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Author: Neil Hoechlin
Publisher:
ISBN: 9781976816123
Category :
Languages : en
Pages : 49
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Book Description
"Discover The Fortune That Lies Hidden When You Make Customers Fall In Love With You, Via Excellent Customer Service!" If your organization has been struggling to reach the target sales level, in spite of manufacturing superior quality products, or providing unparalleled service, then the fault may lie in how your treat your customers, that is, customer service. While many companies are busy focusing on their particular product or service, how you treat your customers is equally important, if not more. So now, if you feel that your organization needs to brush up its skills in the field of customer service, then this book is the perfect solution to your problem. Everything you need to succeed in ''customer service'' has been precisely discussed in this book in a simple language. Moreover, what makes this book all the more practical is the different strategies that are specified that can be implemented in almost any organization. From creating a better first impression to avoiding unpleasant arguments with customers, if there is anything that you need help with, this book will be the savior that your organization desperately needs. Starting from the basics: Without understanding the basics, the problem will only get worse. So this book begins right from the start - defining customer service and telling you how good or ill treatment of customers can lead to far-reaching consequences for you and your firm. Technology to your rescue: Even technology can help you win more customers. The book has several technological tips - such as using the latest software in approaching customers online or using the best customer relations management - that you can use to gain new and retain existing customers. Employees are equally important: Customer service is not just about the customers who help your business thrive. A major role is played by the employees who act as ''internal customers''. The information and training that your provide to them, helps them grow and develop and further improve their behaviour that helps strengthen the relationship your organization has with its customers. The details make a difference: Customer service is made up of tiny bits that come together to help the customer create a comprehensive opinion about your organization. This book targets all the tiny details, such as the greetings in emails to your body language to even responding to a customer query. It will make you realize that undertaking complicated training schemes will not be fruitful unless the details are looked into. Helps you implement the strategies: While others just help you plan, this book goes a step further and explains how to implement the strategies to improve customer service. From the time and money that implementing them would take to coming up with questionnaires and surveys, even using customer service to get more sales, it tackles everything, one step at a time. Bottom Line: Customer service is not a one-time roadblock, but a continuous process in which you improve day-by-day by learning how to handle different, and sometimes unpleasant, situations that customers might throw at you. This book is the perfect mentor that will not only identify the weak areas but help your organization have a smooth sail when it comes to its customers. Learn that and more... DOWNLOAD YOUR COPY TODAY! tags: client services inc, customer for life, customer behavior, customer service phone number, customer service for kindle, customer phone service number, customer service, customer support, customer chat, customer service contact us, customer service contact, customer phone number, customer service amazon, customer service support, customer number, customer care phone number, customer care ph
Author: Neil Hoechlin
Publisher:
ISBN: 9781976816123
Category :
Languages : en
Pages : 49
Get Book
Book Description
"Discover The Fortune That Lies Hidden When You Make Customers Fall In Love With You, Via Excellent Customer Service!" If your organization has been struggling to reach the target sales level, in spite of manufacturing superior quality products, or providing unparalleled service, then the fault may lie in how your treat your customers, that is, customer service. While many companies are busy focusing on their particular product or service, how you treat your customers is equally important, if not more. So now, if you feel that your organization needs to brush up its skills in the field of customer service, then this book is the perfect solution to your problem. Everything you need to succeed in ''customer service'' has been precisely discussed in this book in a simple language. Moreover, what makes this book all the more practical is the different strategies that are specified that can be implemented in almost any organization. From creating a better first impression to avoiding unpleasant arguments with customers, if there is anything that you need help with, this book will be the savior that your organization desperately needs. Starting from the basics: Without understanding the basics, the problem will only get worse. So this book begins