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Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Blake Morgan
Publisher: HarperCollins Leadership
ISBN: 1400213649
Category : Business & Economics
Languages : en
Pages : 225
Get Book Here
Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Kodeco Team
Publisher:
ISBN: 9781950325900
Category :
Languages : en
Pages : 0
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Book Description
Dive into Combine!Writing asynchronous code can be challenging, with a variety of possible interfaces to represent, perform and consume asynchronous work - delegates, notification center, KVO, closures, etc. Juggling all of these different mechanisms can be somewhat overwhelming. Does it have to be this hard? Not anymore!In this book, you'll learn about Combine - Apple's framework to work with asynchronous events in a unified and reactive way that ensures your app is always up to date based on the latest state of its data.Who This Book Is ForThis book is for intermediate iOS developers who already know the basics of iOS and Swift development but who are interested in taking their app and state management to the next level by learning declarative/reactive programming.You'll also enjoy this book if you're interested in SwiftUI, since many of the reactive capabilities keeping your SwiftUI views up-to-date are built on top of Combine.Topics Covered in Combine: Asynchronous Programming With SwiftWhat & Why: Learn what Combine and reactive programming are, the problems they solve and how you can unify all of your asynchronous pieces of work.Operators: Learn how to compose, transform, filter and otherwise manipulate different pieces of asynchronous work using operators.In Practice: Gain knowledge on various topics and techniques you'll leverage when writing your own real-life apps. You'll then practice these techniques with actual hands-on apps and projects.SwiftUI: Discover how Combine is deeply rooted within SwiftUI, providing it with the ability to reactively update its views based on the state of your app.Advanced Combine: Once you've got a handle on the basics, you'll dive into advanced Combine topics such as Error Handling, Schedulers, and Custom Publishers.By the end of this book, you'll be a pro in building full-fledged apps using Combine's various abilities.
Author: John Sommers-Flanagan
Publisher: John Wiley & Sons
ISBN: 0471690457
Category : Psychology
Languages : en
Pages : 553
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Book Description
Learn the various counseling theories through authentic examples led by actual practitioners working with real clients This comprehensive two-DVD set promotes student learning by illustrating each of the counseling theories covered in the textbook Counseling and Psychotherapy Theories in Context and Practice, Second Edition by John and Rita Sommers-Flanagan. However, the DVDs can be used in conjunction with this text or as a stand-alone teaching tool in any course covering psychotherapy theories and techniques. Unique in its presentation of real clinicians from a variety of work settings—including school and college counselors—working with actual clients, the DVDs: Feature practitioners and clients who represent ethnic, gender, age, and religious diversity Model how to develop a positive therapeutic relationship from any theoretical perspective Help students not only understand the differences between theories, but also the difference between theory and technique Offer commentary by the authors on how the counselor in the session made decisions from a theoretical perspective as well as why a particular counseling theory was appropriate for the client’s situation Exploring Psychoanalytic, Adlerian, Existential, Person-Centered, Gestalt, Behavioral, Cognitive-Behavioral, Reality, Feminist, Solution-Focused, and Family Systems theories, these two DVDs shed light on these theories in real practice with clients.
Author: Michael D. Yapko
Publisher: Routledge
ISBN: 1135950547
Category : Psychology
Languages : en
Pages : 540
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Book Description
Trancework, the most comprehensive guide to learning the fundamental skills of clinical hypnosis, is now available in an updated and improved third edition. Yapko clearly and dynamically introduces readers to a broad range of hypnotic methods and techniques that will greatly enhance the effectiveness of preferred modes of therapy. Chapters are filled with new and practical information, including extensive academic references, sample transcripts, thorough summary tables of key points, and interviews with leading figures in the field-Jay Haley, Theodore X. Barber, Ernest R. Hilgard, David Spiegel, Jeffrey Zeig, and Karen Olness, among others. This new edition specifically addresses the growing emphasis within psychotherapy on proving efficacy through empirical data, the controversy of repressed memory that has divided the profession, and the advances in cognitive neuroscience that are stimulating new research. For newcomers, Trancework is an authoritative primer, demystifying hypnosis and offering step-by-step instruction for integrating it into clinical practice. Those familiar with hypnotic procedure will welcome Yapko's presentation of influential theories, controversies, treatment approaches, and rich case material. All readers alike are guided through personal and professional enrichment as they discover the art and science of clinical hypnosis as presented in this essential guide.
