Author: Jean L. Harvey
Publisher: Quality Press
ISBN: 0873899849
Category : Business & Economics
Languages : en
Pages : 203
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Crafting Service Processes
Author: Jean L. Harvey
Publisher: Quality Press
ISBN: 0873899849
Category : Business & Economics
Languages : en
Pages : 203
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Publisher: Quality Press
ISBN: 0873899849
Category : Business & Economics
Languages : en
Pages : 203
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Crafting Service Processes
Author: Jean Harvey
Publisher:
ISBN: 9781953079114
Category : Organizational effectiveness
Languages : en
Pages : 184
Book Description
Publisher:
ISBN: 9781953079114
Category : Organizational effectiveness
Languages : en
Pages : 184
Book Description
Crafting Service Processes
Author: Jean Harvey
Publisher: Quality Press
ISBN: 1953079121
Category : Business & Economics
Languages : en
Pages : 142
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, that's good. If there's a little plus along the way, that's better: you'll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Publisher: Quality Press
ISBN: 1953079121
Category : Business & Economics
Languages : en
Pages : 142
Book Description
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, that's good. If there's a little plus along the way, that's better: you'll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.
Inquiry Into Operations of the United States Air Services
Author: United States. Congress. House. Select Committee of Inquiry into Operations of the United States Air Services
Publisher:
ISBN:
Category : Aeronautics, Military
Languages : en
Pages : 1642
Book Description
Publisher:
ISBN:
Category : Aeronautics, Military
Languages : en
Pages : 1642
Book Description
Craft and Process Studies
Author: Matt Glover
Publisher: Heinemann Educational Books
ISBN: 9780325099736
Category : Education
Languages : en
Pages : 232
Book Description
If you believe that all students should have opportunities to write in genres of their choice but aren't sure how, Matt Glover is here to help. In Craft and Process Studies, Matt makes a compelling case for raising student engagement and writing quality by allowing students to choose the genre they want to write in. Then he shows you how with 17 possible units, divided into craft and process studies, that teach important writing skills while also providing opportunities for choice of genre. Matt uses a predictable structure for each unit that includes suggestions for: - applicable grade ranges - time of year to try - key unit goals and questions - mentor texts - minilesson topics - conferring goals. With key teaching points, ideas for how to fit the units into your existing curriculum, and strategies to overcome common roadblocks, Matt gives you all the specific how-to's for implementing the studies even in school settings where writing units are already set. And with 40 classroom videos, you'll see the power of this work in action.
Publisher: Heinemann Educational Books
ISBN: 9780325099736
Category : Education
Languages : en
Pages : 232
Book Description
If you believe that all students should have opportunities to write in genres of their choice but aren't sure how, Matt Glover is here to help. In Craft and Process Studies, Matt makes a compelling case for raising student engagement and writing quality by allowing students to choose the genre they want to write in. Then he shows you how with 17 possible units, divided into craft and process studies, that teach important writing skills while also providing opportunities for choice of genre. Matt uses a predictable structure for each unit that includes suggestions for: - applicable grade ranges - time of year to try - key unit goals and questions - mentor texts - minilesson topics - conferring goals. With key teaching points, ideas for how to fit the units into your existing curriculum, and strategies to overcome common roadblocks, Matt gives you all the specific how-to's for implementing the studies even in school settings where writing units are already set. And with 40 classroom videos, you'll see the power of this work in action.
Process
Author:
Publisher:
ISBN:
Category : Photomechanical processes
Languages : en
Pages : 20
Book Description
Publisher:
ISBN:
Category : Photomechanical processes
Languages : en
Pages : 20
Book Description
Ethnicity and Medical Care
Author: Alan Harwood
Publisher:
ISBN:
Category : Ethnic groups
Languages : en
Pages : 1492
Book Description
Ethnicity and Medical Care equips health professionals with the ethnographic data they need to deliver better health care within American communities of urban blacks, Chinese, Haitians, Italians, Mexicans, Navajos, and Puerto Ricans. Each chapter, dealing in turn with one of these seven American subcultures, reviews the available demographic and epidemiological data and examines sociocultural influences on each major phase of illness. Topics range from culture-specific syndromes such as susto or "evil eye," to concepts of disease based on blood perturbations or God's punishment, to lay-referral networks, consultation of mainstream and non-mainstream sources of medical care, and adherence to treatment regimens. But ethnic behavior often entails general styles of interaction--attitudes toward authority figures, sex-role allocations, and ways of expressing emotion and asking for help--that are carried over into the healthcare setting. Accordingly, Ethnicity and Medical Care also offers general guidelines for providing more personalized, culturally relevant care for any ethnically affiliated patient.
Publisher:
ISBN:
Category : Ethnic groups
Languages : en
Pages : 1492
Book Description
Ethnicity and Medical Care equips health professionals with the ethnographic data they need to deliver better health care within American communities of urban blacks, Chinese, Haitians, Italians, Mexicans, Navajos, and Puerto Ricans. Each chapter, dealing in turn with one of these seven American subcultures, reviews the available demographic and epidemiological data and examines sociocultural influences on each major phase of illness. Topics range from culture-specific syndromes such as susto or "evil eye," to concepts of disease based on blood perturbations or God's punishment, to lay-referral networks, consultation of mainstream and non-mainstream sources of medical care, and adherence to treatment regimens. But ethnic behavior often entails general styles of interaction--attitudes toward authority figures, sex-role allocations, and ways of expressing emotion and asking for help--that are carried over into the healthcare setting. Accordingly, Ethnicity and Medical Care also offers general guidelines for providing more personalized, culturally relevant care for any ethnically affiliated patient.
Biennial Report - Vermont State Board of Education
Author: Vermont. State Board of Education
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 1574
Book Description
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 1574
Book Description
Federal Civil Rules Handbook, 2003
Author: Steven Baicker-McKee
Publisher:
ISBN: 9780314103239
Category : Civil procedure
Languages : en
Pages : 1668
Book Description
Publisher:
ISBN: 9780314103239
Category : Civil procedure
Languages : en
Pages : 1668
Book Description
Selected Data on the Occupation of Japan
Author: Supreme Commander for the Allied Powers
Publisher:
ISBN:
Category : Japan
Languages : en
Pages : 230
Book Description
Publisher:
ISBN:
Category : Japan
Languages : en
Pages : 230
Book Description