right from the start - defining customer service and telling you how good or ill treatment of customers can lead to far-reaching consequences for you and your firm. Technology to your rescue: Even technology can help you win more customers. The book has several technological tips - such as using the latest software in approaching customers online or using the best customer relations management - that you can use to gain new and retain existing customers. Employees are equally important: Customer service is not just about the customers who help your business thrive. A major role is played by the employees who act as ''internal customers''. The information and training that your provide to them, helps them grow and develop and further improve their behaviour that helps strengthen the relationship your organization has with its customers. The details make a difference: Customer service is made up of tiny bits that come together to help the customer create a comprehensive opinion about your organization. This book targets all the tiny details, such as the greetings in emails to your body language to even responding to a customer query. It will make you realize that undertaking complicated training schemes will not be fruitful unless the details are looked into. Helps you implement the strategies: While others just help you plan, this book goes a step further and explains how to implement the strategies to improve customer service. From the time and money that implementing them would take to coming up with questionnaires and surveys, even using customer service to get more sales, it tackles everything, one step at a time. Bottom Line: Customer service is not a one-time roadblock, but a continuous process in which you improve day-by-day by learning how to handle different, and sometimes unpleasant, situations that customers might throw at you. This book is the perfect mentor that will not only identify the weak areas but help your organization have a smooth sail when it comes to its customers. Learn that and more... DOWNLOAD YOUR COPY TODAY! tags: client services inc, customer for life, customer behavior, customer service phone number, customer service for kindle, customer phone service number, customer service, customer support, customer chat, customer service contact us, customer service contact, customer phone number, customer service amazon, customer service support, customer number, customer care phone number, customer care ph
Author: Neil Hoechlin
Publisher: Zee Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 110
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Book Description
Do you want to be the best in customer service? Do you want to ensure your customers are always happy and coming back for more? This book is the ultimate guide to customer service excellence. It will provide readers with everything they need to know about how to become a customer-centric business, use the softwares and tools of the pros, and best practices, to guarantee that customers are satisfied every time. You'll learn essential techniques such as: • How to understand customer needs better • The secrets of successful communication • Tools and strategies for creating lasting relationships with customers • Tips on how to resolve conflicts quickly and efficiently • Proven methods for turning dissatisfied customers into loyal fans With this book, you'll be able to master all aspects of delivering excellent customer service. It's an indispensable tool that no business can afford not have. Get your copy today and take your customer service excellence game up a notch!
Author: Neil Hoechlin
Publisher: JNR via PublishDrive
ISBN:
Category : Business & Economics
Languages : en
Pages : 50
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Book Description
WHOSE FAULT IS IT WHEN SUBORDINATES DISOBEY? Chances are, it's the managers. He lacks the tools, training, and experience to command respect and obedience from his people. He needs to upgrade his skillsets, and learn how to manage and lead people! He needs to show consistent and positive results! And this is the goal of this book. Specifically, you will learn the following: Introduction • You made manager; what's next? • What to consider before accepting the managerial role • The role of a manager Making things happen- becoming a successful manager • First order of business as a new manager • How to set goals • Performance management • Delegate like a pro • Knowing how to hire and when to fire Hiring employees Firing employees • Managing employee turnover • Managing difficult clients • Change management • Tips to succeed as a manager Tips for start-up entrepreneurs • Managing money in your business • Leading and managing a start-up successfully Management meets leadership • Differences between leadership and management • Qualities of an exceptional leader • Leadership styles Women and leadership • How to get to the top • Balancing leadership and family as a woman Preparing children for leadership What it takes to be a great CEO • Duties you need to master Top ten daily habits of great leaders Leadership: is there an App for that? Ever wondered what it takes to be a great leader & manager? Would you like to be armed with the tools and know-how to become one? Read this book! Download your copy today!
