Creating the Customer-Driven Library

Creating the Customer-Driven Library PDF Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 9780838908884
Category : Crafts & Hobbies
Languages : en
Pages : 260

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Book Description
Building libraries on the bookstore model.

Creating the Customer-Driven Library

Creating the Customer-Driven Library PDF Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 9780838908884
Category : Crafts & Hobbies
Languages : en
Pages : 260

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Book Description
Building libraries on the bookstore model.

Creating the Customer-Driven Academic Library

Creating the Customer-Driven Academic Library PDF Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 0838909760
Category : Language Arts & Disciplines
Languages : en
Pages : 209

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Book Description
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.

The Customer-Driven Playbook

The Customer-Driven Playbook PDF Author: Travis Lowdermilk
Publisher: "O'Reilly Media, Inc."
ISBN: 1491981229
Category : Business & Economics
Languages : en
Pages : 234

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Book Description
Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop

Countdown to a New Library

Countdown to a New Library PDF Author: Jeannette Woodward
Publisher: American Library Association
ISBN: 9780838907672
Category : Architecture
Languages : en
Pages : 228

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Book Description
Provides advice to librarians overseeing building projects, including guidelines on communicating with architects and contractors, keeping within time and budget constraints, and meeting standards and ADA requirements.

Creating the Customer-driven Library

Creating the Customer-driven Library PDF Author: Jeannette A. Woodward
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 234

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Book Description
Building libraries on the bookstore model.

Assessing Service Quality

Assessing Service Quality PDF Author: Peter Hernon
Publisher: American Library Association
ISBN: 0838913105
Category : Language Arts & Disciplines
Languages : en
Pages : 552

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Book Description
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

The Customer-Focused Library

The Customer-Focused Library PDF Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
ISBN: 1591588766
Category : Language Arts & Disciplines
Languages : en
Pages : 116

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Book Description
A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer's perspective. Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.

Leading Libraries

Leading Libraries PDF Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913172
Category : Language Arts & Disciplines
Languages : en
Pages : 290

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Book Description
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Library and Information Science

Library and Information Science PDF Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 0838911854
Category : Language Arts & Disciplines
Languages : en
Pages : 305

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Book Description
This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

The Quality Library

The Quality Library PDF Author: Sara Laughlin
Publisher: ALA Editions
ISBN:
Category : Business & Economics
Languages : en
Pages : 164

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Book Description
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.