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Author: J. Mike Jacka
Publisher: John Wiley & Sons
ISBN: 0470444584
Category : Business & Economics
Languages : en
Pages : 340
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Book Description
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California
Author: J. Mike Jacka
Publisher: John Wiley & Sons
ISBN: 0470444584
Category : Business & Economics
Languages : en
Pages : 340
Get Book Here
Book Description
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California
Author: Vivek Vaishampayan PMP MCTS PMI-ACP
Publisher: iUniverse
ISBN: 1491735570
Category : Computers
Languages : en
Pages : 203
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Book Description
Revised Version 2016. Passing the Project Management Institutes Agile Certified Practitioner (PMI-ACP) certification examination wont be easy, but youll boost your chances for success when you consult this study guide. Vivek Vaishampayan, an information technology expert who holds several certifications, including the PMI-ACP designation, introduces you to the exam process, Agile Project Management principles, and dozens of knowledge and skill areas that you must master to succeed in the field. Youll also get: handy tips for taking the exam; sample exam questions with answers; chapter summaries to review key concepts. Current references to Agile concepts are explained throughout the book in a simple manner so youll be better equipped to pass the test. Just as important, youll find tips throughout the book that will help you succeed after you pass the test. This latest entry to Certification Prep handbooks explicitly follows the PMIs ACP Certification Examination content outline and addresses each topic to the exact the level PMI-ACP test takers need. The PMI-ACP certification is an important facet of a practitioners development, so improve your chances of advancing your career with the PMI-ACP Exam Prep Study Guide.
Author: IT Governance Institute
Publisher: ISACA
ISBN: 193328448X
Category : Technology & Engineering
Languages : en
Pages : 44
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Book Description
Author: Han van Loon
Publisher: Springer Science & Business Media
ISBN: 9780387231822
Category : Computers
Languages : en
Pages : 340
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Book Description
Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments.
Author: Isaca
Publisher: ISACA
ISBN: 1604201932
Category : Technology & Engineering
Languages : en
Pages : 144
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Book Description
Author: Jack L. Brock, Jr.
Publisher: DIANE Publishing
ISBN: 0788146386
Category :
Languages : en
Pages : 76
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Book Description
Discusses nine assessment issues that are grouped into three major areas: assessing the decision to pursue Business Process Reengineering (BPR), focuses on strategic & general management issues that need to be resolved before an organization embarks on a BPR project. Assessing the new process' development picks up at the point where the organization has decided to begin a BPR project. It focuses on the management of the BPR team, the team's process redesign activities, & the business case it develops. Assessing project implementation & results deals with the problems involved in piloting & deploying a new BPR. Glossary & bibliography.
Author: Aparna Gupta
Publisher: CRC Press
ISBN: 1439835950
Category : Business & Economics
Languages : en
Pages : 518
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Book Description
The challenges of the current financial environment have revealed the need for a new generation of professionals who combine training in traditional finance disciplines with an understanding of sophisticated quantitative and analytical tools. Risk Management and Simulation shows how simulation modeling and analysis can help you solve risk managemen
Author: Corporation for National Service (U.S.)
Publisher:
ISBN:
Category : National service
Languages : en
Pages : 202
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Book Description
Author: John S. Oakland
Publisher: Taylor & Francis
ISBN: 1317202961
Category : Business & Economics
Languages : en
Pages : 557
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Book Description
The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
Author: ISACA (Serving IT Governance Professionals)
Publisher: ISACA
ISBN: 1604202734
Category : Technology & Engineering
Languages : en
Pages : 24
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Book Description
This guide details an approach to undertaking IT process assessments based on the COBIT 5 Process Assessment Model or PAM. Included in this guide are sufficient information from the COBIT PAM and a full self-assessment template to simplify the self-assessment process.