Author: Neil Hoechlin
Publisher: JNR Publishing via PublishDrive
ISBN:
Category : Business & Economics
Languages : en
Pages : 75
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Book Description
"YOU CAN LAUGH AT MONEY WORRIES --- IF YOU ACQUIRE THE COPYWRITING TECHNIQUES FROM THIS BOOK" This copywriting book contains all the essential elements that must exist in an effective sales letter, to pull in money or get the call to action you want from the prospects.This could be to subscribe to your list, share your content, or even buy it now! This book is targetted for beginning copywriting students and the entrepreneur or business owners who want to get better results through effective copywriting skills and best practices. Especially now that marketing happens a lot in social media, email, our websites--writing effective copy is a MUST to thrive! An effective sales-letter that gets the result is just ticking checkboxes in the prospect's mind. If you know what these psychological triggers are, and how to trigger them? Then you can expect to get consistently powerful results, every time! Heres a preview of what you'll learn in this book: Website Product Copywriting Blog Posts Copywriting The 4Us Formula The Aida Formula Landing Page Copywriting What Makes A Good Landing Page? Call-To-Action Copy Email Marketing Crafting An Effective Email Marketing Copy Sales Letter Sales Page Copywriting Keep It Laid-Back Valuing Your Customers And Your Product And Services Show Through In A Hundred Subtle Ways Understanding Your Prospects The Ideal Customer Their Pains And Struggles The Sales Letter Structure Headline Essentials Types Of Headlines Bullets Subheadings/Sub-Headline Some Common Ways To Create An Engaging Subheading Usp Versus Esp Usp Or Unique Selling Proposition Crafting A Value Proposition Establishing Your Areas Of Difference Story Driven Copywriting Help The Reader Picture And Feel Call To Action (Cta) Managing Objections Reviews The Guarantee Faqs Postscripts (P.S) Great Reasons Why You Should Buy Subheadings Ad Errors Price Order Options Legibility More Information Free-Items Copywriting Mistakes To Avoid Trying To Sell Before First Giving Value Sounding Too Formal Wasting Your Reader's Time Make A Claim Without Proof Attempting To Sell To Everyone Do Not Begin At The Start Be Flexible Leave Out Needless Words Discuss Your Prospects' Issues Swipe Files The Better Letter Checklist: Finishing Up Download your copy now!
Author: Kelly Smith Papa
Publisher:
ISBN: 9781683081999
Category :
Languages : en
Pages : 0
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Book Description
Customer Service in Assisted Living: Strategies for Building Successful Partnerships Kelly Smith Papa, MSN, RN Carol Marshall, MA Strengthen your facility's reputation while decreasing the likelihood of lawsuits. If one resident has a positive and pleasant experience in your care, they'll tell their families, and their families will tell their loved ones and friends. That's the importance of good customer service--which we often take for granted. We say we strive for it, but how do we ensure it? Take action and boost your facility's reputation with Customer Service in Assisted Living: Strategies for Building Successful Partnerships, a guide to cultivate strong customer service skills in your nurses, frontline staff, and any other staff members who interact with residents and families. The book provides insight into building partnerships between residents, families, staff, and the media to manage risk and avoid litigation. Developing an effective customer service program is the first and most essential step in protecting your organization's reputation and showcasing what it has to offer. By providing proper family education and handling adverse events in a straightforward manner, you can reduce the likelihood of legal action being taken. Authors Kelly Smith Papa, MSN, RN, and Carol Marshall, MA, offer a fun, innovative approach to learning with instant access to everything you need to conduct training, including customized PowerPoint presentations, in-services, and templates to meet the needs of your organization. This resource provides downloadable in-services, including: The importance of customer service Dealing with upset families Building relationships Measuring customer service success Chapter 1: Why Customer Service Is the Key to Success Introduction A Brief History of Customer Service Why Is Customer Service Important? How Customer Service Affects Litigation How Consumers Measure Quality Healthcare Three Distinctions of Quality Reputations Are Earned Chapter 2: How to Demonstrate Quality Customer Service It's All About the Relationships Pitfalls of the Tour The Tour The True Picture "What Do You Need, Hon?" Give Customers What They Want Chapter 3: Engaging Residents' Families The Impression of the Senior Services Industry New Versus Old Families and Community Reputations Families Are the Frontline Customers Interdependency: Staff Depends on the Residents and Their Families Staff Responsibility for Reputation Ten Strategies for Building Successful Family Partnerships Seven Signs of Families in Conflict Initiate Change Don't Take It Personally It Is Dangerous to Label Others Broken Promises The Broken Promise and the Family Provide Support and Guidance to Families Keys to Successful Transitions: Putting Your Best Foot Forward A Good Idea to Help New Families Customer Service and the Care Plan Chapter 4: The Upset Family Member Seeking to Understand Upset Family Members: From Adversary to Advocate How to Approach the Upset Family The Upset Husband How Staff Can Make a Difference Chapter 5: Train Staff Members to Provide Top-Notch Customer Service Introducing SHARE to Staff The SHARE Training Guide Make SHARE Part of the Culture Service Honesty Attitude Respect Ethics Chapter 6: How to Measure Customer Satisfaction The Survey Says ... The