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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 66
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 66
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Book Description
Author: Jeanne Bliss
Publisher: John Wiley & Sons
ISBN: 1119047609
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).
Author: Ken Lamberton
Publisher: University of Arizona Press
ISBN: 0816528926
Category : Travel
Languages : en
Pages : 382
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Book Description
It seemed like a simple plan—visit fifty-two places in fifty-two weeks. But for author Ken Lamberton, a forty-five-year veteran of life in the Sonoran Desert, the entertaining results were anything but easy. In Chasing Arizona, Lamberton takes readers on a yearlong, twenty-thousand-mile joyride across Arizona during its centennial, racking up more than two hundred points of interest along the way. Lamberton chases the four corners of Arizona, attempts every county, every reservation, and every national monument and state park, from the smallest community to the largest city. He drives his Kia Rio through the longest tunnels and across the highest suspension bridges, hikes the hottest deserts, and climbs the tallest mountain, all while visiting the people, places, and treasures that make Arizona great. In the vivid, lyrical, often humorous prose the author is known for, each destination weaves together stories of history, nature, and people, along with entertaining side adventures and excursions. Maps and forty-four of the author’s detailed pencil drawings illustrate the journey. Chasing Arizona is unlike any book of its kind. It is an adventure story, a tale of Arizona, a road-warrior narrative. It is a quest to see and experience as much of Arizona as possible. Through intimate portrayals of people and place, readers deeply experience the Grand Canyon State and at the same time celebrate what makes Arizona a wonderful place to visit and live.
Author: Peter Van Wyk
Publisher: Trafford Publishing
ISBN: 1412009014
Category : Biography & Autobiography
Languages : en
Pages : 584
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Book Description
A world-traveled writer recounts the amazing adventures of an American who mentored Robert Baden-Powell and inspired the Boy Scouts. Burnham is bigger than the Chief Scout.
Author: Ben Kane
Publisher: St. Martin's Press
ISBN: 1466815051
Category : Fiction
Languages : en
Pages : 730
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Book Description
In 48 B.C., having survived a disastrous campaign in Pythia as part of the Forgotten Legion and spent years fighting their way back to Rome, Romulus and Tarquinius have finally made it as far as Alexandria. On arrival, though, they find themselves in the midst of the Roman Civil War, are press-ganged into Caesar's thinning legions and greatly outnumbered and fighting for their lives against the Egyptian army. Meanwhile in Rome, Romulus' twin sister Fabiola, having caught only a glimpse of her long-missing twin before being forced to flee Egypt for Rome, lives in fear for her life, loved by Brutus, but wooed by Marcus Antonius, his deadly enemy. From the battlefields of Asia Minor and North Africa, to the lawless streets of Rome and the gladiator arena, they all face death and danger daily, until 44 B.C. when their individual roads all lead them to Rome where the future of the republic lies unexpectedly in their hands.
Author: Bill Crider
Publisher: Crossroad Press
ISBN:
Category : Fiction
Languages : en
Pages : 206
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Book Description
Following Booked for a Hanging, Anthony Award-winner Bill Crider brings back his amiable, computer-phobic sheriff Dan Rhodes to investigate a murder that may or may not be related to a recent wave of emu-rustling. For an officer of the law, Blacklin County, Texas, used to be pretty peaceful, but now, what with the emu-rustling, cockfights, and protests at the new Wal-Mart store—not to mention murder—Sheriff Dan Rhodes has his hands full. Hit hard by the collapse of his little hardware store, Elijah ("Lige") Ward has taken to chaining himself to the Wal-Mart doors and generally making a nuisance of himself. And when Lige's dead body turns up, floating down a river in a portable toilet, Rhodes finds he has quite a case to investigate. What was the connection between Lige and chickens? Lige and the Palm Club? And was he involved in the area's emu thefts? It seems that raising emus ("taste like steak, not chicken") is a booming business, so much so that emu ("calmer than ostriches and more resistant to disease") are being stolen left, right, and center by would-be emu ranchers with little respect for the law. From theft to murder, the local crime spree seems unstoppable. But with a little help from the computer foisted on him by aging deputies Hack and Lawton, plus some good old-fashioned detective work, Rhodes just may be able to straighten out his county.
