Survey of surveys: A survey of citizen-based surveys conducted by provincial and local government in Gauteng PDF Download
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Author: Ross Jennings
Publisher: Gauteng City Region Observatory (GCRO)
ISBN: 0620549491
Category : Language Arts & Disciplines
Languages : en
Pages : 28
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Book Description
This publication contains the findings from a GCRO survey of citizen-based surveys undertaken at provincial and local government level in Gauteng. The Survey was conducted in order to understand the efficiencies at play with different role players conducting similar exercises at similar points in time.
Author: Ross Jennings
Publisher: Gauteng City Region Observatory (GCRO)
ISBN: 0620549491
Category : Language Arts & Disciplines
Languages : en
Pages : 28
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Book Description
This publication contains the findings from a GCRO survey of citizen-based surveys undertaken at provincial and local government level in Gauteng. The Survey was conducted in order to understand the efficiencies at play with different role players conducting similar exercises at similar points in time.
Author: Thomas I. Miller
Publisher:
ISBN:
Category : Local government
Languages : en
Pages : 204
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Book Description
Author: Thérèse Van Houten
Publisher:
ISBN:
Category : Data Collection
Languages : en
Pages : 30
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Book Description
This report details how to successfully plan, implement and analyze a citizen survey.
Author: John Clayton Thomas
Publisher: Routledge
ISBN: 1317478576
Category : Business & Economics
Languages : en
Pages : 252
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Book Description
For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
Author: Kenneth W. Webb
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 116
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Book Description
Author: United States. Office of Community Planning and Development. Office of Evaluation
Publisher:
ISBN:
Category : Community development
Languages : en
Pages : 34
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Book Description
Author: David H. Folz
Publisher: SAGE
ISBN: 0761901531
Category : Political Science
Languages : en
Pages : 210
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Book Description
This basic introduction to survey research for public administration is organised around the fundamental stages of the research process - planning, design, implementation, analysis and presentation
Author: Thomas I. Miller
Publisher: International City/County Management Association(ICMA)
ISBN: 9780873261494
Category : Local government
Languages : en
Pages : 0
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Book Description
The book describes effective methods for bringing citizen survey results into the government organization and using the information to improve service delivery and overall quality of community life. It provides the tools to shift the focus from the one-time survey to the survey as an ongoing tool of good government.
Author: John Clayton Thomas
Publisher: Routledge
ISBN: 1315497158
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
First Published in 2017. Routledge is an imprint of Taylor & Francis, an Informa company.
Author: Nancy C. Roberts
Publisher: Routledge
ISBN: 1317458818
Category : Business & Economics
Languages : en
Pages : 521
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Book Description
Citizen involvement is considered the cornerstone of democratic theory and practice. Citizens today have the knowledge and ability to participate more fully in the political, technical, and administrative decisions that affect them. On the other hand, direct citizen participation is often viewed with skepticism, even wariness. Many argue that citizens do not have the time, preparation, or interest to be directly involved in public affairs, and suggest instead that representative democracy, or indirect citizen participation, is the most effective form of government. Some of the very best writings on this key topic - which is at the root of the entire "reinventing government" movement - can be found in the journals that ASPA publishes or sponsors. In this collection Nancy Roberts has brought together the emerging classics on the ongoing debate over citizen involvement. Her detailed introductory essay and section openers frame the key issues, provide historical context, and fill in any gaps not directly covered by the articles. More than just an anthology, "The Age of Direct Citizen Participation" provides a unique and useful framework for understanding this important subject. It is an ideal resource for any Public Administration course involving citizen engagement and performance management.