Welcome Complaint Handling the Complaint Begin the Investigation Find the Solution Chapter 7: Engagement Engagement as the Root of Customer Service Back to School What's in a Name? Engagement in Action Iceberg Chapter 8: Caring for Residents Affected by Alzheimer's Disease and Related Dementia Understanding Dementia Programing Staff Education Chapter 9: Is That the 60 Minutes Van in the Parking Lot? What the News Media Does to Get the Story Crisis Plan Communications Employees Ten Steps to Managing a Crisis About the Authors: Kelly Smith Papa, MSN, RN, is the corporate director of learning at Masonicare in Connecticut. She is responsible for developing the Masonicare University and creating a culture of continued learning. Papa's experiences in the field of aging services include serving as a director of nursing, clinical educator, leadership coach, and dementia care consultant. For over six years, she has studied the disciplines of a learning organization and how they apply to aging services. She has researched models of application of these disciplines to create a workforce that is engaged, innovative, and more adaptable to change. Papa has presented at numerous state and national conferences on a variety of topics, including building learning organizations, creativity in staff development, person-centered care, dementia care, leading change, and leadership development. She has written books and articles on dementia care and creative staff development. In 2013, Papa served as chair of the workforce development committee for Connecticut's task force on Alzheimer's disease and dementia. She earned her BSN from Saint Anselm College in New Hampshire and her MSN from the University of Saint Joseph. She is a fellow of the LeadingAge Leadership Academy and received the Nightingale Award for Excellence in Nursing in 2011. Carol Marshall, MA, is a risk management specialist based in Fort Worth, Texas. For the past 18 years, she has trained managers and staff members in long-term care facilities across the country about the benefits of exceptional customer service and risk management. Marshall has offered training programs at numerous state conferences, professional groups, and facilities.
Author: Terry Azzouz MA LPC LSOTP CART
Publisher: AuthorHouse
ISBN: 1728366968
Category : Family & Relationships
Languages : en
Pages : 77
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Book Description
Over 20 years ago a vision was seen. A mission began. That journey today is to bring peace, joy, love, and light into the lives of millions. Terry Azzouz has worked as a therapist within the foster care system. She has worked with countless children, parents, foster families, CPS caseworkers, Attorneys and Judges. She has been called upon as an expert witness. And through it all Terry Azzouz has kept her focus to help those in need. Successful Journey Through Foster Care is the continuation of Terry’s personal mission. She has taken content from years of working in the system to create stories you will relate to. You will find yourself knowing cases just like these stories. But Terry Azzouz didn’t just give you the stories. She provides you with the problem as viewed from different individuals involved in the stories. Then Terry Azzouz completes the journey by giving you practical solutions to so many of the cases that are faced every day within the foster care system. You might also enjoy Terry Azzouz’s other book that offers practical help: “The Cheating Game: The Reasons People Cheat and What to do About It”
Author: Eloise H Killeffer
Publisher: Routledge
ISBN: 1317736540
Category : Social Science
Languages : en
Pages : 214
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Book Description
Learn about the exciting possibilities for maintaining elderly residents in their own homes by marshalling available resources to pay for needed support services. Experienced practitioners provide examples of successful community-based long-term care service programs for the elderly, programs that are supported by a mix of public funds and private resources. They explore the role of service providers in developing successful models of community-based long-term care services--housing, home care services, comprehensive senior centers, and day care, among others--and discuss not only the successes of the particular programs but the obstacles and barriers that had to be overcome as well. Chapters focus on policies for the development of effective models, from the perspectives of municipal, county, state, and federal governments involved in community service provision, and the role of colleges and universities in training personnel to develop and implement community-based long term care services. Taken together, this tutorial, taught by practitioners who offer wisdom and insight based on their hands-on experience, is indeed a unique contribution to the field of long-term care.
Author: Mary Ann Kliethermes
Publisher: ASHP
ISBN: 1585283495
Category : Medical
Languages : en
Pages : 297
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Book Description
Let ASHP’s new book be your blueprint to a thriving ambulatory care practice, whether it’s health-system, physician, or community based. Get comprehensive, practical guidance on all your questions. Topics include: • How do I write a business plan? • What do I need to do to manage risk and liability? • Why do we need a marketing strategy? • Who handles reimbursements? • What credentials do we need? Plus: A companion web toolkit gives you all the help and templates you need to get going.
Author: Di McLanachan
Publisher: Teach Yourself
ISBN: 1444159879
Category : Business & Economics
Languages : en
Pages : 116
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Book Description
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 70
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Book Description
