Customer Lifetime Value A Complete Guide - 2019 Edition PDF Download
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Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655825951
Category :
Languages : en
Pages : 308
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Book Description
How do senior leaders actions reflect a commitment to the organizations Customer Lifetime Value values? How do mission and objectives affect the Customer Lifetime Value processes of your organization? Why is it important to have senior management support for a Customer Lifetime Value project? What is your Customer Lifetime Value quality cost segregation study? How will Customer Lifetime Value decisions be made and monitored? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Lifetime Value investments work better. This Customer Lifetime Value All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Lifetime Value Self-Assessment. Featuring 939 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Lifetime Value improvements can be made. In using the questions you will be better able to: - diagnose Customer Lifetime Value projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Lifetime Value and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Lifetime Value Scorecard, you will develop a clear picture of which Customer Lifetime Value areas need attention. Your purchase includes access details to the Customer Lifetime Value self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Lifetime Value Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655825951
Category :
Languages : en
Pages : 308
Get Book Here
Book Description
How do senior leaders actions reflect a commitment to the organizations Customer Lifetime Value values? How do mission and objectives affect the Customer Lifetime Value processes of your organization? Why is it important to have senior management support for a Customer Lifetime Value project? What is your Customer Lifetime Value quality cost segregation study? How will Customer Lifetime Value decisions be made and monitored? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Lifetime Value investments work better. This Customer Lifetime Value All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Lifetime Value Self-Assessment. Featuring 939 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Lifetime Value improvements can be made. In using the questions you will be better able to: - diagnose Customer Lifetime Value projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Lifetime Value and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Lifetime Value Scorecard, you will develop a clear picture of which Customer Lifetime Value areas need attention. Your purchase includes access details to the Customer Lifetime Value self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Lifetime Value Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655817871
Category :
Languages : en
Pages : 304
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Book Description
Who will provide the final approval of Customer Lifetime deliverables? Is the Customer Lifetime scope manageable? What are the costs of delaying Customer Lifetime action? Are missed Customer Lifetime opportunities costing your organization money? What Customer Lifetime capabilities do you need? This exclusive Customer Lifetime self-assessment will make you the dependable Customer Lifetime domain leader by revealing just what you need to know to be fluent and ready for any Customer Lifetime challenge. How do I reduce the effort in the Customer Lifetime work to be done to get problems solved? How can I ensure that plans of action include every Customer Lifetime task and that every Customer Lifetime outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Lifetime costs are low? How can I deliver tailored Customer Lifetime advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Lifetime essentials are covered, from every angle: the Customer Lifetime self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Lifetime outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Lifetime practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Lifetime are maximized with professional results. Your purchase includes access details to the Customer Lifetime self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Lifetime Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9780655894421
Category :
Languages : en
Pages : 0
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Book Description
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655844433
Category :
Languages : en
Pages : 302
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Book Description
Do you have any cost customer life cycle limitation requirements? What is the best design framework for customer life cycle organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? How do you manage changes in customer life cycle requirements? Do you all define customer life cycle in the same way? How do the customer life cycle results compare with the performance of your competitors and other organizations with similar offerings? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Life Cycle investments work better. This Customer Life Cycle All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Life Cycle Self-Assessment. Featuring 934 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Life Cycle improvements can be made. In using the questions you will be better able to: - diagnose Customer Life Cycle projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Life Cycle and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Life Cycle Scorecard, you will develop a clear picture of which Customer Life Cycle areas need attention. Your purchase includes access details to the Customer Life Cycle self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Life Cycle Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Peter Fader
Publisher: University of Pennsylvania Press
ISBN: 1613631413
Category : Business & Economics
Languages : en
Pages : 136
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Book Description
A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Shilling
Publisher: Wolters Kluwer
ISBN: 1454899948
Category : Labor laws and legislation
Languages : en
Pages : 1830
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Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655512813
Category :
Languages : en
Pages : 354
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Book Description
How Do You Know What customers Want and Need? How do you plan to address Customer Service? Who is the customer? Are our messages friendly and respectful? What is the value proposition of your organization over your competitors? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better. This Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 1240 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Rajiv Grover
Publisher: SAGE
ISBN: 141290997X
Category : Business & Economics
Languages : en
Pages : 721
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Book Description
The Handbook of Marketing Research comprehensively explores the approaches for delivering market insights for fact-based decision making in a market-oriented firm.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655811510
Category :
Languages : en
Pages : 312
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Book Description
Think of your customer services project, what are the main functions? Are customer services changes recognized early enough to be approved through the regular process? Why is it important to have senior management support for a customer services project? How do you hand over customer services context? How do you recognize an customer services objection? This breakthrough Customer Services self-assessment will make you the credible Customer Services domain master by revealing just what you need to know to be fluent and ready for any Customer Services challenge. How do I reduce the effort in the Customer Services work to be done to get problems solved? How can I ensure that plans of action include every Customer Services task and that every Customer Services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Services costs are low? How can I deliver tailored Customer Services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Services essentials are covered, from every angle: the Customer Services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Services are maximized with professional results. Your purchase includes access details to the Customer Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
