Author: Connor, Mary
Publisher: McGraw-Hill Education (UK)
ISBN: 0335243851
Category : Business & Economics
Languages : en
Pages : 298
Book Description
The book explains how to get the most out of coaching and mentoring
Coaching And Mentoring At Work: Developing Effective Practice
Author: Connor, Mary
Publisher: McGraw-Hill Education (UK)
ISBN: 0335243851
Category : Business & Economics
Languages : en
Pages : 298
Book Description
The book explains how to get the most out of coaching and mentoring
Publisher: McGraw-Hill Education (UK)
ISBN: 0335243851
Category : Business & Economics
Languages : en
Pages : 298
Book Description
The book explains how to get the most out of coaching and mentoring
Coaching and Mentoring at Work: Developing Effective Practice
Author: Mary Connor
Publisher: McGraw-Hill Education (UK)
ISBN: 0335226930
Category : Psychology
Languages : en
Pages : 306
Book Description
The third edition of this popular, practical and authoritative book has been revised and updated, with two new chapters. It is aimed at coaches, mentors and clients and features: Nine key principles of effective coaching and mentoring, showing how to apply them Discussion of differences between coaching and mentoring across different contexts and sectors Ideas about how to be an effective coach or mentor and how to be an effective client Self-development checklists and prompts, and a wealth of interactive case material New chapter on useful approaches and models The Skilled Helper model and how to apply it to coaching and mentoring A range of tried and tested tools and techniques Ethical issues, reflective practice and supervision New chapter in which coaches and mentors share experiences from Business, Health, Education & the Public Sector "So many people think that mentoring is simple – you just pass on what you know from the pinnacle of your wisdom and experience. In fact when well done it is the art that conceals art. Similarly there is an art in making what is not simple sound accessible and do-able, which is exactly what this book does. It breaks the news very gently and very clearly that successful mentoring and coaching is nothing like as easy as it looks, either to be a good mentor or to be a good mentee. Throughout the book the message is clear: being a coach or mentor is very different from the expert helper role familiar to most managers - a lot more difficult and a lot more effective and here is how to do it." Jenny Rogers, Executive Coach and author of Coaching Skills: The Definitive Guide to Being a Coach, Fourth Edition (Open University Press, 2016), UK "The third edition of Coaching & Mentoring at Work has been revised and updated. There are two new chapters: 'Coaching & Mentoring Approaches and Models', and 'Glimpses of Coaches and Mentors at Work'. Readers of the previous editions have valued the focus on effective and ethical practice as well as the clear links between principles, approaches, skills, tools, techniques and interactive case examples. This latest edition continues to be an excellent resource for coaching and mentoring purchasers, providers and students." Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA "It is great to see this new updated edition of Mary Connor and Julia Pokora’s book, which shows how much is developing and changing in this fast moving field." Peter Hawkins, Professor of Leadership, Henley Business School, Chairman of Renewal Associates, author of many books including Creating a Coaching Culture (Open University Press, 2012) and Leadership Team Coaching (2014), UK "This new edition from Connor and Pokora has some new and interesting additions. In the ten years since the first edition, much has happened in the coaching and mentoring world. The highlighting of ethical issues in Part 1 of the book recognises that the coaching and mentoring worlds have become much more aware of ethical concerns. The addition of insights into the variety of models for coaching and mentoring and the practical nature of Part 2 of the book is welcome and the shift of focus in Part 3 to Coach and Mentor Development reflects contemporary debate. Written in a practical and accessible style, this book is a must for those working with coaching and mentoring." Professor Bob Garvey, Managing Partner, The Lio Partnership, UK "When this book was first published in 2007 it immediately became an invaluable reference and source of guidance for the part of my work involved with the development mentoring of engineers and engineering project management professionals. The restructured content and additional material provided by the third edition
Publisher: McGraw-Hill Education (UK)
ISBN: 0335226930
Category : Psychology
Languages : en
Pages : 306
Book Description