Author: John Sommers-Flanagan
Publisher: John Wiley & Sons
ISBN: 1119279143
Category : Psychology
Languages : en
Pages : 480
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Book Description
Get to know the origins, development, and key figures of each major counseling theory This comprehensive text covers all the major theories in counseling and psychotherapy along with an emphasis on how to use these theoretical models in clinical practice. The authors cover the history, key figures, research base, multicultural implications, and practical applications of the following theoretical perspectives: Psychoanalytic, Individual/Adlerian, Existential, Gestalt, Person-Centered, Behavioral, Cognitive-Behavioral, Choice Theory/Reality Therapy, Feminist, Constructive, Family Systems, Multicultural, and Eclectic/Integrative. This text has case examples that bring each theory to life. The entire book has been updated with the latest research and techniques. Pedagogical features include learner objectives, "Putting It in Practice" boxes, questions for reflection, case examples and treatment planning, and chapter summaries. Every theory is examined from cultural, gender/sexual, and spiritual perspectives. The instructor supplement package includes a Respondus test bank, chapter outlines, supplemental lecture ideas, classroom activities, and PowerPoint slides. Video demonstrations corresponding to every major theory and linked to each chapter's contents. In addition, a WPLS course will be available after publication. Expanded video elements closely tied to sections of the text New visuals, including graphics, charts, and tables to facilitate student understanding of theories and how they relate to one another Increased coverage of multicultural and ethical issues in every chapter Cultural, gender, sexuality, and spiritual issues are integrated into every chapter The Sommers-Flanagan's hands-on, practical approach emphasizes how students and practitioners can apply these theories in real-world practice. Students are empowered to develop theoretically-sound and evidence-based approaches to conducting counseling and psychotherapy.
Author: Ross Dawson
Publisher: Routledge
ISBN: 0750678712
Category : Business & Economics
Languages : en
Pages : 414
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Book Description
This text provides an exploration of the importance of information and knowledge in business transactions and client relationships. It presents a theoretical framework, case studies and examples.
Author: Sohella Thuiner
Publisher: Springer
ISBN: 3319075543
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
This book will guide financial institutions in developing new approaches and solutions for handling perennial issues. Emphasizing the value of creativity for project management in the banking sector, the author provides new insights for all those working in banking and finance. Presenting a number of new, outside-the-box ideas, the book can be regarded as the missing spice that will creatively transform all other ingredients in the monetary world.
Author: Jeremy Gutsche
Publisher: Greenleaf Book Group
ISBN: 173243915X
Category : Business & Economics
Languages : en
Pages : 358
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Book Description
Learn to Innovate and Make Real Change In our era of disruption and possibility, there are so many great opportunities within your grasp; however, most smart and successful people miss out. Unfortunately, your capabilities are limited by the seven traps of path dependency, which cause you to repeat past decisions. These traps can limit you from seeing the potential of what could be. If you could overcome these traps, what could you accomplish? How much more successful could you be? Create the Future teaches you how to think disruptively, providing specific steps to create real innovation and change. This book combines Jeremy's high energy, provocative thinking with tactics that have been battle-tested through thousands of his team's projects advising leading innovators like Disney, Starbucks, Amex, IBM, Adidas, Google, and NASA. On top of all that, this is a double-sided book, paired with The Innovation Handbook, a revised edition of Jeremy's award-winning book, Exploiting Chaos.
Author: John Mews
Publisher:
ISBN:
Category : Courts
Languages : en
Pages : 796
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Book Description
Author: Thomson Jay Hudson
Publisher:
ISBN:
Category : Future life
Languages : en
Pages : 336
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Book Description
