Business Engineering and Service Design, Second Edition, Volume I PDF Download
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Author: Oscar Barros
Publisher: Business Expert Press
ISBN: 1631575694
Category : Business & Economics
Languages : en
Pages : 203
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Book Description
This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.
Author: Oscar Barros
Publisher: Business Expert Press
ISBN: 1631575694
Category : Business & Economics
Languages : en
Pages : 203
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Book Description
This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.
Author: Oscar Barros
Publisher: Business Expert Press
ISBN: 1631575716
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.
Author: Nagy K. Hanna
Publisher: Business Expert Press
ISBN: 1631578146
Category : Business & Economics
Languages : en
Pages : 182
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Book Description
This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.
Author: Tony Morgan
Publisher: Business Expert Press
ISBN: 1631576321
Category : Business & Economics
Languages : en
Pages : 131
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Book Description
Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client–service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Author: Gautam Mahajan
Publisher: Business Expert Press
ISBN: 1631579894
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created. This book also addresses managing steps such as a customer strategy, breaking silos, inter-departmental focus on the customer, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management. Remember, if you create value for others, they will create value for you!
Author: Keith Sherringham
Publisher: Business Expert Press
ISBN: 1637420250
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of “fixing the pipes and helping people” to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: “I do good work, change is coming, help me with the change, and I can do more.”
Author: Hugh Jack
Publisher: Academic Press
ISBN: 0128241640
Category : Technology & Engineering
Languages : en
Pages : 513
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Book Description
Engineering Design, Planning and Management, Second Edition represents a compilation of essential resources, methods, materials and knowledge developed by the author and used over two decades. The book covers engineering design methodology through an interdisciplinary approach, with concise discussions and a visual format. It explores project management and creative design in the context of both established companies and entrepreneurial start-ups. Readers will discover the usefulness of the design process model through practical examples and applications from across engineering disciplines. Sections explain useful design techniques, including concept mapping and weighted decision matrices that are supported with extensive graphics, flowcharts and accompanying interactive templates. Discussions are organized around 12 chapters dealing with topics such design concepts and embodiments, decision-making, finance, budgets, purchasing, bidding, communication, meetings and presentations, reliability and system design, manufacturing design and mechanical design. - Covers all steps in the design process - Includes several chapters on project management, budgeting and teamwork, providing sufficient background to help readers effectively work with time and budget constraints - Provides flowcharts, checklists and other templates that are useful for implementing successful design methods - Presents examples and applications from several different engineering fields to show the general usefulness of the design process model
Author: Praeg, Claus-Peter
Publisher: IGI Global
ISBN: 1616928913
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Author: Barin N. Nag
Publisher: Rylan Books
ISBN: 1607978741
Category : Business & Economics
Languages : en
Pages : 622
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Book Description
Author: Paul Grefen
Publisher: Routledge
ISBN: 1317624904
Category : Business & Economics
Languages : en
Pages : 311
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Book Description
In Beyond E-Business: Towards Networked Structures Paul Grefen returns with his tried and tested BOAT framework for e-business, now fully expanded and updated with the very latest overview of digitally connected business; from business models, organization structures and architecture, to information technology. What used to be termed "e-business" is now simply business as usual. Today’s successful organizations are complex; they are part of dynamic business networks built on digital channels, going far beyond traditional e-business. This text provides invaluable insights of modern e-business integrated with networked business, going much further than the usual analysis of traditional e-business texts. Included is coverage of the Big Five—social media, mobile computing, big data, cloud computing, and the internet of things --as well as service-oriented business and technology. This essential text provides a compact roadmap to networked e-business for engineering, information systems or business students as well as professionals in the field.
