Customer Morale and Behavioral Effectiveness

Customer Morale and Behavioral Effectiveness PDF Author: Harry L. Jacobs
Publisher:
ISBN:
Category : Armed Forces
Languages : en
Pages : 62

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Book Description
Although psychologists have little or no continuing and direct input into military feeding systems in Europe, in the U.S., psychologists have been an integral part of military feeding research and development for almost three decades. The purpose of this paper is to present (a) the general role in food system research, (b) a sample of what is done now, and (c) some suggestions regarding the future.

Customer Morale and Behavioral Effectiveness

Customer Morale and Behavioral Effectiveness PDF Author: Harry L. Jacobs
Publisher:
ISBN:
Category : Armed Forces
Languages : en
Pages : 62

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Book Description
Although psychologists have little or no continuing and direct input into military feeding systems in Europe, in the U.S., psychologists have been an integral part of military feeding research and development for almost three decades. The purpose of this paper is to present (a) the general role in food system research, (b) a sample of what is done now, and (c) some suggestions regarding the future.

Effective and attractive communication signals in social, cultural, and business contexts

Effective and attractive communication signals in social, cultural, and business contexts PDF Author: Oliver Niebuhr
Publisher: Frontiers Media SA
ISBN: 2832527612
Category : Science
Languages : en
Pages : 459

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Book Description


Technical Report

Technical Report PDF Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 374

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Book Description


Current Topics in Management

Current Topics in Management PDF Author: M. Afzalur Rahim
Publisher: Routledge
ISBN: 1351524046
Category : Business & Economics
Languages : en
Pages : 286

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Book Description
As the series editor, M. Afzalur Rahim points out with justifiable pride, for the past fourteen years Current Topics in Management has provided high quality research and theory on management concerns at the international as well as national levels, and done so through with respect for the universality, collegiality and need for broad involvement. The present volume continues and expands on that tradition, and is predicated on the need for high level interactions between human motivation and organizational performance. While each essay is unique and can stand alone, the volume demonstrates a linkage in four major sections: organizational behavior and performance; strategy, structure, and performance; cognition, common sense, and effectiveness; and entrepreneurship as a whole. This makes possible a unique title for the volume as a whole: Organizational Behavior, Performance, and Effectiveness. This volume takes on innovative dimensions in its own right: the relationship between competence, performance and longevity in issues of social support networks and organizational turnover, the issue of competence destroying technologies that are engulfed by uncertainty, firm performance and cognitive differentiation of tasks, management premises and cellular organizations - both past and present, and wider issues of cognition in the performance of tasks and the design of enterprises. This is in short,i?1/2a cutting edge volume of potential wide use and interest in a variety of public and private managerial situations.

Organizational Citizenship Behavior in Schools

Organizational Citizenship Behavior in Schools PDF Author: Anit Somech
Publisher: Routledge
ISBN: 1317962265
Category : Education
Languages : en
Pages : 175

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Book Description
This book extends our understanding of the attitudes and behaviors of teachers who improve their schools consistently and considerably. It sets out to critically analyze and examine organizational citizenship behaviors (OCB) in schools from a contextual perspective and to display the uniqueness of the concept in the context of school, its dimensions, boundaries, antecedents and consequences from a multi-level perspective. Chapters consider: understandings of teachers' OCB, its nature, components, and salience in schools personal, organizational, and cultural factors which might facilitate or inhibit teachers' OCB contributions and the drawbacks of OCB for the improvement of educational systems, schools, and educators a new conceptualization of teachers' OCB based on the unique characteristics of school and the teaching profession, and consequences for theory and practice practical tools for guiding educational policy-makers, principals, and teacher educators on how to assimilate and enhance teachers' OCB. Organizational Citizenship Behavior in Schools will appeal to scholars and researchers in educational administration, educational policy, school leadership and teacher education. It will also be of interest to supervisors, policy makers and postgraduate students in the field of education.

Consumer Behavior Knowledge for Effective Sports and Event Marketing

Consumer Behavior Knowledge for Effective Sports and Event Marketing PDF Author: Lynn R. Kahle
Publisher: Routledge
ISBN: 113691790X
Category : Business & Economics
Languages : en
Pages : 360

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Book Description
The growing complexity and importance of sports and event marketing has pushed scholars and practitioners to apply sophisticated marketing thinking and applications to these topics. This book deals with the professional development in the sense that sports marketing can be viewed as an application of consumer behavior research. Readers will learn about new opportunities in using consumer behavior knowledge effectively in the areas of: influencing behaviors in society and sports; building relationships with consumers through sports and events; and providing services to consumers through sport and event sponsorships. This book, by a superb group of authors, includes comprehensive reviews, innovative conceptual pieces, empirical research and rigorous attention to data.

Catalog

Catalog PDF Author: Food and Nutrition Information Center (U.S.)
Publisher:
ISBN:
Category : Food
Languages : en
Pages : 256

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Book Description


The Effectiveness of Computer Assisted Instruction and Behavior Modeling for Performance Appraisal Training

The Effectiveness of Computer Assisted Instruction and Behavior Modeling for Performance Appraisal Training PDF Author: Brian Lee Davis
Publisher:
ISBN:
Category : Computer managed instruction
Languages : en
Pages : 734

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Book Description


Authentic Customer Centricity

Authentic Customer Centricity PDF Author: Alkhatani Saad Zafer
Publisher: IAP
ISBN: 162396914X
Category : Business & Economics
Languages : en
Pages : 117

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Book Description
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way.

The Abusive Customer

The Abusive Customer PDF Author: Ivaylo Yorgov
Publisher: Taylor & Francis
ISBN: 1000932834
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.