Customer reactions to Out of Stock in food retail

Customer reactions to Out of Stock in food retail PDF Author: Timo Handermann
Publisher: BoD – Books on Demand
ISBN: 3757830563
Category : Business & Economics
Languages : en
Pages : 118

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Book Description
Due to various events, the availability of goods in retail is currently increasingly being restricted with the result that customers cannot find in food retail (FR) the products they wish to purchase because those products are sold out or not availa-ble for delivery. This situation is also termed Out of Stock (OoS). The reasons for the unavailability of products are often problems in connection with orders for goods, as well as the shelf-filling process within a store. According to literature, in those cases where a customer faces an OoS situation, the customer may postpone the purchase, purchase an alternate product, purchase the product in another store or not purchase at all. Depending on the customers reaction, this will result in a sales decline affecting the retailer and /or manufacturer differently. In these cases, customer reactions are influenced by various factors, such as brand loyalty, availa-bility of offered substitute products and many other factors. Within the scope of a survey, it was found that 36% of the customers predominantly reacted with the purchase of an alternate product of another brand to OoS. Also, 29% of the surveyed were willing to visit another store due to OoS.

Customer reactions to Out of Stock in food retail

Customer reactions to Out of Stock in food retail PDF Author: Timo Handermann
Publisher: BoD – Books on Demand
ISBN: 3757830563
Category : Business & Economics
Languages : en
Pages : 118

Get Book Here

Book Description
Due to various events, the availability of goods in retail is currently increasingly being restricted with the result that customers cannot find in food retail (FR) the products they wish to purchase because those products are sold out or not availa-ble for delivery. This situation is also termed Out of Stock (OoS). The reasons for the unavailability of products are often problems in connection with orders for goods, as well as the shelf-filling process within a store. According to literature, in those cases where a customer faces an OoS situation, the customer may postpone the purchase, purchase an alternate product, purchase the product in another store or not purchase at all. Depending on the customers reaction, this will result in a sales decline affecting the retailer and /or manufacturer differently. In these cases, customer reactions are influenced by various factors, such as brand loyalty, availa-bility of offered substitute products and many other factors. Within the scope of a survey, it was found that 36% of the customers predominantly reacted with the purchase of an alternate product of another brand to OoS. Also, 29% of the surveyed were willing to visit another store due to OoS.

Retail Category Management

Retail Category Management PDF Author: Alexander Hübner
Publisher: Springer Science & Business Media
ISBN: 3642224776
Category : Business & Economics
Languages : en
Pages : 172

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Book Description
Retail shelf management means cost-efficiently aligning retail operations with consumer demand. As consumers expect high product availability and low prices, and retailers are constantly increasing product variety and striving towards high service levels, the complexity of managing retail business and its operations is growing enormously. Retailers need to match consumer demand with shelf supply by balancing variety (number of products) and service levels (number of items of a product), and by optimizing demand and profit through carefully calibrated prices. As a result the core strategic decisions a retailer must make involve assortment sizes, shelf space assignment and pricing levels. Rigorous quantitative methods have emerged as the most promising solution to this problem. The individual chapters in this book therefore focus on three areas: (1) combining assortment and shelf space planning, (2) providing efficient decision support systems for practically relevant problem sizes, and (3) integrating inventory and price optimization into shelf management.

Sales Management

Sales Management PDF Author:
Publisher:
ISBN:
Category : Marketing
Languages : en
Pages : 1180

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Book Description


Market Quality and Precooling Rates of Strawberries Packed in Various Containers

Market Quality and Precooling Rates of Strawberries Packed in Various Containers PDF Author: C. Max Harris
Publisher:
ISBN:
Category : Strawberries
Languages : en
Pages : 940

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Book Description


Advances in National Brand and Private Label Marketing

Advances in National Brand and Private Label Marketing PDF Author: Francisco J. Martínez-López
Publisher: Springer Nature
ISBN: 3030769356
Category : Business & Economics
Languages : en
Pages : 145

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Book Description
This proceedings volume highlights the latest research presented at the 8th International Conference on Research on National Brand & Private Label Marketing (NB&PL2021). The topics covered include: retailing, private label portfolio and assortment management, marketing of premium store brands, using national brands to exclude (delist) and include, optimal assortment size, consumer store patronage, etc. Several contributions also focus on private label pricing and promotion, especially on the relative pricing of standard and premium private labels, and with regard to the national brands in the assortment.

Shopping Behavior of Customers in Modified and Conventional Layouts of Retail Food Stores

Shopping Behavior of Customers in Modified and Conventional Layouts of Retail Food Stores PDF Author: Michael G. Van Dress
Publisher:
ISBN:
Category : Supermarkets
Languages : en
Pages : 20

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Book Description


Retailing in the 21st Century

Retailing in the 21st Century PDF Author: Manfred Krafft
Publisher: Springer Science & Business Media
ISBN: 3540720030
Category : Business & Economics
Languages : en
Pages : 458

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Book Description
With crisp and insightful contributions from 47 of the world’s leading experts in various facets of retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium. In our competitive world, retailing is an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, for example the growth of online retailing and the advent of ‘radio frequency identification’ (RFID) technology. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers.

DEVELOPMENT OF FAST-FOOD INDUSTRIES AND ATTITUDE OF CUSTOMERS TOWARDS FAST-FOOD CULTURE

DEVELOPMENT OF FAST-FOOD INDUSTRIES AND ATTITUDE OF CUSTOMERS TOWARDS FAST-FOOD CULTURE PDF Author: Dr P. DEIVANAI
Publisher: Archers & Elevators Publishing House
ISBN: 8119653165
Category : Antiques & Collectibles
Languages : en
Pages : 154

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Book Description


Commerce Today

Commerce Today PDF Author:
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 856

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Book Description


Demand Driven Material Requirements Planning (DDMRP)

Demand Driven Material Requirements Planning (DDMRP) PDF Author: Carol Ptak
Publisher: Industrial Press
ISBN: 9780831136284
Category : Technology & Engineering
Languages : en
Pages : 0

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Book Description
"An intuitive proven planning and execution method for today's complex and volatile supply chains"--Cover.