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Author: Ken Welsh
Publisher: Partridge Publishing Singapore
ISBN: 1482829967
Category : Self-Help
Languages : en
Pages : 88
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Book Description
Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.
Author: Ken Welsh
Publisher: Partridge Publishing Singapore
ISBN: 1482829967
Category : Self-Help
Languages : en
Pages : 88
Get Book Here
Book Description
Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.
Author: Microsoft Corporation
Publisher: Pearson Education
ISBN: 0735669791
Category : Computers
Languages : en
Pages : 823
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Book Description
Maximize the impact and precision of your message! Now in its fourth edition, the Microsoft Manual of Style provides essential guidance to content creators, journalists, technical writers, editors, and everyone else who writes about computer technology. Direct from the Editorial Style Board at Microsoft—you get a comprehensive glossary of both general technology terms and those specific to Microsoft; clear, concise usage and style guidelines with helpful examples and alternatives; guidance on grammar, tone, and voice; and best practices for writing content for the web, optimizing for accessibility, and communicating to a worldwide audience. Fully updated and optimized for ease of use, the Microsoft Manual of Style is designed to help you communicate clearly, consistently, and accurately about technical topics—across a range of audiences and media.
Author: Dawn Mahan, PMP
Publisher: Project Guru Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 178
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Book Description
In Projectland, Knowing the Players is Essential Because people will make or break your success on a project, it's worth investing the time to get the people part right. And just like any game, you need to know the roles and rules to win. After reading this book, you will: - Understand why Projectland is different from business-as-usual - Speak the language of professional project managers related to roles and responsibilities on projects - Recognize key project roles and where you fit in Projectland - Organize stakeholders into fun categories that will aid your communication strategies - Know what to do to get the right people in the right roles and focused on the win Through clever animal avatars and colorful stories, you'll gain practical insights about the players you'll face. Plus, by magnifying your people power, you will exponentially improve your ability to navigate the tricky terrain of Projectland with confidence. Dawn Mahan, PMP is an award-winning consultant, sought-after international speaker, C-suite advisor, inventor of ProjectFlo®, founder of PMOtraining.com, and has trained thousands of professionals around the world.
Author: Wilfried Brauer
Publisher: Springer
ISBN: 3540479198
Category : Computers
Languages : en
Pages : 492
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Book Description
Petri Nets represent a long and sustained effort· to develop concepts, theories and tools to aid in design and analysis of concurrent systems. They are used in many areas of computer science including software engineering, data base and in formation systems, computer architecture and operating systems, communication protocols and computer networks, process control, and socio-technical systems such as office communication and man-machine interaction. Quite substantial theory has been developed for Petri Nets. It reflects all major problem areas of concurrent distributed systems and covers many successfully applied principles and analysis techniques for systems organisation. Since the time that C. A. Petri has presented his original ideas, a rich body of knowledge has been developed-a recent bibliography (in Advances in Petri Nets 1981) includes more than 2000 entries. Already in 1979 an Advanced Course on Petri Nets was organized in Hamburg, West Germany, aiming at systematizing the existing knowledge and making it well accessible to a wide audience of computer scientists interested in theory and applications of concurrent systems. This course has turned out to be successful in the sense that it has initiated a lot of new research into applications and theory of Petri Nets. This had led to· another Advanced Course in 1986 in Bad Honnef, West Germany - where during two weeks more than 30 lectures were presented covering the most important current developments in the area of Petri Nets.
Author:
Publisher:
ISBN:
Category : Commerce
Languages : en
Pages : 910
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Book Description
Author: Oswaal Editorial Board
Publisher: Oswaal Books
ISBN: 9362391783
Category : Study Aids
Languages : en
Pages : 625
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Book Description
Description of the Product: • 100 % Updated for 2024-25 with latest CISCE 2025 Syllabus & Solved Paper 2024 • Valuable Exam Insights with Out of syllabus Questions highlighted • 100% Exam Readiness with Board Marking Scheme Answers • Concept Clarity with Detailed Answers • Crisp Revision with Mind Maps & Revision Notes
Author: Mel Silberman
Publisher: American Society for Training and Development
ISBN: 9781562864231
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Contains tools needed in areas such as e-learning, communication skills, diversity and cross-cultural awareness, performance improvement, and management development - Back cover.
Author: United States. Congress. House. Committee on Interstate and Foreign Commerce. Subcommittee on Consumer Protection and Finance
Publisher:
ISBN:
Category : Investment advisors
Languages : en
Pages : 172
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Book Description
Author:
Publisher:
ISBN:
Category : Electrical engineering
Languages : en
Pages : 1268
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Book Description
Author:
Publisher:
ISBN:
Category : Heating and ventilation industry
Languages : en
Pages : 570
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Book Description
