John Seddon's 2008 book, Systems Thinking in the Public Sector. That book said, in effect: 'It's OK, you're not mad. Yes, if you live in the UK, what the Labour Government says is true. It has massively increased spending on the public sector. And your own experience is also correct. The quality of public services has deteriorated.'Seddon went on to explain how this is possible, showing that the system was at fault (not the people delivering the services or the levels of funding). He explained the obvious point that spending more money on the wrong thing won't help. If your car won't start, upgrading the tyres and getting a new exhaust fitted won't help.Seddon's prescription then and now (for the UK and for any other country using the quasi free market model for public services) is this:scrap the myth of 'choice' (because the public don't want a choice of hospitals, they want a good hospital)scrap targets (because they don't work and people spend their time trying to massage the statistics)scrap specifications (because they're wrong and they don't work)scrap inspections (because they're expensive to do and to prepare for and they only serve to ensure that people are doing the wrong thing correctly - meeting bad specifications)scrap 'deliverology' (because it's nonsense)scrap the obsession with sharing administrative and back-office services in huge call centres and 'data warehouses' (because they don't work half as well as front offices where people talk to the public)scrap the Audit Commission (because it's a white elephant)scrap the centralised regime that oversees the disastrous public sector (because it is the problem)Then use systems thinking to understand and fix problems and deliver joined-up public services that ...work better, work faster, save money, delight the public and delight the people who deliver those services.
Author: Charlotte Pell
Publisher: Triarchy Press
ISBN: 1908009705
Category : Political Science
Languages : en
Pages : 155
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Book Description
This latest collection of Case Studies spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs. The Case Studies demonstrate again and again just how much can be achieved in a relatively short time using a Systems Thinking approach - transforming the lives of service users for the better in the process.
Author: Charlotte Pell
Publisher: Triarchy Press
ISBN: 1908009934
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
Case studies of The Vanguard Method being used to deliver radical change in the public sector
Author: James Rees
Publisher: Policy Press
ISBN: 1447322436
Category : Social Science
Languages : en
Pages : 296
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Book Description
This important book is the first edited collection to provide an up to date and comprehensive overview of the third sector’s role in public service delivery. Exploring areas such as social enterprise, capacity building, volunteering and social value, the authors provide a platform for academic and policy debates on the topic. Drawing on research carried out at the ESRC funded Third Sector Research Centre, the book charts the historical development of the state-third sector relationship, and reviews the major debates and controversies accompanying recent shifts in that relationship. It is a valuable resource for social science academics and postgraduate students as well as policymakers and practitioners in the public and third sectors in fields such as criminal justice, health, housing and social care.
Author: John Alford
Publisher: Springer
ISBN: 0230235816
Category : Political Science
Languages : en
Pages : 275
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Book Description
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Author: Peter C. Humphreys
Publisher: Institute of Public Administration
ISBN: 9781902448008
Category : Administrative agencies
Languages : en
Pages : 108
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Book Description
Author: Michael Barber
Publisher: Corwin Press
ISBN: 1412989507
Category : Education
Languages : en
Pages : 305
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Book Description
"A Joint Publication With Ontario Principals' Council."
