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Author: Insight Consulting International Group
Publisher: Insight Consulting International
ISBN: 9780964659483
Category :
Languages : en
Pages : 114
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Book Description
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Author: Insight Consulting International Group
Publisher: Insight Consulting International
ISBN: 9780964659483
Category :
Languages : en
Pages : 114
Get Book
Book Description
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Author: Reba Haley
Publisher:
ISBN: 9780964659476
Category :
Languages : en
Pages : 178
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Book Description
Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.
Author: Reba Haley Ph D
Publisher:
ISBN: 9780964659445
Category :
Languages : en
Pages :
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Book Description
Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.
Author: Jos Luis Leyva
Publisher: CreateSpace
ISBN: 9781493563166
Category : Medical
Languages : en
Pages : 162
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Book Description
This book will be a valuable resource for nurses and other healthcare professionals who deal with Spanish speaking patients. It is a guide that contains the key and most frequently used healthcare terms. It will also be useful for Spanish speaking nurses who want to have a better communication while interacting with English speaking healthcare professionals.
Author: Pilar Ortega
Publisher: Elsevier Health Sciences
ISBN: 0323371140
Category : Medical
Languages : en
Pages : 515
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Book Description
Focusing on communication needs in real-world clinical situations, Dr. Pilar Ortega's updated edition of this practical text helps you address today's growing demand for Spanish-speaking physicians and healthcare workers. This pocket-sized resource provides basic Spanish skills, sample interview questions, relevant cultural information, and more, in addition to online videos of physician-patient interactions, interactive self-assessment tools, and clinical vignettes. You'll find exactly what you need to develop better physician-patient communication skills, increase your cultural competence, and make better clinical decisions in your practice. Understand the nuts and bolts of better communication through Spanish grammar, vocabulary, pronunciation, sample interview questions, and helpful interview techniques. Pocket size allows for quick reference in an easily accessible format. Improve your skills with new and expanded content including more practice exercises for self-assessment, information on cultural issues, grammar tips and practice, complex clinical scenarios, and how to best use interpreters in your practice. Stay up to date with new chapters on pediatric health; common procedures and informed consent; the physician's impression and plan; diabetes medication; travel history and special exposures; adult immunization history; exercise and adult health safety screening; and specialized physical examination. Gauge and hone your doctor-patient communication skills with interactive self-assessment tools and practice exercises. Watch video of real-time physician-patient exchanges (with English and Spanish subtitles), complete interactive practice exercises, and learn from clinical vignettes-all online at Student Consult. eBook version included! Access the entire book online or offline across all devices with the Student Consult eBook.
Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 104
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Book Description
Author: United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Health
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 340
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Book Description
Author: Maria Luisa Scattoni
Publisher: Frontiers Media SA
ISBN: 2832522661
Category : Medical
Languages : en
Pages : 232
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Book Description
Author: Hongyin Tao
Publisher: Springer Nature
ISBN: 9811395055
Category : Education
Languages : en
Pages : 414
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Book Description
This book, likely the first of its kind in the English language, explores Chinese for specific and professional purposes (CSP) in terms of theorizing and developing practical applications for language teaching and learning. While research in language for specific purposes is thriving for languages such as English, there has been comparatively little such research conducted for Chinese. This volume attempts to fill the gap by bringing together practitioners from a broad international scholarly community, who share common interests yet diverse orientations. Seventeen papers are included, and address four broad thematic categories: (1) academic Chinese, (2) business Chinese, (3) Chinese for medicine and health care, and (4) Chinese for other broadly defined services and industries (diplomacy, tourism, wine-tasting, etc.). Representing the state of the art in CSP research, the book offers an indispensable guide for anyone interested in theoretical and practical issues in this area of applied Chinese language studies.
Author: Dr. Hitendra Gautam, Dr. Shashank Tiwari, Madankumar D. Kadre
Publisher: Thakur Publicatoin Private Limited
ISBN: 9388280806
Category : Education
Languages : en
Pages : 248
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Book Description
The Hospital and Clinical Pharmacy Book (English Edition) for D.Pharm 2nd Year by Thakur Publication is an essential guide for pharmacy students who are looking to deepen their understanding of hospital and clinical pharmacy practices. This book is written by experts in the field, and it covers a range of topics that are relevant to pharmacy practice in hospitals and clinics. These topics include hospital and clinical pharmacy management, drug interactions, medication errors, drug dosage calculations, drug compounding, drug dispensing, and drug administration. The book is organized in a clear and concise manner, with each chapter covering a specific topic. The language used in the book is easy to understand, and the content is presented in a way that is accessible to students who are new to the field. In addition to the comprehensive coverage of hospital and clinical pharmacy topics, this book also includes numerous case studies and practical examples that illustrate how the concepts and principles covered in the book can be applied in real-world situations. This makes the book an invaluable resource for pharmacy students who are looking to gain a deeper understanding of the practice of pharmacy in hospitals and clinics.
