Customer-driven Benchmarking for Highway Maintenance PDF Download
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Author: Booz Allen Hamilton
Publisher:
ISBN:
Category :
Languages : en
Pages : 13
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Book Description
Author: Booz Allen Hamilton
Publisher:
ISBN:
Category :
Languages : en
Pages : 13
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Book Description
Author: William Albert Hyman
Publisher: Transportation Research Board
ISBN: 0309087864
Category : Benchmarking (Management)
Languages : en
Pages : 276
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Book Description
Author: William Albert Hyman
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 271
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Book Description
"TRB's National Cooperative Highway Research Program (NCHRP) Report 511: Guide for Customer-Driven Benchmarking of Maintenance Activities provides guidance on how to evaluate and improve an agency's performance through a process called "customer-driven benchmarking." The objective of benchmarking is to identify, evaluate, and implement best practices by comparing the performance of agencies"--Publisher's description
Author:
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 13
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Book Description
Author:
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 94
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Book Description
Transportation agencies have recognized that continuous improvement is essential to managing a maintenance organization effectively in the face of growing demand, increasing traffic, tight budgets, and limited staff. Agencies need to improve the effectiveness and efficiency with which they deliver maintenance products and services to customers. Effectiveness refers to the ability of maintenance organizations to deliver products and services that customers want. Efficiency refers to the extent to which resources are minimized in delivering such products and services. In response to the need for continuous improvement, the National Cooperative Highway Research Program (NCHRP) funded NCHRP Project 14-13 - with the objective of developing a primer and a guide on customer-driven benchmarking (CDB). The purpose of the Primer developed for this project is to promote customer-driven benchmarking and educate top management and other managers on the main ideas and benefits. The purpose of the Guide is to provide a "how to" manual. The study has also involved preparing a Final Report, which describes the research project, key findings, conclusions, and recommendations.
Author: W. Hyman
Publisher:
ISBN:
Category : Electronic book
Languages : en
Pages :
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Book Description
Author: Teresa M. Adams
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 48
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Book Description
Author: Harish Shivaramu
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 328
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Book Description
In any drive towards achieving greater efficiency, the first step is to establish a performance measurement process to baseline current performance. An effective performance measurement framework helps in understanding the gap between an organisation's level of performance and best practice, as established from benchmarking against other organisations. Performance measurement, therefore, lies at the heart of any benchmarking project. Numerous benchmarking initiatives in the roading sector have been suggested, tested and implemented during the last two decades in many countries around the world, in order to address issues of accountability and to help achieve improvements in terms of efficiency and effectiveness. Using the key variables in the areas of road maintenance and operations, this study applies the non-parametric Data Envelopment Analysis (DEA) technique to measure and analyse the relative efficiencies of the Road Controlling Authorities (RCAs) in New Zealand.This benchmarking framework was also capable of incorporating contextual and environmental factors which are outside the control of the service providers, such as geology, climate, and vehicle kilometres travelled, in order to undertake a fair and meaningful comparison. The outcomes of this study make several significant research contributions to the existing literature with regard to road maintenance efficiency, its critical performance indicators and the performance measurement process. It will also assist the decision makers in benchmarking the efficient RCAs and the best practices displayed by these units.
Author: National Cooperative Highway Research Program
Publisher:
ISBN:
Category : Highway engineering
Languages : en
Pages : 240
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Book Description
Author: Xianming Shi
Publisher: John Wiley & Sons
ISBN: 1119185068
Category : Technology & Engineering
Languages : en
Pages : 476
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Book Description
The first and only comprehensive guide to best practices in winter road operations Winter maintenance operations are essential to ensure the safety, mobility, and productivity of transportation systems, especially in cold-weather climates, and responsible agencies are continually challenged to provide a high level of service in a fiscally and environmentally responsible manner. Sustainable Winter Road Operations bridges the knowledge gaps, providing the first up-to-date, authoritative, single-source overview and guide to best practices in winter road operations that considers the triple bottom line of sustainability. With contributions from experts in the field from around the world, this book takes a holistic approach to the subject. The authors address the many negative impacts on regional economies and the environment of poorly planned and inadequate winter road operations, and they make a strong case for the myriad benefits of environmentally sustainable concepts and practices. Best practice applications of materials, processes, equipment, and associated technologies and how they can improve the effectiveness and efficiency of winter operations, optimize materials usage, and minimize cost, corrosion, and environmental impacts are all covered in depth. Provides the first up-to-date, authoritative and comprehensive overview of best practices in sustainable winter road operations currently in use around the world Covers materials, processes, equipment, and associated technologies for sustainable winter road operations Brings together contributions by an international all-star team of experts with extensive experience in designing, implementing, and managing sustainable winter road operations Designed to bring professionals involved in transportation and highway maintenance and control up to speed with current best practice Sustainable Winter Road Operations is essential reading for maintenance professionals dealing with snow and ice control operations on highways, motorways and local roads. It is a valuable source of information and guidance for decision makers, researchers, and engineers in transportation engineering involved in transportation and highway maintenance. And it is an ideal textbook for advanced-level courses in transportation engineering.