The third edition of this popular, practical and authoritative book has been revised and updated, with two new chapters. It is aimed at coaches, mentors and clients and features: Nine key principles of effective coaching and mentoring, showing how to apply them Discussion of differences between coaching and mentoring across different contexts and sectors Ideas about how to be an effective coach or mentor and how to be an effective client Self-development checklists and prompts, and a wealth of interactive case material New chapter on useful approaches and models The Skilled Helper model and how to apply it to coaching and mentoring A range of tried and tested tools and techniques Ethical issues, reflective practice and supervision New chapter in which coaches and mentors share experiences from Business, Health, Education & the Public Sector "So many people think that mentoring is simple – you just pass on what you know from the pinnacle of your wisdom and experience. In fact when well done it is the art that conceals art. Similarly there is an art in making what is not simple sound accessible and do-able, which is exactly what this book does. It breaks the news very gently and very clearly that successful mentoring and coaching is nothing like as easy as it looks, either to be a good mentor or to be a good mentee. Throughout the book the message is clear: being a coach or mentor is very different from the expert helper role familiar to most managers - a lot more difficult and a lot more effective and here is how to do it." Jenny Rogers, Executive Coach and author of Coaching Skills: The Definitive Guide to Being a Coach, Fourth Edition (Open University Press, 2016), UK "The third edition of Coaching & Mentoring at Work has been revised and updated. There are two new chapters: 'Coaching & Mentoring Approaches and Models', and 'Glimpses of Coaches and Mentors at Work'. Readers of the previous editions have valued the focus on effective and ethical practice as well as the clear links between principles, approaches, skills, tools, techniques and interactive case examples. This latest edition continues to be an excellent resource for coaching and mentoring purchasers, providers and students." Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA "It is great to see this new updated edition of Mary Connor and Julia Pokora’s book, which shows how much is developing and changing in this fast moving field." Peter Hawkins, Professor of Leadership, Henley Business School, Chairman of Renewal Associates, author of many books including Creating a Coaching Culture (Open University Press, 2012) and Leadership Team Coaching (2014), UK "This new edition from Connor and Pokora has some new and interesting additions. In the ten years since the first edition, much has happened in the coaching and mentoring world. The highlighting of ethical issues in Part 1 of the book recognises that the coaching and mentoring worlds have become much more aware of ethical concerns. The addition of insights into the variety of models for coaching and mentoring and the practical nature of Part 2 of the book is welcome and the shift of focus in Part 3 to Coach and Mentor Development reflects contemporary debate. Written in a practical and accessible style, this book is a must for those working with coaching and mentoring." Professor Bob Garvey, Managing Partner, The Lio Partnership, UK "When this book was first published in 2007 it immediately became an invaluable reference and source of guidance for the part of my work involved with the development mentoring of engineers and engineering project management professionals. The restructured content and additional material provided by the third edition
Coaching and Mentoring at Work
Author: Mary Connor
Publisher: Open University Press
ISBN: 9780335221776
Category : Business & Economics
Languages : en
Pages : 224
Book Description
"There are excellent chapters on how to train and develop coaching and mentoring skills and on practical ethics…This is a superb book and an excellent resource for existing mentors and coaches. It will also be a valuable introduction for potential clients – and is likely to encourage them to become coaches and mentors in their own right." The British Journal of Psychiatry “This engaging, comprehensive and practical book explains how to get the most out of coaching and mentoring. The authors identify the key principles of effective practice and make the text come alive through frequent use of interactive case material. It is a sound resource for those already engaged in, or thinking about, coaching and mentoring.” Dr Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA. "In the burgeoning field of coaching, Mary Connor and Julia Pokora have provided a very readable and accessible book that anyone who is thinking of becoming a coach or mentor should read. It provides very clear frameworks, tools and questions that can help a person decide whether this is the right direction for them and how to go about developing the competences, capabilities and capacities necessary." Dr Peter Hawkins, Chairman of Bath Consultancy Group, UK and leading author and expert on coaching supervision. "In all