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Author: Roger Mills
Publisher: Management Pocketbooks
ISBN: 1907077030
Category : Business & Economics
Languages : en
Pages : 130
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Book Description
Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance. The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. It also describes why some competency initiatives don't work and how to make sure that yours does.
Author: Roger Mills
Publisher: Management Pocketbooks
ISBN: 1907077030
Category : Business & Economics
Languages : en
Pages : 130
Get Book Here
Book Description
Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance. The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. It also describes why some competency initiatives don't work and how to make sure that yours does.
Author: Mike Pezet
Publisher: Pocketbooks
ISBN: 1907078754
Category : Business & Economics
Languages : en
Pages : 115
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Book Description
tips tools and techniques to help recognise common mistakes and become a purposeful listner
Author: Mary Richards
Publisher: Management Pocketbooks
ISBN: 1907077634
Category : Business & Economics
Languages : en
Pages : 114
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Book Description
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author: Stella Collins
Publisher: Management Pocketbooks
ISBN: 1908284269
Category : Education
Languages : en
Pages : 115
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Book Description
How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.
Author: Richard Payne
Publisher: Management Pocketbooks
ISBN: 190707788X
Category : Business & Economics
Languages : en
Pages : 114
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Book Description
The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations. It will enable individuals to analyse their speaking voices and establish what aspects they wish to improve. The advice and information are relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is aimed at end-users and at trainers who deliver courses on general communications and/or presentation skills. Breathing control, projection, use of emphasis, speech rate, vocal care and maintenance, vowel formation, fluency, pauses, clarity, dialect, inflection, releasing the voice and numerous other topics are covered in the book. It's author, Richard Payne, is a voice coach and management trainer. 'A good introduction for anyone who wants common sense advice about how to use their voice effectively', says one of the reviewers on Amazon. 'The book does what it says in the blurb and does not blind you with science.'
Author: Frank Scott-Lennon
Publisher: Management Pocketbooks
ISBN: 1907077138
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion. The 2nd edition of this popular title has been brought up-to-date by the author and there are new illustrations throughout. Reviewing the Appraisals Pocketbook, Management Today concluded: 'This little book provides a lot of help. It challenges managers to ask themselves whether they understand what an appraisal is for, and what questions they should be asking'.
Author: Ian Fleming
Publisher: Management Pocketbooks
ISBN: 1908284048
Category : Self-Help
Languages : en
Pages : 113
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Book Description
Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required. Next, the opportunities for coaching and the potential pitfalls are highlighted. A checklist and a case study end the Pocketbook on a practical note. "Encapsulated my belief in the potential of people and showed me how to translate this into appropriate action" "For UK plc to win a global marketplace it is essential for managers and leaders to understand learning and to develop coaching skills. This pocketbook provides a very readable insight into understanding the challenge." "An amazing amount of ground has been covered in this little book - it unravels a complex subject in a very practical and easy to understand format."
Author: Ian Fleming
Publisher: Management Pocketbooks
ISBN: 1908284005
Category : Business & Economics
Languages : en
Pages : 131
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Book Description
The Time Management Pocketbook is one of our most popular titles, now in its 6th edition. Effective use of time is not just about using your diary better; it calls for many management skills. The author looks at these skills within the context of a time management model. The model breaks down the process of managing time into these headings: managing what you do, managing where you work, managing communications, managing to work with others, and managing everyday. Skills covered include: objective setting, decision-making, problem-solving, creativity, assertiveness, listening, questioning, reading, writing, and handling paperwork and phone calls.
Author: Mike Clayton
Publisher: Management Pocketbooks
ISBN: 1908284412
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
Get off to a flying start as a new manager, with the help of this time-saving ebook. Each chapter can be read in five minutes or less (ideal for reading in your coffee break or on the train) yet the tips you'll pick up can benefit you throughout your whole career. The short chapters are structured so that you can read them in any order, dipping into your chosen topic as the need arises. Topics include: assertiveness, career development, decision making, handling difficult conversations, interviewing (and being interviewed), learning, listening, managing meetings, negotiating, NLP, organising yourself, persuading, presenting, rapport, report writing, self-confidence, stress management, time management and transactional analysis. Each comes with an exercise to help you put your newly-gained know-how into action straight away. Now you don't need to search through numerous lengthy management books trying to unearth the gems that will actually be of use in your everyday work - Mike Clayton has done that hard work for you, distilling some of the most helpful business models and presenting you with the essence: clear, succinct summaries of the techniques that will serve you best. Quick Tips For Managers will be helpful to experienced managers too, as a concise refresher.
Author: Margaret Chapman
Publisher: Pocketbooks
ISBN: 9781906610425
Category : Emotional intelligence
Languages : en
Pages : 112
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Book Description
In the Emotional Intelligence Pocketbook - now in its secondedition - author Margaret Chapman, coaching psychologist andcoach-supervisor, demystifies a complex subject thathitherto has only been covered by academic, heavyweightliterature. The book takes readers through each of the fivesteps to attaining EI and describes how organisations ......
