Author: John F. Potts
Publisher: Transportation Research Board
ISBN: 030906922X
Category : Customer services
Languages : en
Pages : 36
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Book Description
This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
Author: National Research Council (U.S.). Transportation Research Board
Publisher:
ISBN:
Category :
Languages : en
Pages : 100
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Book Description
Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 120
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Book Description
Author: Joel Volinski
Publisher: Transportation Research Board
ISBN: 030922361X
Category : Transportation
Languages : en
Pages : 105
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Book Description
The purpose of this synthesis was to document the past and current experiences of public transit agencies that have planned, implemented, and operated fare-free transit systems. The report concentrates on public transit agencies that are either direct recipients or sub-recipients of federal transit grants and provide fare-free service to everyone in their service area on every mode they provide. The report will be of interest to transit managers and staffs, small urban and rural areas, university, and resort communities, as well as stakeholders and policy makers at all levels who would be interested in knowing the social benefits and macro impacts of providing affordable mobility through fare-free public transit. A review of the relevant literature was conducted for this effort. Reports provide statistics on changes in levels of ridership associated with fare-free service. White papers or agency reports identified by the topic panel or discovered through interviews with fare-free transit managers were also reviewed. Through topic panel input, Internet searches, listserv communications, and APTA and TRB sources, the first comprehensive listing of public transit agencies that provide fare-free service in the United States was identified. A selected survey of these identified public transit agencies yielded an 82% response rate (32/39). The report offers a look at policy and administrative issues through survey responses. Five case studies, achieved through interviews, represent the three types of communities that were found to be most likely to adopt a fare-free policy: rural and small urban, university dominated, and resort communities.
Author: Carol L. Schweiger
Publisher:
ISBN:
Category : Local transit
Languages : en
Pages : 108
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Book Description
Author: Rebecca Elmore-Yalch
Publisher: Transportation Research Board
ISBN: 9780309062725
Category : Transportation
Languages : en
Pages : 218
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Book Description
Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
Author: Transit Cooperative Research Program
Publisher: Transportation Research Board
ISBN: 0309087767
Category : History
Languages : en
Pages : 29
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Book Description
Accompanying CD-ROM contains full text of the manual, Microsoft Excel spreadsheets, and a library of related documents.
Author: Yuko J. Nakanishi
Publisher: Transportation Research Board
ISBN: 0309143519
Category : Transportation
Languages : en
Pages : 136
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Book Description
Ch. 1. Introduction. Background. Project objectives. Technical approach to project. Report organization -- ch. 2. Literature summary. Transit security. Workplace violence. Bus operator training and selection. Video surveillance. Self-defense. Bus operator perspective. International studies -- ch. 3. Survey results. Characteristics of survey respondents. Security provider. Fare and rules enforcement. Standard operating procedures. Definition of "assault". Assault characteristics. Training. Employee assistance. Data collection and reporting. Methods to address operator assaults. Bus operator selection methods. Impact of violence against operators. Effective measures -- ch. 4. Operator protection measures : technology and information management. Barriers. Information management and crime analysis. Video surveillance. Audio surveillance. Automatic vehicle location system. Transit operations decision support system. Emergency communications. DNA kits.
Author: David S. Kessler
Publisher: Transportation Research Board
ISBN: 030907021X
Category : Paratransit services
Languages : en
Pages : 92
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Book Description
The scope of this synthesis is to (1) search out useful information on the use of computer-aided scheduling and dispatch (CASD) in demand-responsive transit (DRT) services, (2) develop an amalgamation or compendium of the current knowledge and successful practices used in computerizing the functions necessary to efficiently and effectively operate such DRT services, and (3) report on measures used to resolve specific problems in planning and implementing CASD. The ultimate objective in compiling a considerable storehouse of information is to make this information available to the public transit community. Private and nonprofit organizations that are providing DRT services will similarly benefit from a review of these results.
Author: Joel Volinski
Publisher: Transportation Research Board
ISBN: 9780309068604
Category : Transportation
Languages : en
Pages : 80
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Book Description
Presents state of the practice information about the various actions transit agencies (and other employers) have taken to help ensure the availability of quality employees in an increasingly competitive employment environment. It focuses on the practices and policies transit agencies have put in place to help minimize absenteeism at their agencies, from which other agencies may find useful applications.