this is a thought provoking, well tested book of value to practitioners and trainers alike. For those who have not read deeply about Egan's model, it offers the best summary I know of the richness of this framework and the use of it in a 1:1 learning relationship." International Journal of Mentoring and Coaching Coaching and mentoring are now mainstream activities in organizations. This unique book focuses on the common ground between coaching and mentoring, offering nine key principles for effective practice. It answers questions asked not only by coaches and mentors but also by clients, including: How can I be an effective coach or mentor? How can I be an effective client? What are some useful tools and techniques? How can I train and develop as a coach or mentor? What are the ethical issues in coaching and mentoring? How is a coaching or mentoring culture developed at work? Coaching and Mentoring at Work is essential reading for coaches, mentors, clients, managers, leaders, professionals, HR specialists, trainers, consultants and students. The book will help you to: Improve your skills Use a tried and tested framework Enhance working relationships Learn from practical exercises Develop as a coach, mentor or client Lead and manage effectively
Publisher: Open University Press
ISBN: 9780335221776
Category : Business & Economics
Languages : en
Pages : 224
Book Description
"There are excellent chapters on how to train and develop coaching and mentoring skills and on practical ethics…This is a superb book and an excellent resource for existing mentors and coaches. It will also be a valuable introduction for potential clients – and is likely to encourage them to become coaches and mentors in their own right." The British Journal of Psychiatry “This engaging, comprehensive and practical book explains how to get the most out of coaching and mentoring. The authors identify the key principles of effective practice and make the text come alive through frequent use of interactive case material. It is a sound resource for those already engaged in, or thinking about, coaching and mentoring.” Dr Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA. "In the burgeoning field of coaching, Mary Connor and Julia Pokora have provided a very readable and accessible book that anyone who is thinking of becoming a coach or mentor should read. It provides very clear frameworks, tools and questions that can help a person decide whether this is the right direction for them and how to go about developing the competences, capabilities and capacities necessary." Dr Peter Hawkins, Chairman of Bath Consultancy Group, UK and leading author and expert on coaching supervision. "In all this is a thought provoking, well tested book of value to practitioners and trainers alike. For those who have not read deeply about Egan's model, it offers the best summary I know of the richness of this framework and the use of it in a 1:1 learning relationship." International Journal of Mentoring and Coaching Coaching and mentoring are now mainstream activities in organizations. This unique book focuses on the common ground between coaching and mentoring, offering nine key principles for effective practice. It answers questions asked not only by coaches and mentors but also by clients, including: How can I be an effective coach or mentor? How can I be an effective client? What are some useful tools and techniques? How can I train and develop as a coach or mentor? What are the ethical issues in coaching and mentoring? How is a coaching or mentoring culture developed at work? Coaching and Mentoring at Work is essential reading for coaches, mentors, clients, managers, leaders, professionals, HR specialists, trainers, consultants and students. The book will help you to: Improve your skills Use a tried and tested framework Enhance working relationships Learn from practical exercises Develop as a coach, mentor or client Lead and manage effectively
Developing Mentoring and Coaching Relationships in Early Care and Education
Author: Marilyn Chu
Publisher: Prentice Hall
ISBN: 9780132658232
Category : Education
Languages : en
Pages : 198
Book Description
Developing Mentoring and Coaching Relationships in Early Care and Education is the ideal resource for anyone charged with guiding teachers as they encounter real world challenges in today's early childhood programs and can turn to this practical new resource as they work with supervisors and teacher-leaders to achieve greater professional effectiveness while bridging the gap between the vision for quality and actual practice. The book is packed with helpful reflective questions, illustrative mentoring and coaching scenarios, and ready-to-implement planning tools. The focus is on encouraging reflection on current practices in order to achieve quality programs, meet teaching standards, and promote positive outcomes for children in these times of rising standards and, in many cases, lower levels of support.
