Workshop in a Box: Communication Skills for IT Professionals PDF Download
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Author: Abhinav Kaiser
Publisher: Packt Publishing Ltd
ISBN: 1783000775
Category : Business & Economics
Languages : en
Pages : 155
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Book Description
This book is for anyone who works with technology and wants to develop their communication skills. If you want to develop better working, relationships, communicate your ideas more effectively, and build a wider culture of collaboration and understanding, this book has been created for you.
Author: Matt Abrahams
Publisher:
ISBN: 9781465290472
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
50 Scientifically-Supported Techniques to Create More Confident and Compelling Speakers
Author: Abhinav Kaiser
Publisher: Packt Publishing Ltd
ISBN: 1783000775
Category : Business & Economics
Languages : en
Pages : 155
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Book Description
This book is for anyone who works with technology and wants to develop their communication skills. If you want to develop better working, relationships, communicate your ideas more effectively, and build a wider culture of collaboration and understanding, this book has been created for you.
Author: Marshall Rosenberg, Ph.D.
Publisher: Sounds True
ISBN: 9781591794431
Category : Psychology
Languages : en
Pages : 0
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Book Description
Marshall Rosenberg's remarkable process of Nonviolent CommunicationTM has gained worldwide recognition as a tool for turning even the most volatile situations into a natural interchange of compassion, generosity, and mutual enrichment. Modeled after this visionary peacemaker's nine-day international intensive retreats, The Nonviolent Communication Training Course presents the first ever self-guided curriculum for putting Rosenberg's transformative ideas into everyday practice—whether you're at the office, at the dinner table, in a parent-teacher conference—any situation where you want to honor what is alive in yourself and others. Join the pioneering creator of NVC for more than nine hours of in-depth instruction that includes: Nine immersive CDs that teach you how to use NVC to discuss difficult emotions, deepen intimate relationships, mediate impossible conflicts, and much moreWorkbook with more than 50 exercises to strengthen your ability to successfully apply NVC in the fieldSeven Nonviolent Communication training cards you can use on the spot to express yourself and listen to othersCourse objectives: Identify the four steps of the Nonviolent Communication processEmploy the four-step Nonviolent Communication process in every dialogue you engage inUtilize empathy to safely confront anger, fear, and other powerful emotionsDiscover how to overcome the blocks to compassion, and open to our natural desire to enrich the lives of those around us
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Dan Landis
Publisher: Elsevier
ISBN: 1483138879
Category : Social Science
Languages : en
Pages : 287
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Book Description
Handbook of Intercultural Training, Volume I: Issues in Theory and Design is a compilation of nine essays dealing with a problem central to today's complex world: ""How can people best live and work with others who come from very different cultural backgrounds?"" The major focus of the nine essays in this book is the experience of living and working for long periods in other cultures. The book also focuses on other types of cross-cultural experiences, such as majority-minority group relations, training and preparation, and integration. There are analyses of possible experiences people may have, such as stress during adjustments. Other authors in this book address the benefits of intercultural action and integration into a country's educational system. International education is seen to benefit through a greater attention to face-to-face cross-cultural experience. The first seven essays are good descriptions of intercultural behavior and training, while Chapter 8 is an evaluation of cross-cultural training. The last chapter describes the atlas of affective meanings containing 620 concepts from 30 languages/culture communities for use in intercultural training and education. Behavioral and social scientists, trainers and cross-cultural scientists, overseas businessmen, foreign students, diplomats, immigrants, and other people who work in different cultures will find this handbook very helpful.