Author: Dale Mayer
Publisher: Valley Publishing Ltd.
ISBN: 1773360302
Category : Fiction
Languages : en
Pages : 218
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Book Description
Second chances do happen… Even amid evil… Rhodes knew Sienna years ago. When she’d been young and gawky, more elbow and carrot hair than style, but she’d had something special even then. Now she’s all grown. But she’s a trouble magnet, and even at the compound it finds her… Sienna had a super-sized crush on her brother’s best friend years ago. Now he’s hunky and even hotter than she could have imagined. Only she’s new and doesn’t want to jeopardize her position. When asked to help out on a job, she agrees…and triggers a sequence of disastrous events no one could foresee. But someone will stop at nothing to silence everyone involved, especially the two of them… military romance; military; mystery and suspense; Action and adventure; Navy SEAL romance; SEAL; alpha hero; Romantic Suspense; Mystery; Suspense; light action; romance; Hero, strong female;
Author: Elaine Chung
Publisher: Hybrid Global Publishing
ISBN: 1951943848
Category : Body, Mind & Spirit
Languages : en
Pages : 212
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Book Description
Start Chasing Nothing is a practical guide filled with life-changing knowledge and easy to use techniques to help anyone plagued by daily dread to find joy and peace from within. This book is for people who want lasting happiness and fulfillment through the happenings of everyday life. The three-step Formula and the Emergency List introduced in this book are transformative and easy to use anytime you need relief from the drama swirling around you. Youll learn how to use the Formula to go inward to discover the source from which all happiness flows. The Emergency List helps you shift from turmoil to peace, one second at a time. These techniques help us simply turn our attention within, and be happy now, instead of chasing something that we think will give us fulfillment in the future. It doesnt matter if your life is ordinary or extraordinary. It doesnt matter if you have a little money or a lot. The only thing you need is a desire to attain lasting inner peace and fulfillment. These techniques point our way back to the place of true happiness and help us shift from turmoil to peace, one second at a time.
Author: Nancy Moses
Publisher: Rowman & Littlefield
ISBN: 075912194X
Category : Art
Languages : en
Pages : 179
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Book Description
“A riveting look at the backstory of what’s in the display cases at your local museum. The author profiles seven historic objects with checkered pasts.” —Library Journal There are many books about museum heists, Holocaust artwork, insider theft, trafficking in antiquities, and stolen Native American objects. Now, there’s finally a book for the general public that covers the entire terrain. Stolen, Smuggled, Sold features seven vivid and true stories in which the reader joins the author as she uncovers a cultural treasure and follows its often-convoluted trail. Along the way author and reader encounter a cast of fascinating characters from the underbelly of the cultural world: unscrupulous grave robbers, sinister middlemen, ruthless art dealers, venal Nazis, canny lawyers, valiant academics, unstoppable investigative reporters, unwitting curators, and dedicated government officials. Stories include Gustav Klimt’s Portrait of Adele Bloch Bauer 1, the typset manuscript for Pearl Buck’s The Good Earth, a ceremonial Ghost Dance shirt from the massacre at Wounded Knee, the theft of 4,800 historical audio discs by a top official at the National Archives, a missing original copy of The Bill of Rights, the mummy of Ramses I, and an ancient treasure from Iraq. While each story is fascinating in and of itself, together they address one of the hottest issues in the museum world: how to deal with the millions of items that have breaks in the chain of ownership, suspicious ownership records, or no provenance at all. The issue of ownership touches on professional practices, international protocols, and national laws. It’s a financial issue since the illicit trade in antiquities and cultural items generates as much as $4 billion to $8 billion a year.
Author:
Publisher: Mr Andrew G Carruth
ISBN:
Category :
Languages : en
Pages : 28
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Book Description