Publisher: Prentice Hall
ISBN: 9780132658232
Category : Education
Languages : en
Pages : 198
Book Description
Developing Mentoring and Coaching Relationships in Early Care and Education is the ideal resource for anyone charged with guiding teachers as they encounter real world challenges in today's early childhood programs and can turn to this practical new resource as they work with supervisors and teacher-leaders to achieve greater professional effectiveness while bridging the gap between the vision for quality and actual practice. The book is packed with helpful reflective questions, illustrative mentoring and coaching scenarios, and ready-to-implement planning tools. The focus is on encouraging reflection on current practices in order to achieve quality programs, meet teaching standards, and promote positive outcomes for children in these times of rising standards and, in many cases, lower levels of support.
Coaching and Mentoring for Academic Development
Author: Kay Guccione
Publisher: Emerald Group Publishing
ISBN: 1789739098
Category : Education
Languages : en
Pages : 148
Book Description
Learning through dialogue brings a powerful opportunity to navigate professional demands and meet the challenges of a turbulent world. Written for all who mentor or coach in universities, this book addresses a critical question: how can mentoring and coaching be an effective and accessible way to support researcher and academic development?
Publisher: Emerald Group Publishing
ISBN: 1789739098
Category : Education
Languages : en
Pages : 148
Book Description
Learning through dialogue brings a powerful opportunity to navigate professional demands and meet the challenges of a turbulent world. Written for all who mentor or coach in universities, this book addresses a critical question: how can mentoring and coaching be an effective and accessible way to support researcher and academic development?
Coaching and Mentoring for Work-Life Balance
Author: Julie Haddock-Millar
Publisher: Routledge
ISBN: 1000145042
Category : Business & Economics
Languages : en
Pages : 171
Book Description
The coaching and mentoring profession is facing a major challenge – helping clients cope effectively with life’s complexities and conflicting demands in a rapidly changing environment. Conversations around work-life balance need to address not only the interconnectedness of work, leisure, home, and social life but also the fact that these elements are in flux and require continuous rebalancing. This book is a practical and evidence-based resource to help coaches and mentors in supporting clients to achieve greater work-life balance. Written by an experienced academic-practitioner team, this book provides coaches and mentors with a way of addressing work-life tensions with their clients. It is grounded in research and practice and offers a wide range of tools and techniques which are supported with real-life case studies illustrating how they can be employed. On top of this, readers are also supported with reflective questions to enhance understanding and a series of downloadable worksheets for practical use. Coaching and Mentoring for Work-Life Balance is essential reading for professional coaches and mentors who are helping their clients to develop personal resilience and will also be a valuable resource for students in postgraduate coaching and mentoring courses. The authors present some of the latest thinking on this topic, underpinned by their own research and model for work-life balance, making the book indispensable to all those engaged in leadership, coaching, mentoring, and supervision.
Publisher: Routledge
ISBN: 1000145042
Category : Business & Economics
Languages : en
Pages : 171
Book Description
The coaching and mentoring profession is facing a major challenge – helping clients cope effectively with life’s complexities and conflicting demands in a rapidly changing environment. Conversations around work-life balance need to address not only the interconnectedness of work, leisure, home, and social life but also the fact that these elements are in flux and require continuous rebalancing. This book is a practical and evidence-based resource to help coaches and mentors in supporting clients to achieve greater work-life balance. Written by an experienced academic-practitioner team, this book provides coaches and mentors with a way of addressing work-life tensions with their clients. It is grounded in research and practice and offers a wide range of tools and techniques which are supported with real-life case studies illustrating how they can be employed. On top of this, readers are also supported with reflective questions to enhance understanding and a series of downloadable worksheets for practical use. Coaching and Mentoring for Work-Life Balance is essential reading for professional coaches and mentors who are helping their clients to develop personal resilience and will also be a valuable resource for students in postgraduate coaching and mentoring courses. The authors present some of the latest thinking on this topic, underpinned by their own research and model for work-life balance, making the book indispensable to all those engaged in leadership, coaching, mentoring, and supervision.