Author: United States. Office of Personnel Management. Denver Regional Training Center
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 128
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Book Description
Author: Rainer Dietrich
Publisher: Helmut Buske Verlag
ISBN: 3875489527
Category : Literary Criticism
Languages : en
Pages : 181
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Book Description
Eine Zigarre rauchen, Zeitung lesen und sich am Kopf kratzen, das kann man gleichzeitig - und zwar mühelos, konstatiert John Searle. Ein Auto im Dunkeln in eine enge Parklücke rangieren und zugleich dem Beifahrer erklären, wo die Opernkarten sind, ist heikel und mehr als heikel, wenn die Ouvertüre schon begonnen hat. Dass die Sprachverwendung, produktiv und perzeptiv, eine anspruchsvolle kognitive Aktivität ist, zeigt sich, wenn das kognitive System gleichzeitig andere anspruchsvolle Leistungen durchführt. Dann vermindert sich die Leistung, die eine oder die andere oder beide. Die Frage nach der sprachliche Performanz unter so genannten Doppelaufgabenbedingungen ist für die Sprachforschung so spannend wie ungewohnt. Antworten darauf sind nicht nur von akademischem Interesse. Im Cockpit eines Linienjets, am Operationstisch und in der Leitwarte eines Kernkraftwerks verursacht eingeschränkte Kommunikationsleistung unmittelbare Gefahr. In diesem Heft berichten u.a. Linguisten und Psycholinguisten (Krifka, Dietrich), Human-Factors-Experten (Helmreich, Sexton), Arbeitspsychologen (Grote, Sträter) über Prinzipien der Sprachverwendung unter Aufgabendruck und Zeitdruck. Abstracts: Using Language in the Cockpit: Relationships with Workload and Performance J. Bryan Sexton & Robert L. Helmreich Few events attract as much international attention as an accident involving a commercial jumbo jet airplane. The public, the airlines, the airplane manufacturers, and particularly the friends and family of passengers demand answers. The work presented here illustrates the importance of flight deck communication in flight safety through a simulator study of how and what pilots communicate. This investigation utilized a computer-based linguistic method of text analysis as well as a micro-coding of communication content. Analyses of simulator transcripts demonstrated that several language dimensions were associated with higher performance, fewer errors, and better communication. The ways in which pilots used language varied as a function of crew position and level of workload. Additionally, language use in the first flight of a crew pairing was associated with performance in subsequent flights. Group Interaction in the Cockpit: Some Linguistic Factors Manfred Krifka, Silka Martens, and Florian Schwarz For a number of years it has been recognized that the social dynamics of group interaction is an import factor in the origin of accidents and in the way how accidents or accident-prone situations are handled in aviation (cf. Helmreich 1997a, 1997b). Factors related to interpersonal communication have been implicated in up to 80% of all aviation accidents over the past 20 years. As a reaction to this, Crew Resource Management (CRM) has been developed with the goal of rating and improving crew performance in aviation and in other fields in which professional groups interact in situations of high taskload and potential risk (cf. Helmreich ea. 1999). As far as this can be estimated at all, installing CRM techniques in the major American and European airlines has resulted in a definite improvement in the safety of commercial aviation. In spite of this success of CRM, practitioners in the field feel that, beyond the general social dynamics of group interaction, there might be potential problems relating to language and communication in such settings. In this article, we first summarize some aspects of previous research in this area. Then we report findings from a project that one of us, Manfred Krifka, has carried out, using transcripts of flight simulator sessions with pilots of a commercial American airline. We will discuss some of the problems of this project. Finally, we describe an ongoing continuation of that project that uses flight simulator sessions with pilots of a commercial German airline.
Author: International Statistical Programs Center (U.S.)
Publisher:
ISBN:
Category : Statistics
Languages : en
Pages : 32
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Book Description
Population statistics and demographic analysis, sampling and survey methods, agricultural surveys and censuses, economic surveys and censuses, computer data systems.
Author: Lori Frost
Publisher:
ISBN: 9781928598053
Category : Appareils de communication pour handicapés
Languages : en
Pages : 396
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Book Description
This book presents an updated description of The Picture Exchange Communication System (PECS). It begins with a discussion of the "big picture," or the authors view on the importance of laying the foundation for communication training by systematically structuring the learning environment (be it in the home, community or school). This approach, The Pyramid Approach to Education, embraces the principals of broad-spectrum applied behavior analysis and emphasizes the development of functional communication skills, independent of communication modality. The Pyramid Approach is one of the few approaches that encourages creativity and innovation on the teacher's part through databased decision making.
Author: Terry Gillen
Publisher: Human Resource Development
ISBN: 0874252261
Category : Consumer satisfaction
Languages : en
Pages : 521
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Book Description
20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.
