Business and Service Telephone Conversations PDF Download
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Author: Cecilia Varcasia
Publisher: Springer
ISBN: 1137286180
Category : Language Arts & Disciplines
Languages : en
Pages : 123
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Book Description
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
Author: Cecilia Varcasia
Publisher: Springer
ISBN: 1137286180
Category : Language Arts & Disciplines
Languages : en
Pages : 123
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Book Description
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
Author: Judith E. Fisher
Publisher: McGraw-Hill/Irwin
ISBN: 9780256187441
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Author: Triple-P Studio
Publisher:
ISBN:
Category :
Languages : en
Pages : 100
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Book Description
This business call log book is useful to track your calls and messages all in one place. Perfect for personal and business use. About this log book: Book size 6" x 9" 100 blank pages with black lines 4 records per page, with preprinted form on white paper Matte Finished Cover Each record includes: Date Time Caller Name Company Phone / Email / Address Call Message List of action to be taken
Author:
Publisher:
ISBN:
Category : Electronic government information
Languages : en
Pages : 62
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Book Description
Author: Kristin Anderson
Publisher: AMACOM
ISBN: 0814415806
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Author: Lloyd Finch
Publisher: Crisp Learning
ISBN:
Category : Business & Economics
Languages : en
Pages : 84
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Book Description
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Author: Art Sobczak
Publisher: Business By Phone Inc
ISBN: 9781881081050
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
In Telephone Tips That Sell , Art Sobczak gives you proven, time-tested, real world, common sense techniques for using the phone in all parts of the sales process. Every salesperson uses the phone . . . whether it be to prospect, service, manage accounts, or handle the entire sales process -- this book helps you to do it easier, more successfully, and helps you eliminate that morale-shattering rejection that stops many salespeople from picking up the phone.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 88
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Book Description
Author: Murray Roman
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
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Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