Coaching and Mentoring
Author: Eric Parsloe
Publisher: Kogan Page Publishers
ISBN: 0749477636
Category : Business & Economics
Languages : en
Pages : 352
Book Description
Start measuring the impact of coaching activities and align coaching and mentoring to an organization's overall business strategy. Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. It provides strategies that can be applied to any situation, including life coaching, business coaching and community mentoring. Now in its third edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision. There is also a brand new section on practical applications of coaching and mentoring for organizations, which includes advice on how to align coaching and mentoring strategies to overall business goals and how to provide evidence for its transformational impact on employee performance. Full of practical advice, case studies and examples, this comprehensive guide will be of value to everyone involved in any aspect of coaching and mentoring.
Publisher: Kogan Page Publishers
ISBN: 0749477636
Category : Business & Economics
Languages : en
Pages : 352
Book Description
Start measuring the impact of coaching activities and align coaching and mentoring to an organization's overall business strategy. Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. It provides strategies that can be applied to any situation, including life coaching, business coaching and community mentoring. Now in its third edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision. There is also a brand new section on practical applications of coaching and mentoring for organizations, which includes advice on how to align coaching and mentoring strategies to overall business goals and how to provide evidence for its transformational impact on employee performance. Full of practical advice, case studies and examples, this comprehensive guide will be of value to everyone involved in any aspect of coaching and mentoring.
Beyond Goals
Author: Susan David
Publisher: Routledge
ISBN: 1317174720
Category : Education
Languages : en
Pages : 328
Book Description
What is there in developmental relationships beyond setting and striving to achieve goals? The presence of goals in coaching and mentoring programs has gone largely unquestioned, yet evidence is growing that the standard prescription of SMART, challenging goals is not always appropriate - and even potentially dangerous - in the context of a complex and rapidly changing world. Beyond Goals advances standard goal-setting theory by bringing together cutting-edge perspectives from leaders in coaching and mentoring. From psychology to neuroscience, from chaos theory to social network theory, the contributors offer diverse and compelling insights into both the advantages and limitations of goal pursuit. The result is a more nuanced understanding of goals, with the possibility for practitioners to bring greater impact and sophistication to their client engagements. The implications of this reassessment are substantial for all those practicing as coaches and mentors, or managing coaching or mentoring initiatives in organizations.
Publisher: Routledge
ISBN: 1317174720
Category : Education
Languages : en
Pages : 328
Book Description
What is there in developmental relationships beyond setting and striving to achieve goals? The presence of goals in coaching and mentoring programs has gone largely unquestioned, yet evidence is growing that the standard prescription of SMART, challenging goals is not always appropriate - and even potentially dangerous - in the context of a complex and rapidly changing world. Beyond Goals advances standard goal-setting theory by bringing together cutting-edge perspectives from leaders in coaching and mentoring. From psychology to neuroscience, from chaos theory to social network theory, the contributors offer diverse and compelling insights into both the advantages and limitations of goal pursuit. The result is a more nuanced understanding of goals, with the possibility for practitioners to bring greater impact and sophistication to their client engagements. The implications of this reassessment are substantial for all those practicing as coaches and mentors, or managing coaching or mentoring initiatives in organizations.
Knowledge Solutions
Author: Olivier Serrat
Publisher: Springer
ISBN: 981100983X
Category : Business & Economics
Languages : en
Pages : 1098
Book Description
This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.
Publisher: Springer
ISBN: 981100983X
Category : Business & Economics
Languages : en
Pages : 1098
Book Description
This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.
