Complaint Handling in the Rehabilitation of Aceh and Nias PDF Download
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Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9292547348
Category : Business & Economics
Languages : en
Pages : 280
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Book Description
An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9292547348
Category : Business & Economics
Languages : en
Pages : 280
Get Book Here
Book Description
An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9290928239
Category : Business & Economics
Languages : en
Pages : 49
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Book Description
This report summarizes the progress of the Southeast Asia Department (SERD) of the Asian Development Bank (ADB) in mainstreaming knowledge in its development support to countries supported by the department in 2010-2011. It outlines the guiding principles of a knowledge management framework in the context of the ADB operations cycle, and summarizes selected knowledge products generated, disseminated, and used in SERD lending and nonlending operations at different stages of the cycle. The report concludes with lessons and recommendations on the further strengthening of the "knowledge first, finance follows" principle to more effectively meet the increasing demands by each client country for knowledge as an integral part of ADB development assistance to the region.
Author: Florian Steinberg
Publisher: Asian Development Bank
ISBN: 9290921358
Category : Political Science
Languages : en
Pages : 318
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Book Description
In December 2004, a seaquake shook the Indian Ocean, producing a powerful tsunami. The greatest damage occurred in Indonesia, nearest the quake's epicenter. The Asian Development Bank responded with a $290 million grant under the Earthquake and Tsunami Emergency Support Project. Housing accounted for more of this grant than any other sector. While this book focuses on housing, more broadly it is about how implementing post-disaster projects under exceedingly difficult conditions can achieve success, while simultaneously incorporating the community-based approach recommended by donors. The book's refreshing glimpse into on-the-ground, post-disaster project implementation contains important lessons for future disaster-response donor assistance.
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9290920432
Category : Business & Economics
Languages : en
Pages : 230
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Book Description
This publication suggests solutions that can be built into the design of urban development projects undertaken by the Asian Development Bank (ADB) to address the common problems and grievances of the urban poor, and to improve urban governance overall. It also identifies succesful or promising community-based approaches to dispute resolution that can be useful in urban project design. It uses ADB's Governance Policy as a framework for analyzing key findings of Access to Justice for the Urban Poor, a regional technical assistance grant to four developing member countries in Asia and the Pacific- Bangladesh, Indonesia, the Hilippines, and Thailand. The findings consist of case studies illustrating typical problems encountered by the poor in connection with access to urban assets and services, and identifies the types of grievances or disputes that may arise because of these issues. The publication reproduces key case studies to illustrate significant concepts.
Author: Ian Davis
Publisher: Routledge
ISBN: 1317644867
Category : Business & Economics
Languages : en
Pages : 339
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Book Description
This book uses two international frameworks—the Millennium Development Goals and the Hyogo Framework for Action, a program focused on disaster risk management—to study the key trends in the region in terms of disaster incidence, sources of vulnerability and social and economic challenges. As both frameworks draw to a close, international debate is taking place during the period 2012–2015 on their current progress. This book seeks to help readers understand the process better. The chapters are written by eight independent internationally based authors. Collectively, they have extensive regional experience in the areas of disaster risk management and climate change as well as working in academia, research, consultancy, the UN and international agencies, government and the NGO sector. The analysis presented benefits from their varied backgrounds in medicine, architecture, economics, engineering, planning, social studies, development studies and political science. Throughout the book, relevant examples, drawn from the region, are included to ‘earth’ the project in the harsh realities of risk and disaster impact.
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9290922893
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
The 2010 Annual Report of the Board of Directors to the Board of Governors of the Asian Development Bank (ADB) reviews ADB's operations, projects, internal administration, financial management and includes a separate report on the activities of the Special Funds of ADB. The report also contains chapters on regional, sectoral and thematic highlights. It also includes the complete financial statements and opinions of the independent auditors, a statistical annex, and appendixes.
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 929254778X
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
This publication presents a snapshot of the Asian Development Bank's (ADB) environmental strategies, programs, initiatives, partnerships, and a range of activities that demonstrate ADB's commitment to support environmentally sustainable growth in Asia and the Pacific---a strategic agenda of ADB's Strategy 2020. The report highlights innovations designed in selected ADB-supported projects with environmental sustainability as a theme that were approved in 2008–2010. It also discusses the emerging environmental challenges in the region, and previews ADB's strategies to strengthen its operational emphasis on the environment, including climate change, that would help realize green growth in Asia and the Pacific.
Author: Aris Ananta
Publisher: Institute of Southeast Asian Studies
ISBN: 9812303952
Category : Nature
Languages : en
Pages : 126
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Book Description
Examines some issues faced by the people in the province of Nanggroe Aceh Darussalam after the tsunami of 26 December, 2004.
Author: Abhas K. Jha
Publisher: World Bank Publications
ISBN: 0821382683
Category : Social Science
Languages : en
Pages : 408
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Book Description
This handbook is designed to guide public sector managers and development practitioners through the process of large-scale housing reconstruction after major disasters, based on the experiences of recent reconstruction programs in Aceh (Indonesia), Sri Lanka, Pakistan, Gujarat (India) and Bam (Iran).
Author: Daljit Singh
Publisher: Institute of Southeast Asian Studies
ISBN: 9812303731
Category : History
Languages : en
Pages : 383
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Book Description
Contains contributions by experts that discuss the significant issues and events of 2006 in each of the Southeast Asian nations and the region as a whole.