Healthcare Management
Author: Kieran Walshe
Publisher: McGraw-Hill Education (UK)
ISBN: 0335263534
Category : Medical
Languages : en
Pages : 464
Book Description
This popular book is written by leading experts in the field and covers all the key aspects of healthcare management. Written with healthcare managers, professionals and students in mind, it provides an accessible and evidence-based guide to healthcare systems, services, organizations and management. Key areas covered include: • Structure and delivery of healthcare services in the international context, including mental health, acute care, primary care, chronic disease and integrated care • Allocating resources for healthcare: setting and managing priorities • Health technologies, research and innovation • Global health policy: governing health systems across borders • Patient and public involvement in healthcare • Healthcare governance and performance This third edition has been significantly rewritten, with 10 new contributors and a new chapter structure designed to better support learning, practical application and further study. In addition, there is a more international focus and each chapter includes new case studies giving global examples of health systems and services, new and updated learning activities to encourage application to your own organization, and a range of links to useful online resources. Healthcare Management is essential research-based reading for students, teachers and healthcare professionals involved in management, research and health policy making. “Walshe and Smith have assembled an invaluable introduction to healthcare management and health systems. With their fellow authors, they provide a comprehensive review of a range of issues related to the funding and provision of care, and how services are organised and managed. Now in its third edition, Healthcare Management has been updated and revised to meet the needs of teachers and students alike.” Professor Chris Ham, Chief Executive, The King’s Fund, UK "This book covers the main areas of knowledge which managers need, and gives tools for thinking and empirical examples relevant to current challenges. Evidence based management might not always be possible, but this book gives a way for a manager to become research-informed and therefore more effective. This third edition of the book is even more relevant internationally and improved to help readers apply the ideas to their situation.” Professor John Øvretveit, Director of Research, LIME/MMC, The Karolinska Institute, Sweden “No-one learns to be a manager in a classroom or from a book, but books that take this disclaimer as their starting point are indispensable. Walshe and Smith (and their fellow authors) invite their audience (healthcare managers, healthcare policy makers and postgraduate students, taking courses in healthcare management) to critically combine experiential learning with academic learning and to acquire knowledge from both practice and theory. By doing so, they have found the third way between the advocates of evidence-based management and their criticasters.” Dr. Jan-Kees Helderman, Associate Professor in Public Administration, Institute for Management Research, Radboud University, Nijmegen, the Netherlands
Publisher: McGraw-Hill Education (UK)
ISBN: 0335263534
Category : Medical
Languages : en
Pages : 464
Book Description
This popular book is written by leading experts in the field and covers all the key aspects of healthcare management. Written with healthcare managers, professionals and students in mind, it provides an accessible and evidence-based guide to healthcare systems, services, organizations and management. Key areas covered include: • Structure and delivery of healthcare services in the international context, including mental health, acute care, primary care, chronic disease and integrated care • Allocating resources for healthcare: setting and managing priorities • Health technologies, research and innovation • Global health policy: governing health systems across borders • Patient and public involvement in healthcare • Healthcare governance and performance This third edition has been significantly rewritten, with 10 new contributors and a new chapter structure designed to better support learning, practical application and further study. In addition, there is a more international focus and each chapter includes new case studies giving global examples of health systems and services, new and updated learning activities to encourage application to your own organization, and a range of links to useful online resources. Healthcare Management is essential research-based reading for students, teachers and healthcare professionals involved in management, research and health policy making. “Walshe and Smith have assembled an invaluable introduction to healthcare management and health systems. With their fellow authors, they provide a comprehensive review of a range of issues related to the funding and provision of care, and how services are organised and managed. Now in its third edition, Healthcare Management has been updated and revised to meet the needs of teachers and students alike.” Professor Chris Ham, Chief Executive, The King’s Fund, UK "This book covers the main areas of knowledge which managers need, and gives tools for thinking and empirical examples relevant to current challenges. Evidence based management might not always be possible, but this book gives a way for a manager to become research-informed and therefore more effective. This third edition of the book is even more relevant internationally and improved to help readers apply the ideas to their situation.” Professor John Øvretveit, Director of Research, LIME/MMC, The Karolinska Institute, Sweden “No-one learns to be a manager in a classroom or from a book, but books that take this disclaimer as their starting point are indispensable. Walshe and Smith (and their fellow authors) invite their audience (healthcare managers, healthcare policy makers and postgraduate students, taking courses in healthcare management) to critically combine experiential learning with academic learning and to acquire knowledge from both practice and theory. By doing so, they have found the third way between the advocates of evidence-based management and their criticasters.” Dr. Jan-Kees Helderman, Associate Professor in Public Administration, Institute for Management Research, Radboud University, Nijmegen, the Netherlands